Motel 6 Reviews (%countItem)
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Motel 6 Rating
Description: MOTELS
Address: 7105 Highway 63, Moss Point, Mississippi, United States, 39563-9483
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My partner and I arrived at the Motel 6 after traveling for hours hoping to go to sleep for the night. The room had visible bed bugs. It smelled awful and it was dirty. We did not stay the night, we left abruptly. We asked for a refund and they refused, I tried calling multiple times hoping to reach a different manager, Because the one I had already spoken too was very rude. She yelled at me that I would never get a refund and then she disconnected the line. I was charged $111.99!! Before I left the room I did take pictures to have as evidence if needed!!
I decided to get the letter directly from *** stating the room they stayed in had no activity.The room was thoroughly inspected as well as the furniture was taken apart for inspection. As we all as the service date shows in which the room was inspected it was 7/24/2020. I told the guest we were not going to give a refund because they were in the room for at least an hour. If it was so dirty and disgusting it doesn't take that long to figure out. Also they booked a smoking room.If any additional information is needed to please feel free to contact me. I apologize for the matter in terms of how the receptionist responded but I do not take bed bugs lightly as we are the highest rated budget hotel in the area.