I am in receipt of your letter dated January 21, in reference to [redacted] ***, a customer at our Radley Acura facility in Falls Church.Thank you for calling this matter to my attention I will meet with the appropriate manager to review this situation and get back to you in the near future.Sincerely,Rod E***, Dealer Principal
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that cutting a check in the amount of $is satisfactory Regards, [redacted] ***
[redacted] WOODBRIDGE,VIRGINIA ***November 24, [redacted] , Trade Practice ConsultantRevdex.com K Street N.W10th Floor Washington, DC 20005-3404Re: [redacted] ***, ID# [redacted] Dear [redacted] :I am in receipt of your letter concerning a complaint filed by our customer [redacted] ***I have reviewed our records and spoken to the appropriate managers[redacted] purchased her pre-owned, [redacted] from our facility on November 3, iAs part of her purchase her brakes would be replaced.I would like to schedule an appointment to resurface the rotors on [redacted] ***'s vehicle at her convenienceIf this is not acceptable we can have a check cut in the amount of $467,for the resurfacing of the rotors.I apologize for the inconvenience and look forward to being of service to her in the future.Sincerely,Rod E***, Dealer Principal Radley Acura LOCATION AND CONTACT INFORMATION FOR RADLEY DEALERSHIPS AND FACILITIESRADLEY ACURA - FALLS CHURCH -###-###-#### - RADLEYACURA.COM FIADLEY CHEVROLET - FREDERICKSBURG - ###-###-#### - RADLEYCHEVROLETCOM RADLEY CADILLAC - FREDERICKSBURG - ###-###-#### - RADLEYCADILLAC.COM KAREN RADLEY ACURA - WOODBRIDGE - ###-###-#### - ***RADLEYACURA.COM [redacted] RADLEY [redacted] - WOODBRIDGE - ###-###-####- ***RADLEYVW.COM RADLEY COLLISION CENTER - STAFFORD - ###-###-#### - RADLEYCOLLISIONCENTER.COM RADLEY COLLISION CENTER - FREDERICKSBURG • ###-###-#### - RADLEYCOLUSIONCENTER.COM
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: the company had a lady call me and tell me to send them the title back I informed her I don't have the title I then received an email and told them the same thing I don't have the title This is the companies way of not living up to their end of the deal I paid for the service so they should have done the right thing and sent in the title to DMV with [redacted] as the lien holder but now they are saying I have it and I don't.Their response here will be turned over to [redacted] so that they take them off of their car buying program because this company is not reputable in during business with military personnel.I have attached the email that I sent to them Regards, [redacted] ***
Dear *** ***:I am in receipt of the complaint filed by our customer *** *** *** and have reviewed our records and spoken to our team members about her concerns and found the following.*** *** did purchase d *** *** * on October 18, and our records show that the certificate
of title and registration form was submitted correctly to the Department of Motor Vehicles with *** *** *** *** shown as the lien holder on November 3, It Seems that the DMV inadvertently did not enter the correct lien holder as shown on all the required paperwork submitted to them.We should have contacted the DMV when *** *** expressed concern that *** *** *** *** had not received verification that they are the lien holder.Since the DMV did not enter a lien holder and the title was sent directly to *** ***We would need *** *** to mail the title to us so that we can add *** *** *** *** as the lien holder and resubmit the title to the DMV.| would like to sincerely apologize to *** *** for the inconvenience she has experienced with her lien holder not being recorded by the DMV.Sincerely,Rod E***, Dealer Principal Radley Acura
I have met with our team members and reviewed our documents regarding the complaint filed by our customer *** *** and found the following.Our service director, Jeremy L*** met with *** *** to discuss a course of action to address *** ***'s concerns regarding the small areas of rustHe met with *** *** and explained that Acura DPSM (Acura service representative) is the overall decision maker in regards to rust and paint claimsAfter looking at the rust spots on the vehicle, MrL*** scheduled an appointment for *** ***'s to bring the vehicle in and leave it for the Acura DPSM to look at togetherDuring this time a multi-point inspection was completed and while the vehicle was on the lift, the technician called the service manager, Fernando L*** over to show him all of the non-professional repairs done to the two affected areas that *** *** was concerned about on the front bumper and the right rear lower door.At this point the service director did not have to speak to the Acura service representative because it was obvious that the rust was not from a paint defectThe actual factory door label had been painted over and the door Shell paint was flat, no semigloss appliedThe service director spoke with *** *** who hold no idea of any body work except for the rear bumper areaA request was made to have Acura check for any port documentation in case something happened prior to deliveryHe received a call within two days explaining that there was no body damage reported*** *** and the service director both agreed that something happened, but we couldn't identify who performed the repairsIt was explained to *** ***'s that there would be some type of paper trail if we had done those repairs, and that it wouldn't have taken all these years to show up*** *** was upset when I suggested his partner may have performed repairs without him knowing, he explained that wasn't possibleThe service director told him he would be happy to help, but that there would be charges to fix these issuesHowever, after reviewing the *** report their vehicle had been serviced several times at "***"I am not implying that it happened at their facility; however, it may be worth looking intoWe value the relationship with *** *** over the years and we would like to continue to do so.I appreciate the opportunity to address *** ***'s concerns and am available to answer any further questions.Sincerely,Rod E***, Dealer Principal Radley Acura
I am in receipt of your letter dated July 11, in reference to *** ** ***, customer of our Radley acura facility in Falls Church.Thank you for calling this matter to my of attentionI will meet with the Appropriate manager to review this situation and get back to you in the near
future.Sincerely,Rod E***, Dealer Principal
I am in receipt of your letter dated January 21, 2017 in reference to [redacted], a customer at our Radley Acura facility in Falls Church.Thank you for calling this matter to my attention. I will meet with the appropriate manager to review this situation and get back to you in the near...
