Mor Furniture For Less

Review: To the

My name is [redacted]; to this day it had been over four months since I’ve try getting the difference of $354.33 on a purchase exchange with Mor furniture in the city of [redacted]

On June 23, 2014 I purchased a sofa recliner, four months latter the chairs back broke, while still under warranty I notify Mor furniture of the damage they scheduled a tech to come 9 days latter and see if it could be repaired or to be replaced, tech reported that it could not be fixed and told me that I would be contacted from Mor furniture after waiting for about a weak with no contact, I called Mor and spoke to one of the person in accounting, she said yes that it will be replaced.

On December 6, 2014 I went to Mor furniture to choose I replacement for my love sofa, I was told that they no longer carried that model and could choose any other however I would have to pay the difference if any. Since my experience at the $700 to $800 was of poor quality, my wife and I looked for something else, unfortunate the only peace of furniture we liked was one that cost $1823.87 On that day Mor furniture had a no interest for 0ne year SALE since my wife wanted to build up her credit we mention it to our sales man [redacted] he told us that we could not apply the refund to our new purchase because it would be only my wife [redacted] on the New no interest account, however my refund would be credited back to my [redacted] and should see the credit back in, “no more than two weeks”, we agreed and proceeded with the purchase. Three weeks latter it was delivered. As the delivery persons were getting ready to leave, I notice the Sofa had three of the cushions damaged to which I pointed out to the delivery people, the one in charge, told me that since it was off the truck and received I would have to make other arrangements with Mor furniture, he had me talk to his office and some lady on the other line, assured me that she would take care of it and would have anDesired Settlement: Mor Furniture to stop playing around and give me the refund of the $354.33

Business

Response:

Review: On July 6, 2014 we purchased a bedroom set from Mor Furniture in [redacted]; it consisted of a mirror, chest of drawers, dresser, and 2 nightstands. The furniture was delivered approximately 3 weeks later. Upon delivery, we found 2 of the pieces were substandard/defective and refused delivery of those pieces. Replacement pieces were delivered later that day.

Approximately 1 month ago, we moved the nightstands away from the wall to perform cleaning of the baseboards and noticed what appears to be a 3" knife cut on the back of one of the nightstands. This was not noticed when delivered nor did the delivery personnel mention it. We went to the showroom the next day and spoke with our salesman, who stated that he would contact the customer service group who would address the problem since it was still under warranty.

Later that day, we received a call from [redacted] who asked that we send her pictures of the damage. Pictures were sent by email that afternoon. When we did not hear back, we sent another email and there was still no response. I then called and was finally able to reach [redacted] who said that the replacement part (cardboard back panel) was ordered from the manufacturer and that we would be contacted when it arrived at the warehouse.

One week later we received a call from someone else who stated that they would not be able to help us, but we could bring the furniture into their warehouse to have it inspected. I informed her that I was not going to do that and that I wanted satisfaction. After a great deal of worthless verbiage from the representative, I hung up.

We have purchased approximately $10,000 in furniture from Mor, but I will not spend another dime there. The quality of what they sell is inferior, the customer service rivals that of [redacted] and I will certainly inform people of our experience with Mor. Once Mor receives your money they could care less about customer service -- which is evidently a foreign concept at the company.Desired Settlement: Replace the defective back panel on the nightstand.

Business

Response:

Review: Purchased a large sectional and recliner on December 18, 2014. We were told by our sales man that there was a 56 day lead time, BUT, he told us we would probably have the furniture sooner. Then, the store had a sale, and we went in to adjust our price. We were told it would be adjusted immediately. It took 3 weeks and at least 10 calls into the store and corporate to get our sale adjusted and a refund to our account.

The service coming from the people working from this company was horrible. Managers couldn't talk to me because they were busy and so on. Finally we got our refund 3 weeks later. We were told we would have our furniture on Jan 12, 2015. Then it changed to Jan 20, 2015, then Jan 22, 2015, then Feb 2, 2015, then Feb 12, 2015. I finally get another call today telling me we will have a partial delivery – only a part of our SECTIONAL couch will arrive SOON, and the rest at the end of the month – Feb 28, 2015.

The 56 day lead time should have been Feb 12, 2015. Even if we give it a few more days – (like I was told on the phone by our sales guy who told me I was WRONG)… it would still be LONGER than the lead time. This kind of service is horrible. I certainly don’t like to have to BEG for a refund, and wonder why my furniture isn't coming on time?

