Mossy European Imports

1) Provide instructions on how to cancel [redacted] policy, as was promised on April 22, Instructions have been mailed and [redacted] has spoken to him on this multiple times 2) Because of the humiliating experience with the service department, I cannot be expected to visit there for any service needs under warranty and protection products purchasedRequesting BMW Vista to provide written consent of the warranty provider to allow visiting a dealer of my choice in case a claim needs to be filedGuest has the ability to choose BMW Center of his choice Products purchased that need to be done here, I will personally assist with 3) As requested, reassign post sales contact to an experienced professional, instead of [redacted] who has ignored my needs with impunity and displayed a lack of experience and etiquette required in a luxury car sales relationship Accommodated request 4) Provide corrected paperwork that indicates coverage purchased includes cosmetic protection (contrack work just says "tire and wheel") Guest DID NOT purchase this protection This has been explained several times Also, pay and register the policy with the warranty provider (BMW Financial has paid the dealer the loan amount including purchased policies as of April 6) This is being processed by the business office I will follow up once completed