I am sorry that you did not receive a level of customer service at Morrison Supply that you would have found acceptableWe have very strict rules in place when it comes to any electrical component sold for obvious reasonsWe typically deal with licensed HVAC owners/technicians, but on occasion we will sell select parts/supplies to other types of customers but always with the understanding that there will be no warranties/refunds once the product leaves the storeI was explained the entire situation and from the beginning there was a clearly defined expectation of not only this, but also the fact that we did not stock a motor to the exact specifications you needed but one that contractors use daily in similar situations, that being the Rescue Motor you mentionedI can’t answer to why the motor would not work for you, but all things being as described it should have been the answer you were looking forWith all of that being said I have no problem in giving you a refundIf you want to call in and talk to [redacted] @ [redacted] to get that set up he will take care of youThank you [redacted] | Central TX HVAC General Manager
I am sorry that you did not receive a level of customer service at Morrison Supply that you would have found acceptable. We have very strict rules in place when it comes to any electrical component sold for obvious reasons. We typically deal with licensed HVAC owners/technicians, but on occasion we...
will sell select parts/supplies to other types of customers but always with the understanding that there will be no warranties/refunds once the product leaves the store. I was explained the entire situation and from the beginning there was a clearly defined expectation of not only this, but also the fact that we did not stock a motor to the exact specifications you needed but one that contractors use daily in similar situations, that being the Rescue Motor you mentioned. I can’t answer to why the motor would not work for you, but all things being as described it should have been the answer you were looking for. With all of that being said I have no problem in giving you a refund. If you want to call in and talk to [redacted] @ [redacted] to get that set up he will take care of you. Thank you. [redacted] | Central TX HVAC General Manager
I am sorry that you did not receive a level of customer service at Morrison Supply that you would have found acceptableWe have very strict rules in place when it comes to any electrical component sold for obvious reasonsWe typically deal with licensed HVAC owners/technicians, but on occasion we will sell select parts/supplies to other types of customers but always with the understanding that there will be no warranties/refunds once the product leaves the storeI was explained the entire situation and from the beginning there was a clearly defined expectation of not only this, but also the fact that we did not stock a motor to the exact specifications you needed but one that contractors use daily in similar situations, that being the Rescue Motor you mentionedI can’t answer to why the motor would not work for you, but all things being as described it should have been the answer you were looking forWith all of that being said I have no problem in giving you a refundIf you want to call in and talk to [redacted] @ [redacted] to get that set up he will take care of youThank you [redacted] | Central TX HVAC General Manager
I am sorry that you did not receive a level of customer service at Morrison Supply that you would have found acceptable. We have very strict rules in place when it comes to any electrical component sold for obvious reasons. We typically deal with licensed HVAC owners/technicians, but on occasion we...
will sell select parts/supplies to other types of customers but always with the understanding that there will be no warranties/refunds once the product leaves the store. I was explained the entire situation and from the beginning there was a clearly defined expectation of not only this, but also the fact that we did not stock a motor to the exact specifications you needed but one that contractors use daily in similar situations, that being the Rescue Motor you mentioned. I can’t answer to why the motor would not work for you, but all things being as described it should have been the answer you were looking for. With all of that being said I have no problem in giving you a refund. If you want to call in and talk to [redacted] @ [redacted] to get that set up he will take care of you. Thank you. [redacted] | Central TX HVAC General Manager