Mooreshots Direct

Hello, I spoke with *** (the account name is under ***) We processed the refund at their request on October 14, I called him asking the Revdex.com dispute be closed We did as they asked the day they asked with no dispute Customer said they withdrew their Revdex.com
complaint? Thank you,Lanna D***GREEN MANGO

The terms of the Service Agreement have now been explained atleast four times over thephone, one time via email, on [redacted], on [redacted], on [redacted], not to mention the copy of theService Agreement she was given and has been sent again and now Revdex.com .The second service is not free.The second service...

starts the first regular service (please seeline 4 on the Important Things to know as well as the the boxes in the top right hand of theService Agreement where the X's are marked for months of service). Also seeing any activityafter the Initial Treatment is expected ( See line 3 on the Important Things to Know). This is whywe come back the following month to start the first Bimonthly Treatment.We sent [redacted] the callrecordings from when she signed up where TWO representatives clearly stated we will be outfor the Initial treatment and then will return the following month to start the first $72 BiMonthlyTreatments. Kayla, the office manager, in good faith refunded her payment due to any confusionshe may have had if the tech did make it seem as the second service was free as she claims.BUT it was never to be a free service.However, she refuses to believe her service agreement,the call recordings and the office manager and is choosing to only believe what the tech mayhave told her at the home. Her concern of the tech telling her that was previously discussed withthe office manager (Kayla) and Kayla still refunded her payment for that second service. Shethen claims she was to be scheduled on 9/27, which is the day she called in to tell us we noshowed her and threatened to close the account. She wasn't due on that day as well as noreminders were sent to her as the account logs every time a reminder is sent. ( See line 2 onthe Important Things to Know). So there was no, no call no show that happened for her thirdtreatment. After trying to explain this she had threatened twice that they didn't want to continueservices with us. She was extremely rude and demanded to speak to an owner. They do nottake customer calls as they are the owners.. You dont call [redacted], [redacted], [redacted], whatever provideryou use and get an owner. That is why there are managers in place. We have sent 3 differentforms of clear evidence that she AGREED to the terms and conditions PRIOR to Green Mangolaying an ounce of product at the home. This has now gotten to the point of harassment from[redacted] and [redacted] as they proceed to go to every form of social media, [redacted], [redacted], [redacted]and now Revdex.com to dispute the same thing so we as a business have no other way to make theterms and conditions any more clear.The owners will not be contacting the customer and there is no job to finish. The owners havebeen made very aware of all social media posts, emails, phone calls, and service agreements.After reviewing, Green Mango has decided to close their account as there is nothing more wecan do for them. The terms and conditions are very clear and there was nothing the OfficeManager stated that was different from the sales call, scheduling call and what is on her serviceagreement ( which are all done prior to any treatments being rendered at a home).The onlypayment that was made was $50 for the Initial Treatment as Green Mango had previouslyrefunded her first BiMonthly Treatment( the second service) of $72 in July. If Revdex.com would like a screenshot of the conversations via email, [redacted], [redacted] or [redacted] wewould be more than happy to provide them. Also, if accessible take a look at her [redacted] reviews,more than half are negative reviews and she calls a specific person out in each post with theuse of vulgar language.

I would like written confirmation that this unscrupulous company Green Mango Pest Control will cease making any attempts to contact me in any way as I have been harassed for several months now - Again I never agreed to any length of service with them, I never signed any contract nor was I given any quote or contract in writing at the time the service began in 2014. I notified Green Mango Pest Control in writing of the service cancellation. so I had no further obligation to respond, since there was no valid signed service contract in force.

We did service on September 6th which we can provide service record for. We are in the process of getting new phones along with experiencing a high call volume due to the season. However, we do give the option to leave a voicemail that we return every day before the end of the day. We also spoke to...

Benny yesterday before this review was posted and even got him set up for another free reservice for the 22nd and pre-built his future stops. Green Mango has done everything we can for him and will continue to. There are many different reasons as to why he could still  be seeing activity but we will do everything we can to help.