future.Sincerely,Rod E[redacted], Dealer Principal
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. The dealer has contacted me and the repairs have been made by dealer. Per diem in the purchase of the vehicle this issue would not have been complained when an agreement was stated in the beginning.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that cutting a check in the amount of $467.00 is satisfactory.
Regards,
[redacted]
January 6, 2016[redacted], Trade Practice ConsultantRevdex.com1411 K Street N.W., 10th FloorWashington, DC 20004-3404 Re: [redacted], ID# [redacted]Dear [redacted]:We are in receipt of the complaint filed by our customer [redacted] and I have reviewed our...
records and spoken to our team members about his concern.[redacted] purchased a 2008 [redacted] for $16,931.43 plus taxes, tags, registration and fees. The additional $1,568.57 includes the processing fee, DC title tax, business license tax, VA State inspection fee, emission fee, online system filing fee, registration fee, and title fee.I have enclosed a copy of [redacted] buyer's order which enumerates the fees charged, all of which are normal and customary and appropriate.Thanks for bringing this to our attention and I hope this letter answers any questions you may have regarding this matter.Sincerely,Rod E[redacted], Dealer PrincipalRadley Acuraencl.
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because: the company had a lady call me and tell me to send them the title back I informed her I don't have the title. I then received an email and told them the same thing I don't have the title. This is the companies way of not living up to their end of the deal. I paid for the service so they should have done the right thing and sent in the title to DMV with [redacted] as the lien holder but now they are saying I have it and I don't.Their response here will be turned over to [redacted] so that they take them off of their car buying program because this company is not reputable in during business with military personnel.I have attached the email that I sent to them.
Regards,
[redacted]
[redacted] WOODBRIDGE,VIRGINIA [redacted]November 24, 2015[redacted], Trade Practice ConsultantRevdex.com 1411 K Street N.W. 10th Floor Washington, DC 20005-3404Re: [redacted], ID# [redacted]Dear [redacted]:I am in receipt of your letter concerning a...
complaint filed by our customer [redacted]. I have reviewed our records and spoken to the appropriate managers.[redacted] purchased her pre-owned, 2008 [redacted] from our facility on November 3, 20 i5. As part of her purchase her brakes would be replaced.I would like to schedule an appointment to resurface the rotors on [redacted]'s vehicle at her convenience. If this is not acceptable we can have a check cut in the amount of $467,00 for the resurfacing of the rotors.I apologize for the inconvenience and look forward to being of service to her in the future.Sincerely,Rod E[redacted], Dealer Principal Radley Acura LOCATION AND CONTACT INFORMATION FOR RADLEY DEALERSHIPS AND FACILITIESRADLEY ACURA - FALLS CHURCH -###-###-#### - RADLEYACURA.COM FIADLEY CHEVROLET - FREDERICKSBURG - ###-###-#### - RADLEYCHEVROLETCOM RADLEY CADILLAC - FREDERICKSBURG - ###-###-#### - RADLEYCADILLAC.COM KAREN RADLEY ACURA - WOODBRIDGE - ###-###-#### - [redacted]RADLEYACURA.COM [redacted] RADLEY [redacted] - WOODBRIDGE - ###-###-####- [redacted]RADLEYVW.COM RADLEY COLLISION CENTER - STAFFORD - ###-###-#### - RADLEYCOLLISIONCENTER.COM RADLEY COLLISION CENTER - FREDERICKSBURG • ###-###-#### - RADLEYCOLUSIONCENTER.COM
I am in receipt of your letter dated January 21, in reference to [redacted] ***, a customer at our Radley Acura facility in Falls Church.Thank you for calling this matter to my attention I will meet with the appropriate manager to review this situation and get back to you in the near future.Sincerely,Rod E***, Dealer Principal
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that cutting a check in the amount of $is satisfactory Regards, [redacted] ***
[redacted] WOODBRIDGE,VIRGINIA ***November 24, [redacted] , Trade Practice ConsultantRevdex.com K Street N.W10th Floor Washington, DC 20005-3404Re: [redacted] ***, ID# [redacted] Dear [redacted] :I am in receipt of your letter concerning a complaint filed by our customer [redacted] ***I have reviewed our records and spoken to the appropriate managers[redacted] purchased her pre-owned, [redacted] from our facility on November 3, iAs part of her purchase her brakes would be replaced.I would like to schedule an appointment to resurface the rotors on [redacted] ***'s vehicle at her convenienceIf this is not acceptable we can have a check cut in the amount of $467,for the resurfacing of the rotors.I apologize for the inconvenience and look forward to being of service to her in the future.Sincerely,Rod E***, Dealer Principal Radley Acura LOCATION AND CONTACT INFORMATION FOR RADLEY DEALERSHIPS AND FACILITIESRADLEY ACURA - FALLS CHURCH -###-###-#### - RADLEYACURA.COM FIADLEY CHEVROLET - FREDERICKSBURG - ###-###-#### - RADLEYCHEVROLETCOM RADLEY CADILLAC - FREDERICKSBURG - ###-###-#### - RADLEYCADILLAC.COM KAREN RADLEY ACURA - WOODBRIDGE - ###-###-#### - ***RADLEYACURA.COM [redacted] RADLEY [redacted] - WOODBRIDGE - ###-###-####- ***RADLEYVW.COM RADLEY COLLISION CENTER - STAFFORD - ###-###-#### - RADLEYCOLLISIONCENTER.COM RADLEY COLLISION CENTER - FREDERICKSBURG • ###-###-#### - RADLEYCOLUSIONCENTER.COM