Review: we purchased a few items from Mor and when they arrived we noticed the cushions were not full of stuffing. So we requested new stuffing or a replacement of cushions. Customer service said the would work on this. In the beginning communication was open and constant. They sent a service guy out after about 8 months who confirmed the cushions were in fact defective and needed more stuffing. We are now 2 yrs after initial complaint without any progress...the cushions are still without proper stuffing.Desired Settlement: just want the cushions to have the proper filling/stuffing.

Business

Response:

Review: The bed set I purchased had many issues...first the set does not match.the footboard is for a different bed. The headboard is scratched dented..they colored the defects in with marker..The headboard was not wrapped.which is why it came in the condition it did. Also the bed us the wrong size .Desired Settlement: I have filed dispute charges with my bank..mor said I am stuck with the product and u cannot return..All I want is mor to pick up the bed set for NO charge and refund my money and to never here from them again.

Business

Response:

June 20, 2014

Revdex.com

4747 Viewridge Room 200

San Diego, CA. 92123-4889

RE: Case# [redacted]

Dear [redacted]

First, I would like to apologize for any inconvenience [redacted] may have been caused. It is always our goal to ensure that our valued customers have a positive experience with us.

We were unable to resolve this matter to the satisfaction of [redacted]. We had to pick up the product and refund the full purchase amount.

Once again, I would like to apologize for any inconvenience in this matter. If you have any further questions, please do not hesitate to contact me at [redacted]

Sincerely,

Customer Service Manager

Mor Furniture for Less

Review: I visited this establishment to shop for furniture. On Feb 14,2014 We found a sofa and love seat to and decided to purchase these items through store credit. The representative checked their inventory and provided a date for a full delivery of items according to their system, which was for February 28th. The representative reassured that we will have all our items that day because that's what the "system" said. However, when we came to pick up our items, my items had to be partially delivered due to "warehouse discrepancies"( missing legs on sofa.) I had to take pictures to prove the incorrect parts & email. Took a long time to speak to one person about this matter. I was transfred numerous times.

Now I am realizing the entire sofa and love seat is the in the WRONG COLOR. I ordered GREY not BROWN. So the following week I waited for the correct sofa and love seat to arrive only to wait for nothing. They came to deliver me the same set. ANOTHER MISTAKE! At this point I'm upset! I have emailed and called numerous times only to get the run around. One Representative told me Id have my furniture one week & the other could not confirm that. On March 21 2014 I was informed by their customer service center that there needed to be another partial delivery due to items "not in stock" , confirmation issues, and "warehouse discrepancies." Again, I was infuriated with their business tactics and customer service. We were given a date in February when our final items will be available, yet I received a call today--March 25--that our final items will not be available AT ALL. This is by far the worst establishment I have ever done business with. It seems the salesman fabricate dates to complete a sale with false reassurances that all delivered goods will be available on a specific date according to their system, which is all false.Desired Settlement: I would like a letter of apology. Permanent record of Mor Furniture's deceptive practice so that other consumers will not make the same mistake I did and a refund to the [redacted] account I open just for them. Being a business, I can't fathom giving this type of customer service to anyone.

Review: last march 23, we purchased sectional sofa, cocktail table, sofa table and a dining set at mor furniture in murrieta branch. Before I signed the purchase agreement, I asked the salesperson when is the expected delivery date, she said it will take about 2 weeks to get these things delivered and I said that's fine.. I then received a text message last april 5th asking me to confirm delivery on april 7th, and so I did confirm...unfortunately, I received a voice message on the evening of april 6th stating that the dining set will not be delivered until May 28th.....came april 7th, they only delivered sectional sofa and the cocktail table,,,,,I was told that the sofa table will probably be delivered on last week of april..

If I only knew that it will take more than two months to get our dining set and it will take about 6 weeks to get the sofa table, we would have not bought these... the furnitures we bought are all matching!!! Now we are stuck with only the sofa and cocktail table,,,without a dining set and sofa table...called customer service and all he can say is go to showroom and pick another dining set..the problem is that the dining set we purchased is the only one that perfectly matches our sofa and the rest of the tables we bought...and to make things worst, as soon as I received the delivery text message last april 5th, we got very excited and moved our old funitures in storage and gave our old dining set away.Desired Settlement: Do something to get the other furnitures delivered asap! we need a dining set ASAP!!!

