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Motel 6 - Weed

466 N Weed Blvd, Weed, California, United States, 96094-2613

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Motel 6 - Weed Reviews (%countItem)

I stayed in this motel, room ***, on Jan 26th and it was dark when I got there and I was tired, so I didn't really turn on the lights or inspect the place, I just hauled in my stuff and went to bed. I stay in Motel 6's often, because they allow pets, and usually they aren't very comfortable or quiet, but they are at least clean. I didn't think I had to take the time to inspect the room. I was busy on Saturday and then I wasn't feeling well. I didn't shower Saturday and I slept from early afternoon until around 1 am, when I got up to use the bathroom and started looking around closely. I realized that the bathroom especially, hadn't been cleaned in a very long time. The black marks I thought were just from an old floor, were actually layers of filth and close inspection revealed a ton of mold in the shower. I went back to bed and woke up in the morning and checked out. I spoke to the girl at the counter, but she basically told me a refund was futile. I called the manager on Jan 28th and she was unsympathetic, didn't care that I was grossed out, and offered me a $10 discount. The only thing people expect at a motel is a clean room. I'm sorry if good help is hard to find, but this was beyond disgusting and someone should be checking up on the maid staff.

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Motel 6 - Weed Response • Feb 22, 2018

Good Afternoon,
I am responding to a guest complaint ***. I wanted to let you know I have spoke to her
and I have refunded her double charge I am very sorry her stay here was not pleasant I assure you my Team here as well as myself are doing everything we can to make sure all necessary measures take place to assure our guests enjoy their stay here.

Customer Response • Feb 23, 2018

I am rejecting this response because: This business doesn't care about customer service or public health, the manager called me to give me a partial refund and tried to say there was no black mold so I asked her for her email address so I could send her my photos and she got upset and hung up on me. I disputed the charges with my credit card company and the business received a chargeback rather than doing the right thing and taking care of their customer service and maids.

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Address: 466 N Weed Blvd, Weed, California, United States, 96094-2613

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