Motel 6 - Weed Reviews (%countItem)
Motel 6 - Weed Rating
Address: 466 N Weed Blvd, Weed, California, United States, 96094-2613
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I stayed in this motel, room ***, on Jan 26th and it was dark when I got there and I was tired, so I didn't really turn on the lights or inspect the place, I just hauled in my stuff and went to bed. I stay in Motel 6's often, because they allow pets, and usually they aren't very comfortable or quiet, but they are at least clean. I didn't think I had to take the time to inspect the room. I was busy on Saturday and then I wasn't feeling well. I didn't shower Saturday and I slept from early afternoon until around 1 am, when I got up to use the bathroom and started looking around closely. I realized that the bathroom especially, hadn't been cleaned in a very long time. The black marks I thought were just from an old floor, were actually layers of filth and close inspection revealed a ton of mold in the shower. I went back to bed and woke up in the morning and checked out. I spoke to the girl at the counter, but she basically told me a refund was futile. I called the manager on Jan 28th and she was unsympathetic, didn't care that I was grossed out, and offered me a $10 discount. The only thing people expect at a motel is a clean room. I'm sorry if good help is hard to find, but this was beyond disgusting and someone should be checking up on the maid staff.
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Good Afternoon,
I am responding to a guest complaint ***. I wanted to let you know I have spoke to her
and I have refunded her double charge I am very sorry her stay here was not pleasant I assure you my Team here as well as myself are doing everything we can to make sure all necessary measures take place to assure our guests enjoy their stay here.
I am rejecting this response because: This business doesn't care about customer service or public health, the manager called me to give me a partial refund and tried to say there was no black mold so I asked her for her email address so I could send her my photos and she got upset and hung up on me. I disputed the charges with my credit card company and the business received a chargeback rather than doing the right thing and taking care of their customer service and maids.