Morrie's Minnetonka Ford

Salesman was great. They had the features of cars we wanted and the pricing was very competitive. Issue is the finance department. Sat for 5 hours, finally got final payment information right before they closed after we had sat 5 hours. We knew what we wanted within a half hour into our visit. Beyond exhausted after sitting 5 hours. We do take accountability for not fully asking questions or understanding what we signed, but they trick you with their warranty programs. They apparently only offer a lifetime warranty which is 15 years (not really lifetime) and unlimited mileage. First off not many people hang onto their vehicles 15 years. I find it hard to believe this is the only warranty option. They kept stating $90 lifetime powertrain. Here we get home and it's $3,500 for the warranty on top of the $90. The $3,500 is a lifetime (15 years unlimited mileage) power train. So why would I need the $90 on top of this one? Also supposed to have a 7 day guarantee you will like the car. Apparently the $90 buys you the 7 day guarantee which was not explained. They jump so fast and already submit your loan the day you buy so then we could not apparently re write the loan paperwork which I also find hard to believe considering you sign to say if anything is wrong on their end on what they write up you will come back and sign to fix it. What would they have done had we decided against the car in the 7 days. Not much is in writing, you do not see warranty pricing up front, and it is not explained well. There is not much they put in wriring about this 7 day guarantee or what all their warranty program entails. In the end we decided against warranty and they took the $3500 off the loan, but it comes off principal and our payment did not go down we will just have about 6 months less of loan payments. We wanted a lower payment, but apparently this will have to do and we will just have to pay the higher payment each month. Like I said options of cars, pricing and salesman all great. Finance department is a joke.

I purchased a 2011 F-150 from Morries Ford on 7/13/2020 the inspection report stated everything was working as it should on the truck. However I found out immediately after getting home that there was an issue with the front drivers side brake. they agreed to look at it for me on 7/14/2020 and found that they had installed the pads incorrectly. they fixed that issue. I also asked them to check the front suspension since I feel a bounce in the front end. they never informed me if they found anything on that complaint. the next day I was under the truck and seen that the strut is leaking very badly. I called the sales manager and asked him about it he said that it was noted that the strut was seeping at inspection but it was ok. nobody ever informed me of that . I told him a leaking strut is never OK. in fact its dangerous not one single mechanic will tell you that a leaking strut is ok. and if it was leaking why did they mark it as good on the inspection when they had the option to check monitor etc. on the inspection. I feel that they just filled out there inspections report without looking at the vehicle. how can you have both the brakes and the suspension marked as good when they both clearly had issues. now I am stuck with a dangerous driving issue and expensive strut replacement with no help from Morries. they need to change their slogan because I am not happy.

Morrie's has a lifetime powertrain warranty I purchased for my vehicle. I have done everything necessary and kept the vehicle service up to date. However they said they will not fix my powershift transmission, because the part that breaks inside the transmission is considered a wearable part. If you want to be technical all parts on an engine and transmission are wearable. They should not be able to advertise a lifetime powertrain warranty let alone sell it to customers.

I tried contacting morries about 4 weeks ago through email and got no response. Then I called them about a used truck. I told the sales guy I'd buy the truck and pick it up the next morning. He told me he would hold the truck and mark it sold. He didn't. He or someone else sold the truck about 4-6 hours later. The salesman called me the next morning and told me of the sale. I was on my way there (120 miles) I cancelled a job to get the truck. So I'm pissed off that they sold the truck after I agreed to buy it 4-6 hours earlier.