Business

Response:

May 15, 2014

Revdex.com

4747 Viewridge, Suite 200

San Diego, CA 92123

Case ID# [redacted]

Customer Name: [redacted]

Dear [redacted]

First, I would like to apologize for any inconvenience we may have caused [redacted] It is always our goal to ensure that our valued customers have a positive experience with us.

I spoke to [redacted] on 5-1-14. Although the guest was upset about the delays in receiving his furniture and the lack of communication with Mor Furniture, I apologized and assured him that Mor sincerely regrets the way he was treated. [redacted] agreed to a $200.00 credit back to his finance account as fair compensation and agreed that this will resolve his complaint against Mor Furniture.

Once again, I would like to apologize for any inconvenience we may have caused [redacted] If you have any further questions, please do not hesitate to contact me at 858-547-1616 ext. [redacted]

Sincerely,

Customer Service Manager

Mor Furniture for Less

Review: We noted defective items right away. After calling, someone was sent out. He looked at all 3 defective items and said not to worry about it.

A few days later someone came out to look at the couch only. He did not adress the other items and said I had to call andschedule a separate sservice call for the other items. We called and complained. The 800 number would not transfer us to the local store. They said to take a picture of it and send it in. We said no, you come out and fix it. Today someone came out to look at the matress and the bunk bed. They did nothing. They said they will send someone out to fix this. I have taken the bed apart 3 times now and I am fed up with the horrible service with Mor.Desired Settlement: I want the defective items replaced and my bill adusted for having this go on for a month

Business

Response:

January 27, 2014

Revdex.com

Re: [redacted]

Dear [redacted],

First, I would like to apologize for any inconvenience we may have caused [redacted]. It is always our goal to ensure that our valued customers have a positive experience with us.

We have resolved the issue with the bunk bed and are currently waiting for [redacted] to reselect different mattresses. He has indicated that this will resolve the matter.

Again, I apologize for any inconvenience we may have caused. If I can be of further assistance, please feel free to contact me directly at [redacted].

Sincerely,

[redacted] Manager

Mor Furniture For Less

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution would be satisfactory to me. I have been in contact with Mor, and I am picking out new matrasses today.

Regards,

Review: I purchased a sectional from Mor Furniture in [redacted] in June 30 2013. The day after the delivery I sat on the sectional for the first time-I reclined on the end chair and the recliner would not return to the upright position. I called Mor to inform them of the problem-Mor sent a repairman to my home 7 days later. The repairmen noted on his repair work sheet:

"All pieces in new condition-sku# 960 not closing due to mech problems. Cust not happy w/quality wants his money back. Furn never been used."

The repairmen returned to my home 10 minutes after departing and said to me " They told me that if you want your money back-I'd have to take pictures." He did take pictures.

Mor refuses to give me a refund, rather they have attempted to strong arm me into a store credit. I am not interested in a store credit, I want a total refund due to the fact that Mor delivered a defective product.

[redacted] USAF,RET

[redacted], USAF Civilian ServiceDesired Settlement: Mor has refused a total refund and has attempted to strong arm us into a store credit. The defective product is still in my home.

Business

Response:

July 25, 2013

Revdex.com

<st1:street w:st="on"><st1:address w:st="on">5050 Murphy Canyon Rd. #110

<st1:place w:st="on"><st1:city w:st="on">San Diego, <st1:state w:st="on">CA

<st1:postalcode w:st="on">92123-4889

Ref: [redacted]

Case: [redacted]

Dear [redacted],

First, I would like to

apologize for any inconvenience we may have caused [redacted]. It is always our goal to ensure that our

valued customers have a positive experience with us.

[redacted] has been

dealing with our xxxxxxxxxx Center. She has been approved for a refund for the

sofa set and the product is scheduled to be picked up on July 26, 2013.

Once again, I would like to

apologize for any inconvenience we may have caused [redacted]. If you have

any further questions, please do not hesitate to contact me at [redacted].

Sincerely,

Service Manager

Mor Furniture for Less

Review: I purchased a new bed set on July/2015 for $3442.65. I was sold a tempur pedic mattress that was a return from a previous customer. I begin to noticed that I had bites on me. I as trying to figuring what was going on. I washed my sheets and blankets, and cleaned the room but the problem still persist. I called my pest control specialist to come and spray the bedroom but problem still persisted. One day I found a little bug by mattress. I did some research on this bug and it was a bed bug. I called MOR furniture and they were very rude and did not want to do anything and even hung up on me 2 times. The customer service specialist said they couldn't do anything because it has been 3 months. During 3 months, I have this new bedroom set, I was trying to figure out what was the problem. I have never had these bugs before in my house. I want to bring this to your attention regarding Mor Furniture business practices.Desired Settlement: A bedroom set matching the price that I pay for.

