Morningstar Of Buda

Hello, I ( [redacted] - [redacted] ) was here the very first time she came in and paid her rent on October 28,for her November rent payment (which was still at the $95), she threw her card at me and complained that she was not notified about the saleI explained to her that we had received her welcome letter (a letter informing the customer that Morningstar Mini Storage was purchasing Blue Llama) back due to us not having a good address for herShe updated her address with us at that time; however she could not tell me what it wasI had to look up her PO Box address on [redacted] with her, which is still the wrong addressOn November 8, a rental rate increase letter was sent to her via mail to the address that she and I looked up previouslyThis letter explained to her that her rent would go from $to $per monthOn November 24, the letter was returned due to Insufficient Address and was unable to be forward with USPSI will be more than happy to credit her account $for the difference that she paid for her December rental paymentHowever, her current rent of $will remain her rental ratePlease let me know if there is anything else that I need to doThanks and have a great day [redacted] , [redacted] Morningstar of Buda [redacted] Office: ###-###-#### [redacted]

Hello,   I ([redacted]-[redacted]) was here the very first time she came in and paid her rent on October...

28,2014 for her November 2014 rent payment (which was still at the $95), she threw her card at me and complained that she was not notified about the sale. I explained to her that we had received her welcome letter (a letter informing the customer that Morningstar Mini Storage was purchasing Blue Llama) back due to us not having a good address for her. She updated her address with us at that time; however she could not tell me what it was. I had to look up her PO Box address on [redacted] with her, which is still the wrong address. On November 8, 2014 a rental rate increase letter was sent to her via mail to the address that she and I looked up previously. This letter explained to her that her rent would go from $95 to $105 per month. On November 24, 2014 the letter was returned due to Insufficient Address and was unable to be forward with USPS. I will be more than happy to credit her account $10 for the difference that she paid for her December 2014 rental payment. However, her current rent of $105 will remain her rental rate. Please let me know if there is anything else that I need to do. Thanks and have a great day.   [redacted], [redacted] Morningstar of Buda [redacted] Office: ###-###-#### [redacted]