Moses Volkswagen

I took my wife's car, a 2011 Honda Pilot, into Moses because the battery kept going dead even though it was a new battery and had even already been exchanged once. I had taken the car to a local mechanic who had told me there was a significant current draw and that it would have to be fixed by a dealer. We took it Moses and their first conclusion was it's the battery, I told them it I didn't think it was the battery because it was a new battery and had already been exchanged once just a few days ago. However I picked up the battery and took it to *** where it was purchased. They tested the battery, said it was good, but exchanged it anyway. Took it back to Moses and they then tried to tell us they couldn't find a draw and thought nothing else was wrong. I reminded them again what the other local mechanic had found and that this was now the 3rd new battery and there had to be a draw. Then on Monday the Pilot didn't start so they knew I was right. I took the vehicle in on Friday April 10th. Ordinarily, I wouldn't have given them so much time but with everything going on I tried to be patient and also figured other dealers might have people laid off too so we would probably have a long wait and have to start all over if I took it somewhere else. So it took them 10 days to determine where the draw was supposedly coming from. By that point I was getting ready to take it somewhere else. Since I did not want to start over, I asked him if they were certain they were right. They told me yes so I allowed them to fix it. Two days later on April 24th, we picked up her Pilot. Two days after that the Pilot didn't start. Took it back to Moses and they proceeded to have the car for another 4 days and told me again they could not find a draw. I then picked up the car and took it to *** who correctly diagnosed the car and fixed it in 2 days for less money than what Moses had charged to not fix the vehicle in 3 weeks.

Bought a used car. Later noticed it had been wrecked at some point with damage to rear of car to point of taillight poping out when lift gate is shut cause of being out of line with body and poor paint repair to other side of car. Front door sticks when shuting possibly frame/body damage front bumper falling off. Concerned about the safety of car for family. Sales person said "it happens sometimes, that's the chances you take, there is nothing I can do about it"

On 8-16-17 we purchased a 2010 Chevrolet Equinox, on the way home from the initial sale, we had major issues happen with it, and immediately took it back to the shop for repair. It was in the shop from 8-17-17 to 8-31-17. The issues were supposed to have been taken care of. $1600 worth of repairs were supposedly done, but it continued leaking oil, was told it was possibly "oil excess". Fast forward 2 months, and we took it to have the oil changed at a different location.. was immediately told it had barely any oil in it. Fast forward another month, engine starts knocking and has noticeable issues. I took it to a mechanic and was immediately told the engine needs to be replaced, that the issues were preexisting and obviously 'known' upon leaving the dealership. Moses Honda offers a "thorough" 112 point inspection, yet $1600 in faults weren't noticed when it passed inspection initially? Now, 4K miles later, we need a new engine? I've contacted the dealership and gotten passed around to numerous sales managers, basically insisting the last person to change the oil is at fault. They will not take responsibility. My husband has recently test driven two different vehicles at this location and found oil leakage in one and an oil light on in the second one. These vehicles aren't being properly inspected and being sold to innocent customers.