Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is fine refund was given and Insurance paid for repairs. Goal to improve...
from this is better customer service and training for employees.
Complaint: [redacted]
I am rejecting this response because:The owner is saying my car is used. My car was not used. It's a brand new vehicle. The only electrical work that has been done on my car was mother's window tint. They damaged my vehicle.
Regards,
[redacted]
This gentleman had no problem related to his alarm system. It was a fully functional alarm. There was no obligation to work on the vehicle years after a purchase was made. Our labor rate is $95 per hour. At the gentleman's direction we disconnected his alarm system. This service is a billable...
service. The gentleman was not billed. Once disconnected the alarm had no further effect on the vehicle. Any charges related to the vehicle authorized by the gentleman are his and his alone. We did not authorize or suggest we would pay the charges he incurred and were in no way a party to the decision of that. No refund, no reimbursement will be made.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is fine refund was given and Insurance paid for repairs. Goal to improve...
from this is better customer service and training for employees.
[redacted]
Complaint: [redacted]
I am rejecting this response because:The owner is saying my car is used. My car was not used. It's a brand new vehicle. The only electrical work that has been done on my car was mother's window tint. They damaged my vehicle.
Regards,
[redacted]
This gentleman had no problem related to his alarm system. It was a fully functional alarm. There was no obligation to work on the vehicle years after a purchase was made. Our labor rate is $95 per hour. At the gentleman's direction we disconnected his alarm system. This service is a billable...
service. The gentleman was not billed. Once disconnected the alarm had no further effect on the vehicle. Any charges related to the vehicle authorized by the gentleman are his and his alone. We did not authorize or suggest we would pay the charges he incurred and were in no way a party to the decision of that. No refund, no reimbursement will be made.