Mother Earth Organic

The company has failed to remove snow at our property the last two snow falls above 1 inch as stated in our contract. Before these two incidences I have written complaints to them that the work done was insufficient and much less than agreed upon signing our contract. The company has failed to respond to any communication I have sent them since 1/23/20. The company has also has disabled the voicemail box of their company phone number and has stopped answering their phone. I have no way to reach the company and they have failed to respond or complete services. This is a blatant, indisputable breach in our contract.

Very pleased with this service provider. We have only been with them for this year (2019) and can already see a lot of improvement in our lawn. During the consultation that we requested, the owner showed up and assisted the gentleman that was already in the process of evaluating our lawn and talking my wife and I through options. I was surprised that the owner took the time to stop by and say hi, and then spend more than an hour explaining his service. Very pleased with the hands-on approach to customer service plus knowing that we are actually getting safe lawn care.

First 2 years of service were great. 3rd year not so great. The biggest disappointment was a lack of response to our multiple requests for help with lawn concerns. We have large bare spots along with areas where crab grass has taken over due to the use of their treatments.

This company was not hired by myself or my wife in anyway. I came home from work and found my lawn completely torn up and piles of grass clumped all over the yard. I had to wait until the next morning to reach out to the company and notify them of their mistake and that we did not hire them for their service. As I tried to explain to Nicholas, *** of the company he would not listen and tried to talk over me. I explained what they had done to my yard and that I did not hire them. He agreed they had made a mistake but assured me there was no harm done to my lawn. I explained I wanted the mess cleaned up immediately and at that point he become irate and argumentative about what he was willing to do to rectify the situation. I explained he needed to return to my home and clean up the dead grass. He has agreed to do that but nothing else. they also had damaged a pine tree with their machine as well as plants. His attitude towards me and his forced opinion about the damage made me angry as well as frustrated. I felt it necessary to form a complaint about this company for damage they did especially for the fact I did not hire their service.

Mother Earth Organic is refusing to refund our money siting that we are in a contract. However, they have not provided the services we paid for, also siting that the season has been too rainy and that the product will not work when wet. They provided pre-emergent services April 13 and it is now June 26, and after a few promises that we have been scheduled for post emergent services, they have still not provided any further treatments. They required prepayment of all services and have not performed them. I was also told that they are very busy and basically they can't keep up with all of the customers they have.

I requested clean-up of my garden beds and mulching (no mention of dethatching) via e-mail in March 2017. The description in the contract said: “We will remove dead leaves, debris, rocks, sticks, and break up the thatch that is suffocating your lawn.” I thought this included a clean up the garden beds since it says they will remove dead leaves, debris, rocks, and sticks. Instead they dethatched my lawn for $390 and did none of the work for clean-up of the garden beds. They offered to clean up the garden beds at a reduced rate, but I was pretty frustrated having to pay $390 for services I didn’t want or request (dethatching) and then pay more on top of that for the garden bed clean up. Nothing in my original request asked for dethatching the lawn.

I’m not confident they de-thatched my lawn. It doesn’t look different and they never told me when they were coming or that they came until they sent me an invoice. There's still thatch visible in the lawn.

I did the garden clean up myself, because I didn’t trust them to follow through and I was worried about how much they would charge me, so I asked them not to do any work on the beds. They still charged my card for the de-thatching at no reduced rate.

-They did the work and charged me without being clear on what they were doing. Direct quote from an e-mail from them:
“"Hi, Alexis ~ Thank you for choosing us to assist with your property! I have revised your Proposal to list only the Spring Clean-UP for you. Please sign and date, then click, Submit so that it will return to your account. We will have to have some details on what exactly you expect for this project, and whether or not you wish to stay within the dollar limit set by our estimate. "
Since there was no reply to this, we felt it safe to assume that you were fine with the Clean-Up as described.”

-I asked to cancel the rest of the contract with them and they agreed that they would not proceed with mulching. However, I got an e-mail today saying they were going to deliver mulch today or tomorrow.

