Morphy Auctions

Morphy Auctions has been working with this customer regarding the items in question Those items, a total of 91, not 100+, were sent to an auction company with which Morphy Auctions previously had a relationship for auctioning lower value items that Morphy did not include in its own auctions The reason this customer believes they were lost is that the items, which Morphy sent to the other auction company, became part of “lots” of items sold together The other auction company did not account well for the items they placed in lots Morphy attempted, from photographs, to identify the items in question Many of which we were able to identify we were not able to identify We believe that all items were sold in lots at the other auction company She has received full payment for the items that did sell at auction at Morphy’s as well as the items that did sell at auction at the other company The only reason that Morphy's sends items to the other auction company is that our experts determine that their value was not significant enough to warrant the extensive marketing and related costs that Morphy provides The other auction company was more directly equipped to handle volume/low value items Morphy has subsequently decided not to use this other auction company due to their failure to document these items We agreed with this customer to pay the $per item as that was the high end estimate for the items as they were evaluated by our experts and thus sent to the other auction company At no time did we appraise any item for $100-$per item as noted in the complaint We do not provide appraisals; it is not a part of our business We auction items at market prices providing only an estimate – which is not a guarantee Prior to submission of this complaint Morphy Auctions offered to review the items line by line with the customerThe customer indicated that she had other information which Morphy did not have related to the value of the items We were open to review that information and requested that we undertake that activity prior to her submission of any complaints Apparently, she has decided not to pursue that positive activity The offer still exists for this review We have communicated consistently using the best information available to us with this customer over the past few months We have packaged and have available for this customer several items that remain at Morphy’s that will not go to auction or to the other company We clearly understand her concerns and we apologize for the confusion caused by the accounting of the other company We have made our best attempt to provide an accurate value for the items in question / [redacted] Style Definitions */

We contacted with Morphys to sell a large number of toysThey dishonest and rip people off! Do not use them, they are crooks!

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: MORPHY AUCTIONS is wrong about my bid not being the winnerThey state that the hosting internet web site may have taken my bid, but the auctioneer determined that it was not the high bidThey state that there are phone bids, auction bids and live bids and someone else overrode my bidTheir statement is incorrectI have an email directly from Morphy Auctions saying I WON the bid!I have an email from Morphy Auctions sent during the auction and a few minutes after my bid and the email states THAT I HAD THE WINNING BID..so no one on the internet or in house could have out bid my bid! If they did it was after the hammer went downI know what they say in their fine print -HOWEVER I had the winning bidThey sent me an email stating that I WON it ,and the hosting site said I WON itThere were no other bids when the hammer fell-I HAD THE HIGH BIDI have an email stating this from THEM! Where is the winning bidders proof that they won and how much did they payAnd how could they have known they won when the Morphy website shows that I won and the hosting Live Auctions website shows that I WON! I watched it live, there were no more bids at the hammer and I won.! Their excuse is FALSEIf someone bid more it would have showed before the hammerThe high bid that I placed of was bid before the hammer, the live auction showed my bid and said I was the high bid, then there was a going going...last call and no ONE ELSE BID! I am not a neophyte to auction sites, so they are not going to be able explain away this mistake or lieWhichever it is t is WRONG! Regards, [redacted]

"Caveat emptor"...means buyer beware. "Caveat venditor"...means seller beware. In dealing with Morphy Auctions the saying must be "Caveat omnis"...everyone beware! My experience is such as both a buyer and consigner that I cannot recommend anyone to deal with them. I personally found Morphy Auctions to be dishonest about virtually every part of their process. If you are a consigner...good luck getting they monies that their own consignment statements say they owe you. If you are a buyer...good luck receiving an item in the condition they describe in their catalogs. "Caveat omnis"...beware...beware...everyone.

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me if I receive the check for $75.00, which was promised to me in the past, but which I did not receive then.
Regards,
*** ***

This email is follow up with you regarding the Morphy Auction complaint I filed on August 8, 2015.I apologize but at my age I am not computer literate and this took longer than expected.I wanted to let you know that Morphy Auction did lose more than the items they listed in their responseThey lost more than items, and we have documentationThese lists were provided to Morphy Auction and they were not able to explain where the missing items are.We were originally told that all items that were valued at $or less would be sent to another auction companySome of the items in the boxes were sent out because they fit that criteriaThey have no list of what they sent outHowever, now they only want to offer twenty dollars each for the missing items.This does not make sense, and they have refused to communicate with us because this complaint was filedWe gave them the opportunity to work this out face to face, but they cancelled the meeting due to the complaint being filed.The only response to us was to take the $per itemThey also demanded to find out what other actions we have taken against them and our legal strategy for the future.We are asking for your help in resolving this matter, as we feel we have been targeted because we have shown their mishandling of itemsPlease feel free to contact me, if there is further explanation needed.Thank you,*** ***