Business

Response:

December

11, 2015

RevDex.com

4747

Viewridge, Suite 200

San Diego,

CA 92123

Case ID#

Customer

Name: [redacted]

Dear [redacted]

First, I would like to apologize for any inconvenience we may have caused

[redacted]. It is always our goal to

ensure that our valued customers have a positive experience with us.

Mor Furniture will exchange both the mattress top and adjustable

foundation. [redacted] finds this to be

a satisfactory resolution.

Once again, I would like to apologize for any inconvenience we may have

caused [redacted]. If you have any further questions, please do not hesitate to

contact me at [redacted]

Sincerely,

Mor Furniture Customer Service

Review: We purchased a leather sectional from MOR Furniture, which had a one year warranty. After about 6 months we noticed that the leather finish was starting to peel. We went back to the store and let them know this. They sent out a repair person to verify our claims to make sure that we were taking care of the furniture properly. They agreed to replace it, however with only the 3 months remaining on the original one year warranty even though it was again new furniture. So we decided to get a different leather sectional hoping we would have better luck. Well, no such luck, at about 6 months the sectional's leather finish began pealing once again. So now it is "out of warranty" and we have a leather sectional that is barely a year old and it looks awful. We contacted them regarding this issue and they said "there was nothing they can do".Desired Settlement: I am disgusted with MOR's inability to stand behind their product. I would rather have my money back then continue to deal with this company and it's poor customer service and inferior product.

Business

Response:

August 13, 2013

Revdex.com

Attn: [redacted]

RE: Case #[redacted]

Dear [redacted],

First, I would like to

apologize for any inconvenience we may have caused [redacted]. It is always our goal to ensure that our

valued customers have a positive experience with us.

After receiving your letter

we contacted [redacted] and arranged for a technician to go out to his home. The

appointment is scheduled for August 19.

After the service we will arrange for a product exchange. [redacted] stated that he is satisfied and

feels this will resolve the matter.

Again, we apologize for any

inconvenience [redacted] may have been caused.

Sincerely,

[redacted]

Distribution Manager

Review: I purchased $2,799 worth of furniture from this location. The floor model represented a quality that was not apparent on the furniture that was delivered to me. The dresser has uneven drawers, broken drawers that are dislocating from the roller bar on the interior of the drawer and the furniture demonstrated signs of distress on the dresser, the chest and two nightstands.Desired Settlement: I want a full refund since the furniture that was delivered was not in the order that the floor model was in.

Business

Response:

September 23, 2015

RevDex.com

4747

Viewridge, Suite 200

San

Diego, CA 92123

Case

ID# [redacted]

Customer

Name: [redacted]

Dear

First,

I would like to apologize for any inconvenience we may have caused [redacted]. It is always our goal to ensure that our

valued customers have a positive experience with us.

In

the case of [redacted], Mor Furniture is going to allow [redacted] to return

the items in question and credit her towards something else that she will be

more satisfied with.

Once

again, I would like to apologize for any inconvenience we may have caused [redacted]. If you have any further questions, please do not hesitate to contact

me at [redacted]

Sincerely,

Mor

Furniture Customer Service

Review: I purchased multiple items from Mor Furniture at this store on July 28, 2015.

They could not deliver an End Table per my invoice and therefore I cancelled the item from my purchase and requested a refund for the amount paid for that piece which is $185.18. This item is not part of any arrangement nor does it come with any other piece of furniture that I have purchased at Mor Furniture.

After about a month of holding my funds they say they are only refunding me $29.

I tried to resolve this issue by calling their customer service and did speak with their customer service and they could not help me. They asked me to talked to the sales person ([redacted] I spoke with the sales person, Byron Morales who sold me the furniture, and he confirmed that there was an error in the order and he will fix it and will refund my $185.18 per my invoice.

After 2 weeks of not hearing anything from them I called their customer service and spoke with them again about this issue, but they still tried to refund me only $29.Desired Settlement: Refund my $185.18 I paid for this piece of furniture that was never delivered.

