Mountain View Family Dental, PC

Mr [redacted] called our office extremely rude he wouldn't allow a single word to be said he would overwide speaking over the conversation of me [redacted] the office manager trying to explain that his insurance did not pay what was estimated when he came in for his appointmentHe would not hear or try to respect what I was trying to explain to him because of his abrupt rudeness of his demeanor of his attitude of speaking and his tone of voice carried thru the conversationI tried to explain very calmly and that statements had not been sent out of the office for over a year and that person is no longer at this officeI tried to explain his insurance did not pay at what was estimatedThis statement reflected to dental services rendered to him on 08-13-His insurance company did not pay on a surface composite filling that is? the patient responsibility? to take care of if the insurance does not pay on a dental service that had been rendered.? We have adjusted his account and wrote the balance offThe patient has a zero balance [redacted] Office Manager

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me

Mr*** called our office extremely rude he wouldn't allow a single word to be said he would overwide speaking over the conversation of me *** the office manager trying to explain that his insurance did not pay what was estimated when he came in for his appointmentHe would not hear or try to
respect what I was trying to explain to him because of his abrupt rudeness of his demeanor of his attitude of speaking and his tone of voice carried thru the conversationI tried to explain very calmly and that statements had not been sent out of the office for over a year and that person is no longer at this officeI tried to explain his insurance did not pay at what was estimatedThis statement reflected to dental services rendered to him on 08-13-His insurance company did not pay on a surface composite filling that is the patient responsibility to take care of if the insurance does not pay on a dental service that had been rendered. We have adjusted his account and wrote the balance offThe patient has a zero balance
***
Office Manager

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me

Mr*** called our office extremely rude he wouldn't allow a single word to be said he would overwide speaking over the conversation of me *** the office manager trying to explain that his insurance did not pay what was estimated when he came in for his appointmentHe would not hear or try to
respect what I was trying to explain to him because of his abrupt rudeness of his demeanor of his attitude of speaking and his tone of voice carried thru the conversationI tried to explain very calmly and that statements had not been sent out of the office for over a year and that person is no longer at this officeI tried to explain his insurance did not pay at what was estimatedThis statement reflected to dental services rendered to him on 08-13-His insurance company did not pay on a surface composite filling that is? the patient responsibility? to take care of if the insurance does not pay on a dental service that had been rendered.? We have adjusted his account and wrote the balance offThe patient has a zero balance
***
Office Manager