Terrible experience over the course of over a dozen visits. Unable to diagnose the issue with both a sunroof and multi contour seat issue. Told me nothing was wrong or they were unable to recreate the issue and pulling out of the lot I experience the issues again. After the 6th visit for the seats I was told by the service mgr that he personally sat in the truck for over an hour and there was no issue. I asked to show them the issue with a service tech and they were reluctant however finally allowed it earlier this year and within 5 mins we experienced the issue. Fast forward to the most recent visit where I am trying to finish the repair for the multi contour seat and get an oil change. Used their online service to request an apt on 9/30 and asked for a call back to ensure they have the parts on hand for the seat. Receives a VM on 10/1. I call this individual back 3 times and leave VMs over 2 weeks with no response. After that I call the dealership on Monday and am told someone will call me tomorrow, Tuesday comes and goes without a call. Wed I receive a call to reschedule my apt because of construction. I say ok but I am hoping to talk to someone about the ongoing issues. The individual looks at my service history and say yep I'm a lead so I can get things done you are going to receive a call. Wed, Thursday go by no call. Friday I call again, ask for a mgr and I am told an alert will be sent and someone will call me back. Fri and & Sat go by with nothing. Monday I call mid day and ask for mgr. I wait on hold for 30mins to speak with Justin the service mgr. He is unsympathetic for my experience, argues with me about how many times I have had to contact them and how the issue was handled, says they have no notes on the service history of my vehicle, says the best he can do is have me come back leave my vehicle so they can diagnose, then schedule again to have it repaired. Justin made not attempt to improve my experience he instead validate all of my concerns to date. So many fails here it blows me away. I would highly recommend not using this dealership for anything. - Update Justin never followed up, wasn't surprised. Called Ford they told me without an open service call there was nothing they could do, I tried to explain why there wasn't a current open service call they still said nothing they could do... so I traded my Ford in for a new GMC and will be done with Ford for awhile!

I purchased a F150 from Morries in 2/19 and bought an extend service plan from them. I traded the car in October on something else and went to Morries to submit a copy of the trade in so my refund could be processed. I was told 4 weeks for the refund. I never got it, I reached out to the dealership and was called by Rick who told me it’s normally 5-6 weeks even though they originally told me it would be 4 weeks.
I reached out again since we are now at 6 weeks with no refund and a different person named Josh Sternau emailed me back claiming it’s the first he ever heard of it and it takes 6 weeks. I wrote back informing him that the timelines have changed 3 times, and we are at 6 week s anyway and I still don’t have my money back and the simple fact this refund is going to be in the thousands should show why I keep asking about it.
He stopped responding after that and I still don’t have the money due back to me from them.

Morries Minnetonka sent me their best price for a Ford Explorer via their price watch service through a price drop notification. I contacted them same day and scheduled a appointment to test drive the car. When they reviewed their offer for the ford with me, they increased the price by $6000. I showed them the email and they told me it was a mistake and they would never sell a car for the price they emailed me. If they did, “they would have no cars on their lot”. They made me feel like I was ridiculous for even believing the price on their email was accurate. It felt like a bait and switch. Be wary of their tactics. Their pricing is not transparent as they indicate.

I have contacted the dealership on NUMEROUS occassions regarding consistent issues that I have had since the beginning of purchasing my vehicle from this location. From incorrect naming listed under my account, that I have asked to be changed numerous times, to contradictive information being delivered to me, especially in regards to servicing. My vehicle is under warranty and has had an issue with the transmission when I purchased it, the issue was fixed promptly in the beginning and I was given a loaner vehicle while It was in service - the issue has occurred again and I was scheduled for service, however, I contact them less than 24 hours before my appointment to ensure my loaner was available since I did not receive a call to set up my loaner vehicle and was then informed I was unable to receive a loaner vehicle since I was under 21. I was given an excuse as to why I was given one in the passed "the employee must have no known your age", however, that employee was the one who sold me the vehicle. They 100% knew my age and the dealership is pure negligent. I have requested to be contact NUMEROUS times over the past month and have yet to receive any attempt in being contacted, I've been told my issue would be given to management, however, weeks go by and I have yet to hear anything. Absolutely disgusted by the service given by this business, I have never dealt with so much incompetency. They recommend I use public transit or fork over hundreds of dollars for transportation arrangements when I'm being told less than 24 hours in advance that I'm unable to get a loaner. They are essentially riding on my warranty and It's almost useless at this point because I have no other way of getting transportation arrangements.