Business

Response:

August 31, 2015

RevDex.com

4747

Viewridge, Suite 200

San

Diego, CA 92123

Case

ID# [redacted]

Customer

Name: [redacted]

Dear

First,

we would like to apologize for any inconvenience we may have caused [redacted]. It is always our goal to

ensure that our valued customers have a positive experience with us.

Mor

Furniture has determined [redacted] is indeed owed $185.18. A refund has been proceesed for this amount

and will be credited to his [redacted] within 5-7 business days. [redacted] is aware and is satisfied.

Once

again, I would like to apologize for any inconvenience we may have caused [redacted]. If you have any further questions or concerns, please do not

hesitate to contact me at [redacted]

Sincerely,

Mor

Furniture Customer Service

Review: We bought a brand new sectional couch from Mor Furniture in 2010. We were renting a house at the time and about a year after buying the couch we noticed that the feet of the couch had bleed brown/red marks onto the carpet. When we contacted Mor Furniture they said they wouldn't do anything about it, that they can't guarantee there furniture won't stain people's carpet. We just recently bought a house and moved out of the rental and they are charging us to replace the carpet (the only stains on the carpet are from the couch, no other stains in the house). I am furious that we spent money on a new couch and this happened and now we are going to have to pay to replace the carpet because neither Mor Furniture nor the manufacturer will take responsibility for the faulty product. They would not even send someone out to look at the carpet. We love everything about our couch except that the feet bleed and we would have purchased more furniture from them for our new house if they would have taken care of the issue from the beginning and been ethical about the situation. All they keep telling us is that it is our fault, that somehow we had some sort of chemical on our carpet that caused this, which makes no sense at all because we had been living in the rental house for a couple months before we purchased the couch. The carpets were clean and dry before the couch was ever on the carpet. We also have a friend that purchased a couch with the same issue, she now has stains on her carpet too. It seems absolutely ridiculous to me that they can just say "oh well sorry" and do nothing about it.

Product_Or_Service: Verona Martini Sectional couch

Order_Number: [redacted]

Account_Number: [redacted]Desired Settlement: DesiredSettlementID: Other (requires explanation)

I would like Mor Furniture to pay for the replacement carpet at the house we rented. I can give the name of the property management and the gentlemen in charge of the property and he can verify that this staining is the only reason we are being charged for the carpet. I would also like them to replace the feet so we do not get stains on our new carpet a our new house.

Business

Response:

July 24, 2013

Revdex.com

RE: [redacted] Case #[redacted]

Dear Ms. [redacted],

First, I sympathize with

Mrs. [redacted]. Her husband called us some

time ago about this matter. It is always our goal to ensure that our valued

customers have a positive experience with us.

After receiving your letter

I called Mrs. [redacted]. Unfortunately, we

are unable to assist with this matter. This situation is not covered under the

warranty and there is nothing we can do to resolve the issue.

Again, we sympathize with

Mrs. [redacted]’s concerns.

Sincerely,

Distribution Manager

Portland Warehouse

Review: The bed we bought is braking down and hurt's our back's and leg's to sleep on itDesired Settlement: full refund

Business

Response:

April 18, 2013

Revdex.com

Attn: [redacted]

5050 Murphy Canyon,

Ste.110

San Diego, CA 92123

RE: [redacted]<st1:city w:st="on"><st1:place w:st="on">

Dear [redacted]r,

First, I would like to

apologize for any inconvenience we may have caused [redacted]. It is always our goal to ensure that our

valued customers have a positive experience with us.

After receiving your letter

we contacted the mattress representative and have arranged for an

exchange. [redacted] is satisfied and

has indicated that he feels the matter has been resolved.

Again, we apologize for any

inconvenience [redacted] may have been caused.

Sincerely,

Distribution Manager

Review: I,m writing this complaint in regard of recently purchasing furniture from Mor. we received are furniture Saturday February 14 2015. on upon arrival I realized that the dresser was damage on the top, and also the knob was missing a piece. I called to report the damage and they said the would come the next day to replace it for a new dresser, so they did, finally delivery around 11pm the next night when delivery time was from 4pm to 8pm, and the dresser they bought was damage also so they left the old dresser here and did not take it, saying they could not. so at this point I called customer service again and they gave me the run around for 2 days saying they will call me, and the never recieved a phone call. I finally talk to someone today and I told them at this point can you just refund my money they said they can not do that, I am very frustrated with there customer service and I will never do business again with this company until they make some serious changes in how they treat there customers.

