We delivered Mr. and Mrs. [redacted]'s new cover on Friday September 18th as he requested. We at Mountain Mist Spas never received any letter from an attorney, so I am not sure why Mr. [redacted] states we only contacted him regarding his cover because of a letter. As stated earlier, Mountain Mist Spas has protocol from the manufacturer as to how to handle warranty cover replacements. We followed protocol to get the cover replaced. We now have the cover delivered and we hope Mr. and Mrs. [redacted] can enjoy their hot tub and new cover. We are happy to serve you in any way possible. We are sorry for your inconvenience and appreciate your business. Thanks you again.
Complaint: [redacted]
I am rejecting this response because: This whole thing was a hassle and stressful they did receive a letter from the attorney. I have a copy of letter from the attorney that was sent to Mr. Mark W[redacted] the Manager for Mt. Mist Ft. Collins. The letter gave them till Sept 10th to get new cover we received email on Sept 10th stating they had the new cover so they responded as the attorney requested and were ready to schedule install which we did. Mt Mist could care less about us as a customer we got nothing for our trouble, so in our opinion we are not satisfied and feel we were not serviced and treated as a valued customer and we will never due business with them again nor recommend them to anyone. I am not sure why they say they don't have the letter. I am sure my attorney just did not draft a letter and send to me and not send it to Mt. Mist.
Regards,
[redacted]
We delivered Mr. and Mrs. [redacted]'s new cover on Friday September 18th as he requested. We at Mountain Mist Spas never received any letter from an attorney, so I am not sure why Mr. [redacted] states we only contacted him regarding his cover because of a letter. As stated earlier, Mountain Mist Spas has protocol from the manufacturer as to how to handle warranty cover replacements. We followed protocol to get the cover replaced. We now have the cover delivered and we hope Mr. and Mrs. [redacted] can enjoy their hot tub and new cover. We are happy to serve you in any way possible. We are sorry for your inconvenience and appreciate your business. Thanks you again.
Complaint: [redacted]
I am rejecting this response because: This whole thing was a hassle and stressful they did receive a letter from the attorney. I have a copy of letter from the attorney that was sent to Mr. Mark W[redacted] the Manager for Mt. Mist Ft. Collins. The letter gave them till Sept 10th to get new cover we received email on Sept 10th stating they had the new cover so they responded as the attorney requested and were ready to schedule install which we did. Mt Mist could care less about us as a customer we got nothing for our trouble, so in our opinion we are not satisfied and feel we were not serviced and treated as a valued customer and we will never due business with them again nor recommend them to anyone. I am not sure why they say they don't have the letter. I am sure my attorney just did not draft a letter and send to me and not send it to Mt. Mist.
Regards,
[redacted]