Hello, In looking into her account further; we took her good faith verbal agreement that she would complete her service agreement.  We made several attempts to get her service agreement signed and was unsuccessful.  We will close her account with no fees.  Too bad she couldn't...

call us back after all the attempts we made to get in touch with her to discuss her account and let us know. Thank you,GREEN MANGO PEST CONTROL

Hello, [redacted] paid $206.50 to us. We already waived his $69 follow up fee and have also refunded $150.00 to him. We offered to come out and service again at no charge as we already serviced 3 times without a fee. Any pest control company will tell you that treating for German Roaches takes...

time, which is why we offer a warranty and will continue to come out and service until the issue is resolved. [redacted] refused to let us out to service and contacted another company. Within this company he did not sign up for a German Roach Specialty treatment he signed up for a One Year Contract for General Pest Control. He paid this company $150 for the initial treatment that treated for Scorpions and the owner included a german roach spray since they signed up for a one year contract. In good faith we refunded him the $150 that he spent to have another company back out. We have no proof that the roaches were still at the home as he would not allow us to inspect. He has now made false accusations regarding my position as stated in his post, has posted this publicly on google, blasted the first and last name of an employee without authorization, has let us know that he is on welfare and just needs him money back. Not to mention his reviews posted on other companies are very similar to ours as this seems to be a trend to get his money back. Aside from all of that we have done everything we can to help him.

I have attached the email thread. What I referred to as a waste of time was the consistent need to keep bringing other reviews into his situation. I asked several times for the service receipt from [redacted] so I could move forward the with reimbursement he was requesting. However, he continued to delay that and wanted to point out old reviews from 2015 and only one person had a similar situation however that customer never even signed up for a german roach treatment nor did he want to pay for it so that was not on Green Mango. We have been trying everything to help [redacted] but he undermines my authority within the company and was not wanting to let us do anything but refund his money which in the end we did. I am running a successful business and if I just immediately handed out refunds when requested without investigating the situation I would not be in the position I am in. I needed to have our tech manager out to inspect the home to make sure he in fact did still have an issue. However, [redacted] would not allow our manager to inspect so I then requested the receipt from [redacted] to show they treated for German Roaches which after much difficulty I finally received and immediately after refunded with no questions asked when we still have no evidence that he actually has german roaches. However, we never want someone to be dissatisfied so in good faith we refund his money and prior we had already waived his follow up fee in the amount of $69. I am not sure what more Green Mango can do for him.

Hello,When a customer calls in to inquire about pest control we go over what is covered for general pest services (scorpions, crickets, black widows, spiders, ants, earwigs, cockroaches, silverfish, springtails) and we also let them know that is doesn't include our specialty services (bees, bed...

bugs, german roaches, rodents, gophers).  We also explain that you will see an increase in activity after the first initial flush-out of the home so we do come back approx. 30 days later to start the premium bi-monthly service.  This is done to break up any nesting cycle that might be at the home as well as take care of any increased activity also at the home.  I have included the notes on the account showing what the technician noted he found at the home.  When she did mention the roaches to us it was only after we called to collect payment on the account (which she still hasn't paid).  We notified her 48 hours prior to service and didn't receive a phone call to not service the home or a call stating what activity she was seeing at the home.  If there is a specialty service on an account we email the customer a checklist on how to prepare for the service (they must empty everything out of the kitchen) and we also suggest leaving it that was until we come back 2 weeks later for a follow-up visit (also has a charge to it).  We also only send a specialty technician to the home and they use specialty product to treat.  I have also attached the signed 8 point contract showing that if she were to cancel there would be a cancelation fee on the account of $149.  The german roach specialty service was quoted to her at $199 with a $69 follow-up fee.  We are very up front with our customers - we go over everything with them on the phone & the technician goes over everything with them on the welcome process.  We offered to have a technician come out and inspect - she said no.  We offered a payment plan for the specialty service - she said not.  She just said she would be taking this to all social media avenues to express her dis-satisfaction.  She already posted on facebook.  Please let me know if you need anything else.Thank you,[redacted]GREEN MANGO PEST CONTROL