Product_Or_Service: hollywood loft dresserDesired Settlement: Desired Settlement: Refund

The price we paid for the dresser.

Business

Response:

Review: On 07 DEC 2013, I visited this establishment to shop for furniture. We found several items that my family liked and decided to purchase these items through store credit. The representative checked his inventory and provided a date for a full delivery of items according to his system, which was 31 DEC 2013.

The representative reassured that we will have all our items that day because that's what the "system" said. However, when 31 DEC 2013 came, my items had to be partially delivered due to "warehouse discrepancies" and items "out of stock." We explained and expressed our dissatisfaction with their sales tactics as we were promised all of our items on 31 DEC 2013. The customer service representative was unapologetic and stated "this is all the information I know, so take the partial delivery or wait a later date for a full delivery."

At this point, my family and I were very upset and had removed our old furniture to make space for our new furniture. Partial items were delivered on 31 DEC 2013 and we were promised our full delivery on 07 JAN 2014; the delivery never occurred because they claimed I did not "confirm the delivery", yet they never contacted me.

On 12 JAN 2014, I was informed by their customer service center that there needed to be another partial delivery due to items "not in stock" , confirmation issues, and "warehouse discrepancies." Again, I was infuriated with their business tactics and customer service. We were given a date in February when our final items will be available, yet I received a call today--25 JAN 2014--that our final items will not be available until March 31st, 2014. This is by far the worst establishment I have ever done business with. It seems the salesman fabricate dates to complete a sale with false reassurances that all delivered goods will be available on a specific date according to their system, which is all false. My mother, also a customer, experienced the same issues with the store and also filed a complaint with the store manager, who did little to nothing about the issue.Desired Settlement: This business should revise their business model in any efforts to keep customers and make sales as they "guarantee."

Business

Response:

February 21, 2014

Revdex.com

Re: [redacted]

Dear [redacted]

First, we would

like to apologize for any inconvenience we may have cause [redacted]. It is always our goal to ensure that our

valued customers have a positive experience with us.

We are making

arrangement to have our warehouse pick up the product and refund the account

$400.

Once

again we would like to apologize for any inconvenience we may have caused [redacted]. If I can be of further assistance please do

not hesitate to contact me,

Sincerely,

[redacted]

Distribution

Manager

Mor Furniture – [redacted] Warehouse

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. Furthermore, there were never any arrangements made to pick up anything from my location. The managers from their corporate center and the store manager where the furniture was purchased collectively made an agreement to "credit" the account in the amount of $400 for "inconvenience" of delivered goods. We are still currently waiting on our final items, which will not be delivered until April, 2014. Should these items not be delivered as expected, another complaint will be filed.

Regards,

Review: On February 26th, 2012 we purchased a 10 piece bedroom set. The drawers smelled like fish after about a week and a service appointment was made with Customer Service. The individual that came out told us to put the drawers outside to air out, use febreeze or some other odor eliminator. We aired the drawers out, used febreeze, baking powder, dryer sheets, pledge and other miscellaneous odor elininating items. I then went on a military deployment and a few months later my wife called the company and the technician said to air it our. I came back from the deployment to come back to the drawers smelling like fish again. I called back in March or April to have another service technician check the items out again and he recommended we use Mohawk Wash Wax Spray which he gave us about a 1/3 of a can; this item eliminated the odor for about 24 hours and the fish smell came back. Today we went into the showroom located in [redacted] and talked to one of the managers about the situation who gave us right back to our salesman to try to handle the situation. The salesman stated that we should call customer service again because something isn't right. I called Customer Service and requested a manager and after about a 10 minute wait a male named[redacted] answered and immediately refused to serve me because he was looking at an order that was from May 2011 and said we were WAAAY outside of the warranty period and I told him that was the wrong product but he didn't want to listen and continued to talk over me. I told him that I was the customer and he needed to let me talk which he did but insisted he could not assist. He didn't listen to anything I told him. I told him when I bought it and he said no it was May 2011. I told him that I went on a military deployment and he could care less. I am very upset how this call turned me into an outraged customer. We love the "look" of the bedroom set but can't put up with the smell. We have to store all of our clothes outside of the dresser, UNSAT!!!Desired Settlement: We understand that the bedroom set is discontinued and that the service received was probably due to this reason. Nothing they could do! The easiest way to "assist" the customer is to mask the odor and hope they just give up and bare with the item. We paid over $2,500 for this bedroom set and would like the drawers to be cleaned so that they are no longer filled of this strong odor of fish.Document Number: [redacted] Cr: [redacted] Order Date: 26-FEB-2012