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: the company had a lady call me and tell me to send them the title back I informed her I don't have the title I then received an email and told them the same thing I don't have the title This is the companies way of not living up to their end of the deal I paid for the service so they should have done the right thing and sent in the title to DMV with [redacted] as the lien holder but now they are saying I have it and I don't.Their response here will be turned over to [redacted] so that they take them off of their car buying program because this company is not reputable in during business with military personnel.I have attached the email that I sent to them Regards, [redacted] ***
Dear *** ***:I am in receipt of the complaint filed by our customer *** *** *** and have reviewed our records and spoken to our team members about her concerns and found the following.*** *** did purchase d *** *** * on October 18, and our records show that the certificate
of title and registration form was submitted correctly to the Department of Motor Vehicles with *** *** *** *** shown as the lien holder on November 3, It Seems that the DMV inadvertently did not enter the correct lien holder as shown on all the required paperwork submitted to them.We should have contacted the DMV when *** *** expressed concern that *** *** *** *** had not received verification that they are the lien holder.Since the DMV did not enter a lien holder and the title was sent directly to *** ***We would need *** *** to mail the title to us so that we can add *** *** *** *** as the lien holder and resubmit the title to the DMV.| would like to sincerely apologize to *** *** for the inconvenience she has experienced with her lien holder not being recorded by the DMV.Sincerely,Rod E***, Dealer Principal Radley Acura
I have met with our team members and reviewed our documents regarding the complaint filed by our customer *** *** and found the following.Our service director, Jeremy L*** met with *** *** to discuss a course of action to address *** ***'s concerns regarding the small areas of rustHe met with *** *** and explained that Acura DPSM (Acura service representative) is the overall decision maker in regards to rust and paint claimsAfter looking at the rust spots on the vehicle, MrL*** scheduled an appointment for *** ***'s to bring the vehicle in and leave it for the Acura DPSM to look at togetherDuring this time a multi-point inspection was completed and while the vehicle was on the lift, the technician called the service manager, Fernando L*** over to show him all of the non-professional repairs done to the two affected areas that *** *** was concerned about on the front bumper and the right rear lower door.At this point the service director did not have to speak to the Acura service representative because it was obvious that the rust was not from a paint defectThe actual factory door label had been painted over and the door Shell paint was flat, no semigloss appliedThe service director spoke with *** *** who hold no idea of any body work except for the rear bumper areaA request was made to have Acura check for any port documentation in case something happened prior to deliveryHe received a call within two days explaining that there was no body damage reported*** *** and the service director both agreed that something happened, but we couldn't identify who performed the repairsIt was explained to *** ***'s that there would be some type of paper trail if we had done those repairs, and that it wouldn't have taken all these years to show up*** *** was upset when I suggested his partner may have performed repairs without him knowing, he explained that wasn't possibleThe service director told him he would be happy to help, but that there would be charges to fix these issuesHowever, after reviewing the *** report their vehicle had been serviced several times at "***"I am not implying that it happened at their facility; however, it may be worth looking intoWe value the relationship with *** *** over the years and we would like to continue to do so.I appreciate the opportunity to address *** ***'s concerns and am available to answer any further questions.Sincerely,Rod E***, Dealer Principal Radley Acura
I am in receipt of your letter dated July 11, in reference to *** ** ***, customer of our Radley acura facility in Falls Church.Thank you for calling this matter to my of attentionI will meet with the Appropriate manager to review this situation and get back to you in the near
future.Sincerely,Rod E***, Dealer Principal
I am in receipt of your letter dated January 21, 2017 in reference to [redacted], a customer at our Radley Acura facility in Falls Church.Thank you for calling this matter to my attention. I will meet with the appropriate manager to review this situation and get back to you in the near...