Thank you for the opportunity to respond to this complaint. On February 1, the customer entered our gallery under the assumption that he had won a firearm in our auction. After speaking to two employees at our front desk, he was told that he did not win the firearm. Both of
the employees explained to him the terms of our auctions and why he was not the winning bidder. The reason for this is detailed below. Upon hearing this, the customer became very upset. He threatened to run bids up in future auctions and not pay for them. He also attempted to draw an audience from the other customers in our gallery. After some time had passed and he was disrupting the flow of our business, our Customer Service Manager did ask him to leave before she had to call the policeAfter an internal investigation of all parties involved, Morphy Auctions has determined that the customer did not win the lot. We do use multiple online bidding platforms during our auctions. In addition, we have phone bidders and in-person attendees. Any customer who chooses to bid via the internet must agree to our terms and conditions. While the operator of the platform may have accepted the bid, the auctioneer had closed the lot. Therefore, the internet bidder lost the lot and the in-person bidder was deemed the winner by the auctioneer. Our terms and conditions clearly state that the auctioneer will determine the highest bidder. The terms also clearly state that if there is a tie bid between the internet bidding venues and the floor, the floor bid takes precedence.We apologize that the customer did not have a clear understanding of the auction process and that he was disappointed when he learned that he was not the winning bidder. However, we oblige by the guidelines as dictated in our Terms and Conditions. As customer satisfaction is a priority to our company, Dan M*** made a significant, personal and good faith effort to satisfy the customer. He spoke to the customer on the phone where he offered to find him another firearm and was willing to offer him the piece at a discounted rate. This offer was declined by the customer

Morphy Auctions has discussed this issue with the customer regarding
the item in questionThe terms of our auctions are very clear:
Our experts make every effort to accurately describe all items offered in our
sales, however all items for sale are “as is,” and it is the
bidder’s
responsibility (present or absentee bidders) to determine the exact condition
of each itemDan Morphy Auctions (DMA) will not be held responsible for
typographical errorsNeither we nor the consignor, make any guarantees, warranties,
or representation expressed, or
implied, in regard to the property or
the correctness of the catalog or other description of the authenticity of
authorship, physical condition, size, quality, rarity, importance, provenance,
exhibition, literature or historic
relevance of the property or otherwiseNo statement anywhere whether oral or
written, shall be deemed such a guarantee, warranty or representationProspective
bidders should inspect the property before bidding to determine its condition,
size and whether or not it has been restoredThe consignor and we make no
representation or warranty as to whether the purchaser acquires any
reproduction rights in the propertyReturns will not be accepted under any
circumstancesAll items will be available for preview one (1) month prior to
the auction.
All
items are sold for display purposeIf electrical, mechanical, or other working
parts are inoperable, even if working at the time of sale, we are not liable
due to the inherent nature of the age of these antiques and items

Morphy Auctions has discussed this issue with the customer regarding
the item in questionThe terms of our auctions are very clear:
Our experts make every effort to accurately describe all items offered in our
sales, however all items for sale
are “as is,” and it is the bidder’s
responsibility (present or absentee bidders) to determine the exact condition
of each itemDan Morphy Auctions (DMA) will not be held responsible for
typographical errorsNeither we nor the consignor, make any guarantees, warranties,
or representation expressed, or
implied, in regard to the property or
the correctness of the catalog or other description of the authenticity of
authorship, physical condition, size, quality, rarity, importance, provenance,
exhibition, literature or historic
relevance of the property or otherwiseNo statement anywhere whether oral or
written, shall be deemed such a guarantee, warranty or representationProspective
bidders should inspect the property before bidding to determine its condition,
size and whether or not it has been restoredThe consignor and we make no
representation or warranty as to whether the purchaser acquires any
reproduction rights in the propertyReturns will not be accepted under any
circumstancesAll items will be available for preview one (1) month prior to
the auction.
All
items are sold for display purposeIf electrical, mechanical, or other working
parts are inoperable, even if working at the time of sale, we are not liable
due to the inherent nature of the age of these antiques and items

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because: MORPHY AUCTIONS is wrong about my bid not being the winner. They state that the hosting internet web site may have taken my bid, but the auctioneer determined that it was not the high bid. They state that there are phone bids, auction bids and live bids and someone else overrode my bid. Their statement is incorrect. I have an email directly from Morphy Auctions saying I WON the bid!I have an email from Morphy Auctions sent during the auction and a few minutes after my bid and the email states THAT I HAD THE WINNING BID..so no one on the internet or in house could have out bid my 100 bid! If they did it was after the hammer went down. I know what they say in their fine print -HOWEVER I had the winning bid. They sent me an email stating that I WON it ,and the hosting site said I WON it. There were no other bids when the hammer fell-I HAD THE HIGH BID. I have an email stating this from THEM! Where is the winning bidders proof that they won and how much did they pay. And how could they have known they won when the Morphy website shows that I won and the hosting Live Auctions website shows that I WON! I watched it live, there were no more bids at the hammer and I won.! Their excuse is FALSE. If someone bid more it would have showed before the hammer. The high bid that I placed of 100 was bid before the hammer, the live auction showed my bid and said I was the high bid, then there was a going  ... going...last call and no ONE ELSE BID! I am not a neophyte to auction sites, so they are not going to be able explain away this mistake or lie. Whichever it is t is WRONG! 
Regards,
[redacted]