Business

Response:

June 18, 2013

Revdex.com

4747 Viewridge Suite 200

<st1:place w:st="on"><st1:city w:st="on">San Diego, <st1:state w:st="on">CA <st1:postalcode w:st="on">92123

Re: [redacted] – Case [redacted]

Dear [redacted],

First, I would like to apologize for any inconvenience we may have caused [redacted]. It is always our goal to ensure that our valued customers have a positive experience with us.

After receiving your letter we contacted [redacted] in regards to the odor on an item of their bedroom set. We are currently scheduling a service call for us to bring the item to our shop and attempt to remove the odor. It is my understanding that [redacted] feels the matter has been resolved.

Once again, I would like to apologize for any inconvenience we may have caused [redacted]. If I can be of further assistance, please do not hesitate to contact me at [redacted] Ext. [redacted].

Sincerely,

Distribution Manager

Mor Furniture – [redacted] Warehouse

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID[redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I just wanted to give an update on this situation. The company picked up the dresser and chest to try and figure out the odor. If the odor can be remedied, the company is supposed to pick up the entertainment center for odor remedy as well. If the furniture can be corrected then I will be satisfied but until then, I'm not.

Regards,

Business

Response:

July 17, 2013

Revdex.com of <st1:place w:st="on"><st1:city w:st="on">San Diego

4747 Viewridge <st1:address w:st="on"><st1:street w:st="on">Suite 200

<st1:city w:st="on"><st1:place w:st="on">San Diego, CA 92123

Re: [redacted] – Case [redacted] Rejection

Dear [redacted],

Again, I would like to apologize for the inconvenience we have caused [redacted].

In order to resolve this issue, we offered [redacted] reselection on his product which he accepted.

Once again, I apologize for this inconvenience. If I can be of further assistance, please feel free to contact me directly at[redacted] ext [redacted].

Sincerely,

[redacted] Distribution Manager

Mor Furniture For Less

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

xxxxxxx xxxxx

Review: Ordered a bedroom set. Night stand arrived without a wood plug. Documented on delivery sheet and asked to be called. No calls. Called [redacted] on 4-2-13,spoke with [redacted]. [redacted] said I would get a call back. No return Call. Called sales person two times and left messages. No return call from [redacted]. On 4-10-13 called [redacted],spoke with [redacted],was told I would get call from parts manager. No return call. On 4-13-13 [redacted] called to make sure I had been contacted from parts manager. I informed him no. On 4-14-13, I faxed two pictures of night stand leg. One had plug, the other did not. Parts department claimed the night stand did not come with any plugs on legs. So I faxed the pictures. Finally, was told plugs would take six weeks to receive. Third week of May I received call from Mor Furniture. Manufacture did not have plugs. I informed Mor rep I wanted a replacement. I was told I would get a call back. On 6-10-13, I still had not received a call back. I called [redacted]5 on 6-10-13. [redacted] answered call. I informed him of what was going on. It has been eight weeks. I asked if I had to go in the store and make a big deal and file complaint with Revdex.com. [redacted] apologized. I was transferred to department supervisor. I was told I would receive a new night stand. They would not pull out plug from another night stand, for fear of breaking leg. I asked why it took all this time and run around to make the decision? I asked why they had irresponsible people working for them? I also told him the only person of help was [redacted]. Supervisor claims he will look into contact log and speak to all the people who did not follow through (don't believe it). I was asked if night stand had any damage to it (scratches or dent), because they would not be able to get credit from manufacturer. I file this complaint so more people are aware of the incompetence of Mor Furniture For Less Company. Also, to have back up should I need it.Desired Settlement: Replacement of night stand.With all the complaints filed against company, Mor Furniture should pay a fine for each one.It seems to me they only do the right thing when threaten.

The furniture delivery service for Mor Furniture for Less knocked a large hole in the wall, scratched the hallway wall & tore the leather on the headboard being delivered. After contacting Mor regarding the damage, was told to contact their delivery service regarding damages. Phone calls are not returned. Have complained to Mor corporate offices - was told I would hear from someone in 24 hours (have heard from no one). This has been going on for three months. Am having the damages repaired and will be filing a claim through the court.