The issue was the dates for the sailing were given the wrong dates. We require 7 days notice to cancel. I offered only charging one night instead of two for the cancel reservation. The original date was made June 15, 2015 and the consumer had called July 13th to cancel. The consumer had given me an...
ok to run the credit for the one night and I was not able to run the card. I tried to contact her for several days with no luck. I finally called from my cell phone and was able to reach the consumer. She was not interested in speaking with me. I did have a list of just names for the sailing group that was due to come in and that's how the other group member knew she was going to be coming. All other credit info is is always kept secure.
The issue was the dates for the sailing were given the wrong dates. We require 7 days notice to cancel. I offered only charging one night instead of two for the cancel reservation. The original date was made June 15, 2015 and the consumer had called July 13th to cancel. The consumer had given me an...
ok to run the credit for the one night and I was not able to run the card. I tried to contact her for several days with no luck. I finally called from my cell phone and was able to reach the consumer. She was not interested in speaking with me. I did have a list of just names for the sailing group that was due to come in and that's how the other group member knew she was going to be coming. All other credit info is is always kept secure.