It hurts to have to write this review but I've exhausted all other options.
I bought a vehicle from Morries in the past with less than 30,000 miles on it.
This year we decided to buy a nice new truck. I spent several weeks looking at all the options and when we finally decided to pull the trigger, there ended up only being 1 vehicle in the color we wanted with every option we could get and it was at Morries. Since we had purchased from Nick before I gave him a ring and we got the ball rolling. I even sent a deposit without driving the truck. They began adding some "extra's" that I had asked for and once the 2" lift was on the truck it was clear that the trucks tires and rims were undersized. I pointed this out to shane immediately and was told, no worries, just list them online, sell them and buy new ones, they'll sell instantly. He quoted me just under $3,300 for new wheels. He said we should have no problem getting at least that for our wheels by selling them online, mind you, this was several weeks before we even bought the truck. Here we are 6 weeks later, 4 weeks after buying this wonderful $80,000 truck and we don't have so much as an offer on our tires, other than $1,000 from Morries. It kills me to think I let a a car guy talk me into buying a brand new truck even though it wasn't exactly what we wanted. To be honest, $3,300 for new wheels isn't the issue, it's that both my wife and I were led to believe we wouldn't be spending another $1 to get our wheels swapped out and now we'll be spending $3,300 to get a truck exactly as we wanted without the help of Morries.
And for the record, if you spend $80,000 on a truck and you drive down the road, when the temp drops below 40, and can't hold a conversation because of the ride, there's something fundamentally wrong. 22" rims, low profile tires on a truck in MN is about the worst damn idea Ford has ever come up with.

Again, it just kills me to lose our relationship with Morries but this was really shady.

I brought my Ford C-Max Hybrid to Morrie's Auto Center for scheduled repair appointment on Saturday 10/6/2018. Auto radio was stuck ON and would not react to any navigation keys. Service run a diagnostic and "found the radio to have failed electronically. will need to replace the radio then retest"
I was told that new radio will be ordered next week through Ford Parts Business and my total repair cost, including parts and labor will be up $1,200
depending on the price of a new radio. I will be called back on Monday with the details.
Later that day my friend came over to our house, reset the radio through car's fuses box and it works OK ever since. I notified Morrie's place about the situation, canceled the order for a new radio and repair and asked to be reimbursed $90 for their diagnostics. I was called back on Monday. My request was denied by manager Don *** ((***) on the base that "hard reset" wont fix the problem for an extended period of time. At this time I do not care how long the radio will function in the future. It works well as ever. The bottom line is that the problem is completely resolved for a handshake instead of for $90 plus $1,200 charge that I was facing.

I purchased a 2013 Ford Explorer from Morries on July 31, 2012. At time of purchase the car came with a limited lifetime power train (engine & transmission) warranty. We maintained the vehicle in accordance to the warranty guidelines. In November 2017, our mechanic found an engine leak. He said it was common for our vehicle and that all his customers have had it covered by warranty. He said take it to your dealer. We did take the car to the dealer at that time. Morries advised us they had a change of ownership and no longer had a record of our warranty. They would not honor it without paperwork. I scanned in the contract and copies of the maintenance history. This was sent to morries 5 times via email to Tony the service manager. Despite continued calls and emails we received no response from Morries. On June 21st, 2018, I physically brought in all the paperwork. Justin Olsen scanned it in but said it was not his decision if the warranty would be honored. We would not have purchased this vehicle from them if the warranty was not offered and the lack of response of the seriousness of this issue is disappointing. We are determining at this point whether to file a claim with the district court against Morries since they are violating the terms of their contract.

I purchased a vehicle and paid cash from Morrie’s on August 2, 2017 and have yet to receive a title for the vehicle (four months later). I have contacted the dealership on multiple occasions and they continue to inform me that they do not have the title.

I recently purchased a truck from Morries and have not had a good experience by any means. I was promised over and over that the truck was in great mechanical shape since it was owned by ‘the service manager’. After driving it home over 1000 miles away, with it vibrating and at one point hoping down the road, I was able to take it to a repair shop locally. They found the truck to be unsafe and not road worthy with a repair bill of $3600 just for the front end parts of the truck. There are plenty of other issues adding up to another $700 as part of the ‘great maintenance’ they promised. They also did not offer me their BuyHappy program to allow for exchanges and repairs win thin their time frame. I purchased the truck in MN and drove it back to CO and barely made it home.

Since then I have spoke to multiple sales managers and my salesman, finally receiving a $600 offer to fix the truck based on Chinese knockoff parts and they are unwilling to live up to their promise. I have also worked with Morries to provide everything they asked for, multiple estimates on the parts and labor to make the truck right as well as detail pictures of the issues as well.

I am seeking fair and reasonable compensation directly to my repair shop to fix the truck to the condition it was promised multiple times to me and my father. If Morries does not coorperate, I will hire an attorney and take them to arbitration.