Mosquito Control Technology

Revdex.com: I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me However, I still think they have very poor customer service, given that they never responded to any inquiry on my part until I filed this complaint It shouldn't take such an effort on the part of a customer to get the vendor to reply to a simple query on the status of an order They never even acknowledged receipt of the item I sent to them for repair

I am rejecting this response because: Until the money is received into my account

Even though the unit is out of the warranty period, in the interest of good customer service we have issued them a pre-paid shipping labelWe will re-diagnose the unit at no chargeWe hope this is to their satisfaction

Customers unit has been fully repaired and shippedTracking # [redacted] .Also, your additional accessories shipped separatelyTracking # [redacted] .It has been a pleasure to do business with you.Mosquito Control Technology [redacted]

This is unfair, we have already repaired and shipped the customers unit back! [redacted] Tracking # [redacted]

Customer has been fully satisfied and taken care ofThe fully repaired Mosquito Magnet is on it's way back to the customer FedEx Tracking Number: [redacted]

Prior to even receiving this complaint, on June 3, at 2:00pm we had informed the customer that:"***,In the interest of good customer service we have replaced the ignitor that was not covered under the warranty.We should have your unit ready to ship around the first of the weekHave a
nice weekend!Customer Service Dept.Mosquito Control Technology1.800.214.7721"This was done as a convenience to the customerCustomer service is our number one priority

Thank you for contacting usOur toll free number is *** ***Your Mosquito Magnet is unfortunately out of the warranty periodIn the interest of good customer service, we would be more than happy to run our diagnostics and tuneup at no charge howeverWe will also pay the cost of freight to
ship it to usPlease let us know if you would like to proceed

We have sent the customer a notice that their Diagnostic Report is available

Customers unit has been fully repaired and shippedAfter speaking to the customer they are very satisfied with our services

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to meAfter being totally non-responsive for a month they finally contacted me and the matter is resolved
Thank you
*** ***

We have the customers Diagnostic Report complete and have contacted them

Revdex.com:
I have reviewed the...

response made by the business in reference to my concern, and find that this resolution is satisfactory to me.  However, I still think they have very poor customer service, given that they never responded to any inquiry on my part until I filed this complaint.  It shouldn't take such an effort on the part of a customer to get the vendor to reply to a simple query on the status of an order.  They never even acknowledged receipt of the item I sent to them for repair.

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.

Customer has been fully satisfied and taken care of. The fully repaired Mosquito Magnet is on it's way back to the customer.
FedEx Tracking Number: [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.  Once Contact was made they were very efficient as to the resolution.

I am rejecting this response because:This is not the complete message from the company. My correspondence began with "[redacted], That really wasn't necessary. You can obviously communicate with us by any number of means. As we stated to the Revdex.com:" The person that sent this message did not identify himself/herself and the statementthat they can be reached any number of means is untrue. No one answers the phone number posted on their website or on the Revdex.com's site. After reviewing the new order generated by an unknown employee (#[redacted]) I inquired why this was on the "order" Priority Repair (5-7 Day Turn-Around):No.  I have gotten no response to this email. I reluctantly shipped the unit back to the company today with no assurances as to when they would properly repair and return it.

This is unfair, we have already repaired and shipped the customers unit back! [redacted] Tracking # [redacted].

We have already issued the customer a refund. It may take 2-3 business days to show up in his account.Details are below:Transaction Information Transaction Status APPROVED Transaction Date & Time 04/26/17 11:48:17 AM Transaction origin Retail (face to face) Transaction Type Credit ...

Approval Code[redacted]  Order Information Order number [redacted] Subtotal $446.94 Shipping Amount $0.00 Tax $0.00 VAT $0.00 Total Amount $446.94

Even though the unit is out of the warranty period, in the interest of good customer service we have issued them a pre-paid shipping label. We will re-diagnose the unit at no charge. We hope this is to their satisfaction.