Motors 88 Incorporated

Initial Business Response / [redacted] (1000, 8, 2015/05/26) */ We have just received the proceeds from the cancelation of the service contract Mr. [redacted] purchased from us. We will be sending the proceeds to his lender to reduce the amount financed. Thank you.

Initial Business Response /* (1000, 8, 2015/09/09) */
We have just received the cancelation amount from the GAP provider, and will be mailing the proceeds to Ms*** today
Thank you,
Motors Inc

Initial Business Response /* (1000, 14, 2014/11/20) */
Received business response via e-mail to Revdex.com:
"We were waiting on the funds transfer from the product provider, to satisfy the cancelation
The funds were sent out on Tuesday, the 11th of November,
Thank
you,
***"
Initial Consumer Rebuttal /* (3000, 16, 2014/11/21) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Attached File shows envelope dated August 16, Below it shows Auto Services Cohas been requested to cancel the following agreement, followed by the agreement number
Below that it shows to contact Motors for possible refund
What is difficult to see is the perforated edges on the 2nd statement, where a check was torn fromA check that was issued at the same time to Motors
Motors failed to pay immediately upon cancellation of WarrantyMotors has tried to cover up their acts of fraud against consumer

Revdex.com received call from Ms [redacted] -- said she was told on 11/8 that the check was in the mail, and has now received it (11/9).Said may double-check to make sure the amount is correct (allowing for proration, etc.), but the matter appears to be resolved.

Revdex.com reached Patrick [redacted] by phone -- provided business response.Mr [redacted] indicates that in addition to communication with Mr [redacted], he has heard from Mr [redacted]'s lender on this transaction -- had to explain to the lender that this vehicle does not, in fact, have a branded / salvage title,...

as Mr [redacted] has suggested.He says when Mr [redacted] contacted Motors 88 about vehicle repairs not covered under warranty, the dealer expressed willingness to have the vehicle looked at and participate in repairs in some way. Mr [redacted] dropped the vehicle off at Motors 88, which then had it towed to a local Infiniti dealer for inspection / diagnosis. Mr [redacted] then contacted the lender, saying that the vehicle had an overheating problem, and he didn't want it anymore -- stopped making payments.Mr [redacted] feels the customer is not open to any resolution short of a full refund (unwinding the deal), and is not acting in good faith by cutting off communication and walking away from the vehicle.He says Motors 88 is still open to participating in the repair process, but cannot move forward until Mr [redacted] contacts him to discuss the situation and potential resolutions.Mr [redacted] invites Mr [redacted] to contact him directly (###-###-####) to discuss further.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Initial Business Response /* (4000, 8, 2015/06/22) */
we have verified that the refund had been sent to the customer, and the complaint is unwarranted. My bank is getting a copy of the check we have mailed to the lender. Thank you. Patrick
Initial Consumer Rebuttal /* (3000, 13, 2015/06/25)...

*/
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not accept the response from this business because they are not forthcoming at all and continue to be so. We've sent 4 emails to them which they've ignored regarding important questions they do not want to answer. We need answers from them at this point regarding: The amount of the refund received from the warranty company? the date they received this refund check? and a copy of the cancelled check. They've done nothing on behalf of my concerns or followed through on nothing at all regarding this issue and I truly believe they were hoping I would forget about this so they could keep the money. As far as the response they never told me about this cancelled check and I just don't believe anything they're saying and need some evidence. Plus I need to know the interest they said they'll pay for along with the check because again I believe they will try and get away with this too and I will not let them at this point. They had ample time to do this right before I even had to get Revdex.com involved and I won't be satisfied anymore until what I asked for is done

Initial Business Response /* (1000, 8, 2015/05/26) */
We have just received the proceeds from the cancelation of the service contract Mr. [redacted] purchased from us. We will be sending the proceeds to his lender to reduce the amount financed.
Thank you.

I am rejecting this response because: Motor 88 was not transparent from the onset. Motor 88 hid from me information about the car and endangered the life of my entire family. I was told by motor 88 agent Prince [redacted] that the vehicle which I viewed with him over the internet was going have a full inspection performed prior to me receiving the vehicle. And that there were no mechanical or bodily damage to the vehicle. Motor 88 indicated that the warranty was still good on the vehicle and the infiniti dealership would perform all repairs on the vehicle. I signed the contract for the vehicle at Motor 88 with the guarantee that the vehicle had received full inspection and that the manufacturer's warranty was still active. I later found out that no inspection was done and the warranty was not enforceable because the vehicle was involved in a major accident.
Motor 88 currently have possession of this vehicle and I do not wish to reclaim ownership. I have also informed the lender that the vehicle was returned to Motor 88 and have stop making payments. Motor 88 does not do business in a fair and transparent manner and I am their latest victim. I am appealing to the Revdex.com to inform other consumers to be very careful when they engage in business with Motor 88.I wish Motor 88 will refund the full amount for this vehicle to the lender. I do not wish to take possession of a vehicle that will endanger the lives of my family as the safety features on the vehicle are not operational because of prior accident.