Morphy Auctions has been working with this
customer regarding the items in question.
Those items, a total of 91, not 100+, were sent to an auction company with which
Morphy Auctions previously had a relationship for auctioning lower value items that
Morphy did not include
in its own auctions.
The reason this customer believes they were lost is that the items, which
Morphy sent to the other auction company, became part of "lots" of items sold
together. The other auction company did
not account well for the items they placed in lots.
Morphy attempted, from photographs, to identify the items in
question. Many of which we were able to
identify. we were not able to
identify. We believe that all items
were sold in lots at the other auction company.
She has received full payment for the items that did sell at auction at Morphy's
as well as the items that did sell at auction at the other company.
The only reason that Morphy's sends items to the other auction company is that
our experts determine that their value was not significant enough to warrant
the extensive marketing and related costs that Morphy provides. The other auction company was more directly
equipped to handle volume/low value items.
Morphy has subsequently decided not to use this other auction company
due to their failure to document these items.
We agreed with this customer to pay the $per item as that was the high end
estimate for the items as they were evaluated by our experts and thus sent
to the other auction company. At no time
did we appraise any item for $100-$per item as noted in the complaint. We do not provide appraisals; it is not a
part of our business. We auction items
at market prices providing only an estimate – which is not a guarantee
Prior to submission of this complaint Morphy Auctions offered to review the
items line by line with the customerThe customer indicated that she had other
information which Morphy did not have related to the value of the items. We were open to review that information and requested
that we undertake that activity prior to her submission of any complaints. Apparently, she has decided not to pursue
that positive activity. The offer still exists for this review.
We have communicated consistently using the best information available to us
with this customer over the past few months.
We have packaged and have available for this customer several items that
remain at Morphy's that will not go to auction or to the other company We clearly understand her concerns and we
apologize for the confusion caused by the accounting of the other company. We have made our best attempt to provide an
accurate value for the items in question.

We will mail the customer a check for $75 in order to resolve this dispute.  Thank you.

Thank you for the opportunity to respond to this complaint.  After an internal investigation on the matter, Morphy Auctions has determined that the customer did not win the lot in question.  We do use multiple online bidding platforms during our auctions.  In addition, we have phone...

bidders and in-person attendees.  Any customer who chooses to bid via the internet must agree to our terms and conditions.  While the operator of the platform may have accepted the bid, the auctioneer had closed the lot.  Therefore, the internet bidder lost the lot and another bidder was deemed the winner by the auctioneer.  Our terms and conditions clearly state that the auctioneer will determine the highest bidder.   We apologize that the customer did not have a clear understanding of the auction process and was disappointed when she learned that she was not the winning bidder.  However, we oblige by the guidelines as dictated in our Terms and Conditions.  As customer satisfaction is a priority to our company, our Customer Service Manager made a significant, personal and good faith effort to satisfy the customer.       Linda *. B[redacted]Customer Service Mgr. & Automotive Div. Admin[redacted] | Denver, PA [redacted]Open seven days a week 9:00 AM to 4:00 PM Tel. ###-###-#### | Fax ###-###-####Direct.###-###-####[redacted]
[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because: MORPHY AUCTIONS is wrong about my bid not being the winner. They state that the hosting internet web site may have taken my bid, but the auctioneer determined that it was not the high bid. They state that there are phone bids, auction bids and live bids and someone else overrode my bid. Their statement is incorrect. I have an email directly from Morphy Auctions saying I WON the bid!
I have an email from Morphy Auctions sent during the auction and a few minutes after my bid and the email states THAT I HAD THE WINNING BID..so no one on the internet or in house could have out bid my 100 bid! If they did it was after the hammer went down.
 I know what they say in their fine print -HOWEVER I had the winning bid. They sent me an email stating that I WON it ,and the hosting site said I WON it. There were no other bids when the hammer fell-I HAD THE HIGH BID. I have an email stating this from THEM! 
Where is the winning bidders proof that they won and how much did they pay. And how could they have known they won when the Morphy website shows that I won and the hosting Live Auctions website shows that I WON!
 I watched it live, there were no more bids at the hammer and I won.! Their excuse is FALSE. If someone bid more it would have showed before the hammer. The high bid that I placed of 100 was bid before the hammer, the live auction showed my bid and said I was the high bid, then there was a going  ... going...last call and no ONE ELSE BID! I am not a neophyte to auction sites, so they are not going to be able explain away this mistake or lie. Whichever it is t is WRONG! 
Regards,
[redacted]

We contacted with Morphys to sell a large number of toys. They dishonest and rip people off! Do not use them, they are crooks!