4/8/17
Customer went online and selected a lawn care package (weed program) for the 2017 season. Since the prices were much higher this year, customer thought they were purchasing the weed and feed program which they had the prior year for roughly the same amount.
Previous to this date, customer had received multiple emails and calls from the business inquiring about the use of their services this year.
Upon completing that selection, the customer received a standard email saying they would be in touch within a day to discuss the details of the customer’s project.
Within minutes, customer received a call trying to confirm desired services (and this moment is where customer realized they did not select the same services as the prior year and there was going to be a significant cost difference), confirm credit card information on file and ask how customer would like to make payment. Upon realizing the discrepancy in desired services and cost difference, customer said they wanted to pause and would get back to them very soon after discussing with the spouse.
4/9/17
Business sent an email identifying what it termed – ordered and not-ordered services. There was a line in that communication that did not seem concerning at that time that said the business had measured the customer’s lawn and you approved order of: (and sort of just left things hanging).
The customer emailed in reply that same day stating, “Thank you for your patience and understanding. This year I cannot afford the weed and feed programs.
4/9/17 & 4/23/17
Customer purchases $180 in product and makes two applications on their own lawn under the idea that no services would be engaged with the business this year.
4/10/17
Business emailed customer saying, “Thank-you for letting me know! I can easily identify, since my own wish list is way beyond my own budget. We do offer a 6-month payment plan for seasonal services, if that would help you.”
Customer assumed they would not respond to the offer and any previous communication regarding lawn care was cancelled since I was not taking them up on their offer.
4/26/17
Business emailed customer mentioning that a lawn treatment was scheduled and action may be required. The communication further mentioned that service would be in the next couple days but rain may delay this service.
4/26/17
Customer placed a phone call to business and spoke to one employee who took a message for someone else to get back to customer. Customer reiterated the previous communication from 4/9/17 that there was a desire to cancel anything that may have been in miscommunication, and I did not want them to perform any services.
Customer received an email later that day from the other employee who mentioned they were advised by their coworker that the customer wished to cancel contracted services. The employee reiterated that the customer order was for Safe Weed Control only, and the total is $471.79, plus tax. The employee further stated that they offered a payment plan for you (which they did), because company policy dictates that once you approve an order there is no way to cancel that order (this policy was first verbally mentioned here weeks after the initial contact). Business attached a copy of the agreement to purchase services so customer could see the Terms of Service. Employee closed by saying there is simply nothing more they were able to do about this.
4/27/17
Customer emailed business outlining the following:
I used your product last year for "weed and feed" and then signed up for what I thought was the same program this year. Turns out it was only for the "weed" program; I thought it was the same program as last year because your price significantly increased. I signed up on Saturday, 4/8, and let you know I was not interested on Sunday, 4/9. I received an email back offering a payment plan because I said it was too expensive and would do it myself (which I have already done some on my own at a cost of $180). I reiterated that I had cancelled my order. During the sales communications, no one from your company ever said the transaction was non-cancellable and, in fact, it was subject to cancellation and I effectively cancelled within the time permitted by the Wisconsin Consumer Act, which grants Wisconsin citizens the right to cancel this kind of consumer transactions within three business days.
https://www.wdfi.org/wca/business_guidance/creditors/three_day_right_to_cancel.h...⇄ /> Yesterday I received an email saying services are going to be scheduled. I called back and reiterated that I have cancelled the services.
Wisconsin Department of Financial Institutions
www.wdfi.org
Three Day Right to Cancel Chapter 423 (PDF: external link) of the Wisconsin Consumer Act grants Wisconsin citizens the right to cancel certain…
1. You should not attempt to apply your lawn products because I have cancelled the order and will not pay for them.
2. If you do not confirm immediately by return email that you acknowledge that I have properly cancelled the transaction, I will file a complaint with the Revdex.com (as have several of your other customers).
I look forward to your prompt response.
4/28/17
Customer returned home at the end of the day and the business had placed flags in customer’s yard and an invoice (dated 4/26/17 for $146.78) in the front storm door indicating that an application had been completed.
5/2/17
Customer has not received any communication from the business since the 4/26/17 email saying there was simply nothing more they were able to do about this.