This company is full of deceit. Green mango had 7 opportunities to come inspect and service my house. That's 7 times after the initial treatment. After I was advised that in the isolated area of the house that it would take one, maybe two treatments total. The technician, who had great people skills, even admitted that he did not know why there were so many after he sprayed the first three (3) times, only to find out that he was not treating the house correctly. When Jacob Bowser, the technician manager came to my house,  he inspected and offered to spray the house again. Never once did the company take ownership or accountability until I escalated the issue. I have countless emails from Kayla, where she is condescending and out right disrespectful even going as far as to say that my efforts were a "waste of time" I contacted another company who treated the house correctly. This is confirmed by the amount of dead German roaches after one treatment when there were none after 7 treatments from green mango.

Green Mango Pest Control Is Just that, a Pest Control Company. We Help Control the Pest Population by having Services performed Every other month or Every Three months, Depending on State. Green Mango Also Covers All Pest Control Provided in Service Agreement.  If ever Services are needed in...

between Months they are done so At no cost to the customer. When early termination is needed, It is stated that a Cancellation Fee will be applied to Cancel Agreements early. Green Mango Has included documents signed by the customer, showing that they understood the Service Agreement and the Terms. If anything else is needed please feel free to contact the office. More than happy to Assist and help

This statement is false. I called Green Mango back after 1 attempt from them. We arranged for another service out to our house.  There may be a gaurantee, but this means they will continually come out to your house to try to resolve the problem.  I would prefer the scorpions Crickets and spiders just be gone. So my husband has started spraying himself.  We understand now that the mice were not a covered pest under our plan  we have also taken care of these ourselves.  To to resolve this complaint I would like to be released from our contract without penalty.  I am not happy with the outcome of our services and do not want to continue paying for such services

Our records indicate that a refund was issued on 7/21 to her for the misunderstanding. All new customers are informed that their first initial treatment will be charged in order to hold their time block for their first treatment. She cancelled her treatment the day after scheduling and paying. We...

did offer her a refund to her account. Thank you.

I am not satisfied with the response. I was not the one who signed the contract, nor was I home at either visit. This was NOT explained to me. There was no discussion during our initial conversation of the difference between cockroaches and german roaches. I told them I had roaches, they said they can take care of those. It wasn't resolved, then they decided it was a different kind of roach which costs more money and a specialty service. I didn't sign the contract, I don't agree to these terms. This isn't the service I needed.  I did call after 1 week and you refused to come back out. Absolutely refused. You didn't ask further questions to investigate - just standard spiel about increased activity. I never agreed to pay for service that does not fix the problem. Instead of being accountable for:  1) not asking the right questions during my initial contact  2) the technician not doing enough research on site  3) lack of interest in my concerns when I called back a week laterYour technician snuck out to the house without being home (a text before certainly doesn't indicate that he was going to show up on property without me present, furthermore, you've gotten other complaints that your tech claims to treat areas behind lock and key.) Had you made sure I was home, I would have discussed this matter directly with your technician. I refuse to pay for services that were not rendered. You did NOT eradicate the pests I called about, you did not uphold your part of the contractual agreement. I want the contract negated and to remove all charges from my account and the phone calls to stop.

Customer told us all issues were handled - told us they were taking down review.  Called them to discuss with them again to see if there was anything else we could do for them. Thank you,[redacted]GREEN MANGO

