More Than Cigars Ltd

Then I ask for replacement of the original purchaseIt is still in the bagNo refund- REPLACEMENT to obtain what was thought to be purchased

March 23, Dear Valued customer: Please accept my sincere apologies for the way this transaction was handled by employees of More Than CigarsThey mistakenly sold you the wrong carton of cigarettes, and then later would not refund or exchange for the right brand and sizeIt is our company policy to treat co-workers and customers with respect under all circumstances Alberta gaming has legislated that once tobacco products leaves the retail store, exchanges and refunds are not legal As such, the staff were following company policyThis is not an excuse for disrespect, and again please accept my sincere apologies We value your business We would like to rectify this mistake by offering to exchange your carton including the missing pack that you may have opened Sincerely, More Than Cigars Ayaz C [redacted]

Then I ask for replacement of the original purchase. It is still in the bag. No refund- REPLACEMENT  to obtain what was thought to be purchased.

March 23, 2017   Dear Valued customer:   Please accept my sincere apologies for the way this transaction was handled by...

employees of More Than Cigars. They mistakenly sold you the wrong carton of cigarettes, and then later would not refund or exchange for the right brand and size. It is our company policy to treat co-workers and customers with respect under all circumstances.   Alberta gaming has legislated that once tobacco products leaves the retail store, exchanges and refunds are not legal.  As such, the staff were following company policy. This is not an excuse for disrespect, and again please accept my sincere apologies.  We value your business.   We would like to rectify this mistake by offering to exchange your carton including the missing pack that you may have opened.   Sincerely, More Than Cigars Ayaz C[redacted]