Moore Heating Air Conditioning & Refrigeration

Good afternoon ***, We went to ***’s home on Wednesday 11/23/after coordinating with [redacted] on 11/22/ Our service manager and install manager went out on site and spoke with *** There had been a miscommunication with our service tech on site and our service manager over the phone, regarding a damaged filter The customer was correct and the filter was damaged when our tech removed it from the filter box to inspect Our service manager replaced the damaged filter and performed the maintenance at no charge as a courteous to [redacted] on 11/23/ She is scheduled to have more equipment installed and was satisfied with the outcome to our understanding on 11/23/ We spoke with our installation department and they said that [redacted] had been very cordial and pleasant to work with Both our service manager and install manager felt that [redacted] was correct and the technician could have handled and explained the situation better We believe she was a satisfied customer after our visit on 11/23/ Dodi M [redacted] Dodi M [redacted] Team Member since Main Line [redacted] Fax 907-222- Direct Line 907-350- ***@mooreheating.com