future.Sincerely,Rod E[redacted], Dealer Principal
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. The dealer has contacted me and the repairs have been made by dealer. Per diem in the purchase of the vehicle this issue would not have been complained when an agreement was stated in the beginning.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that cutting a check in the amount of $467.00 is satisfactory.
Regards,
[redacted]
January 6, 2016[redacted], Trade Practice ConsultantRevdex.com1411 K Street N.W., 10th FloorWashington, DC 20004-3404 Re: [redacted], ID# [redacted]Dear [redacted]:We are in receipt of the complaint filed by our customer [redacted] and I have reviewed our...
records and spoken to our team members about his concern.[redacted] purchased a 2008 [redacted] for $16,931.43 plus taxes, tags, registration and fees. The additional $1,568.57 includes the processing fee, DC title tax, business license tax, VA State inspection fee, emission fee, online system filing fee, registration fee, and title fee.I have enclosed a copy of [redacted] buyer's order which enumerates the fees charged, all of which are normal and customary and appropriate.Thanks for bringing this to our attention and I hope this letter answers any questions you may have regarding this matter.Sincerely,Rod E[redacted], Dealer PrincipalRadley Acuraencl.
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because: the company had a lady call me and tell me to send them the title back I informed her I don't have the title. I then received an email and told them the same thing I don't have the title. This is the companies way of not living up to their end of the deal. I paid for the service so they should have done the right thing and sent in the title to DMV with [redacted] as the lien holder but now they are saying I have it and I don't.Their response here will be turned over to [redacted] so that they take them off of their car buying program because this company is not reputable in during business with military personnel.I have attached the email that I sent to them.
Regards,
[redacted]
[redacted] WOODBRIDGE,VIRGINIA [redacted]November 24, 2015[redacted], Trade Practice ConsultantRevdex.com 1411 K Street N.W. 10th Floor Washington, DC 20005-3404Re: [redacted], ID# [redacted]Dear [redacted]:I am in receipt of your letter concerning a...
complaint filed by our customer [redacted]. I have reviewed our records and spoken to the appropriate managers.[redacted] purchased her pre-owned, 2008 [redacted] from our facility on November 3, 20 i5. As part of her purchase her brakes would be replaced.I would like to schedule an appointment to resurface the rotors on [redacted]'s vehicle at her convenience. If this is not acceptable we can have a check cut in the amount of $467,00 for the resurfacing of the rotors.I apologize for the inconvenience and look forward to being of service to her in the future.Sincerely,Rod E[redacted], Dealer Principal Radley Acura LOCATION AND CONTACT INFORMATION FOR RADLEY DEALERSHIPS AND FACILITIESRADLEY ACURA - FALLS CHURCH -###-###-#### - RADLEYACURA.COM FIADLEY CHEVROLET - FREDERICKSBURG - ###-###-#### - RADLEYCHEVROLETCOM RADLEY CADILLAC - FREDERICKSBURG - ###-###-#### - RADLEYCADILLAC.COM KAREN RADLEY ACURA - WOODBRIDGE - ###-###-#### - [redacted]RADLEYACURA.COM [redacted] RADLEY [redacted] - WOODBRIDGE - ###-###-####- [redacted]RADLEYVW.COM RADLEY COLLISION CENTER - STAFFORD - ###-###-#### - RADLEYCOLLISIONCENTER.COM RADLEY COLLISION CENTER - FREDERICKSBURG • ###-###-#### - RADLEYCOLUSIONCENTER.COM