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
This is an untrue statement.  Yes I was reimbursed but also the owner called me twice to totally harrass me about filing the complaint. I finally had to block his number.What they did was booked my appointment and they didn't have any times available for 2 weeks out.  They did take my debit card but told me that I could pay any way I wanted when they showed up.  In the mean time I happened to meet a coworkers best friend who did pest control. So  I called Green Mango to cancel my appointment. They were very angry with me and told me that they wouldn't price match.  However on the day I cancelled they charged my debit card for service that I cancelled and never received. It took me 4 days and many angry phone calls to get my money back. And then once they gave me my money back the owner called me 2 times and berated me, called me poor and wanted to make it up to me? I don't think telling someone they are poor is a way to make it up to you.  The owner of this company is totally unethical.  And he should not be harrassing people whom he screwed over.   yes I got my money back. But Green Mango's attempts at fixing this by lying to the Revdex.com is wrong.  Also the owner Told me he doesn't Care about the Revdex.com as the Revdex.com is just a money making company like his.  For the record, I have not paid any money or been asked for money to file the complaint with the Revdex.com.  
Regards,
[redacted]

Our records indicate we left two voicemails 9/23 at which time the voicemail box was not set up as to why we called twice. We then spoke to [redacted] 9/25 and got her scheduled for 9/27. Again, we waived the two week follow up of the $69 and the warranty is still good for 60 days from the initial visit. This is the phone number we have on file for her [redacted]. We still do not feel a refund is necessary due to the services being rendered as well as we didn't charge for the follow up service due to the tech not being trained (which is where we made the mistake).

Again the original call was for scorpions. Green Mango consistently showed up at my property during times I was at work and I requested service to be after 4pm. Yet they continued to come before 4pm and I always had to call them to come back to service the inside and backyard. I have requested many times to have the owner call me. That never happened. They nevet came out to spray for tickd and I suspect they sprayed tick larva inside my home. I wouldn't trust this company or what they spray into homes. Again I never found a tick in my home prior to their service and since I started spaying my own home - no scorpions no ticks! I wouldnt recommend this company for services! I always had a note saying that they had sprayed  - they continued to show up at times that I was at work and never actually came afyer 4pm unless I called them to come back out! That would be the reason for all the notes! The person who referred me said they do that all the time! She was with me during the initial call when I called about having them spay for thr scorpions. So I do have a witness of the call. Again I will not ever have this company back to my home - will not recommend their servive and would recommend they refund the entire amount I've paid.

This is for a specialty service. The initial service was performed on 9/9. After this service we do make the customer aware that there could be an increase in activity and that we have to return in approximately two weeks to service again which we discount from $199 to $69 because we know the first...

treatment will not kill all of the activity. We were scheduled to come out 9/23 at that point we did notify the customer that we had to work on A. getting a different tech out because the tech who went out was not 100% trained on the service or B. reschedule to a different day. This was around 9:15-9:30am of the first notification. It does take time to try to switch technicians routes or to try and get a technician who is trained to come in on their day off to pick up the service. After the representative tried everything she could to get it picked up same day unfortunately we did have to reschedule the service which the customer was notified 2 hours after the first contact around 11 am. Due to this being an unforeseen circumstance on our end we did waive the two week follow up fee in the amount of $69 because we had to reschedule. The 60 day warranty is still in effective since we are only two days past the exact two week mark. Contacting another pest control company is not necessary because we are still within the proper time window to be able to perform the services.

We were behind on services due to an error with our software system. However,we offered to come out and perform this service for free since it was our fault. We also honored to close the account without a cancellation fee since again it was our fault. We will not be refunding previous performed...

services. The contract requires the customer to fulfill 7 total treatments every other month if they break contract for any reason within the first year they are held responsible for paying the cancellation fee. We, did break that contract by pushing them past due for service so we did not expect them to pay that cancellation fee. We tried to help resolve the issue and make it right for them prior to closing the account and they just wanted to cancel. At that point we honored that without penalty. Green Mango is not required to pay them back for all the services that were previously performed.

Hello, There is nothing more to say - we have submitted a copy of their service agreement along with the 8 point contract we have the customer sign when we go over everything with them.  If they are not going to pay then there isn't anything to do about it.  We have everything signed & everything was gone over with them on our end. We also have detailed notes on their account.  Please let me know if there is anything else you need. Thank you,[redacted]GREEN MANGO PEST CONTROL