Moore Chrysler Dodge Jeep Ram

To whom it may concern, [redacted] and [redacted] , Purchased a low mile used Dodge Journey This is a vehicle that they picked out with the salesperson We go through many hours of training with our sales people to ensure that they allow the customer to make a selection that fits their needs and their budget We here at cowboy strive to keep a good relationship with the customer at the time of the sale and after the sale, however there are some guidelines that we follow that allow us to make sure the customer is satisfied and knows what they are purchasing All our customers have to sign several pages saying that they agree to the price and the vehicle, they also have to agree to the financing terms and conditions if they are not paying cash, which the [redacted] ’s did They also sign papers stating they understand what they are purchasing, and that they have looked at the vehicle after the paperwork is signed, and agree that this is what they want, and agree to the condition before they drive it off the lot They also sign papers stating that at the time of sale there is nothing Cowboy owes them or anything else that cowboy needs to take care of This is called the We owe and this was also signed by the [redacted] ’s I am sorry that they feel they were not taken care of properly but there are a lot of customers who say they are "looking" and purchase a vehicleWe here at Cowboy feel that we would not be servicing our customers in the proper way if we walked away from every customer that said they were” just looking” for a vehicle It is our job to help the customers make a proper selection and once they have, ask them to please purchase that vehicle from us Sincerely [redacted]

To whom it may concern:I was not aware that Mr [redacted] had this issue The salesperson that sold him is no longer hereUnfortunately it fell through the crakes I called him and set up the work and he is coming in to get it handled He is satisfied at this time [redacted] MGR

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 10214428, and find that this resolution is satisfactory to me I would have responded earlier but I could not find the link to reply*** called the very next day and apologizedHe went above and beyond to make the situation rightNot only did he have the car delivered to the house with the paperwork he showed up to oversee the deal personally Sincerely, [redacted]

Complaint: I am rejecting this response because: I started this process on 6/18/The dtae of that request was 6/18/This was the day my credit union re-financed the vehicle The Cowboy Dodge financing took weeks to send a payoff letter (NOT MY FAULT) When I got all the runaround I called the Insurance companies on 8/5/and they had not even began the paperwork for my refund NONE OF THEM!!! I sent the paperwork myself and got the ball rolling It was a huge hassle to still get my money and finally when I drove and got it they treated me like I had the plague The manager fails to mention the $that they owed me for over charging on the contract That shouldn't take 6-weeks This is a money scam that they pull on every one I have my money now but they can bet I won't be back I can't believe they will continue to lie It's ok the word will get outThank you for your time Just wanted to set the record straight Sincerely, *** [redacted]

I have forwarded this complaint to Cowboy Chrysler Dodge Jeep as that is where she purchased her vehicle, not form Cowboy Chevrolet Buick GMC Cadillac. Any future communications that you need to send pertaining to this complaint will need to be e-mailed to ***@cowboyauto.com. Thank you,***... [redacted] Cowboy Chevrolet Buick GMC Cadillac

To whom it may concern:
Mrs*** is correct we should have taken the etch out of the deal and signed them at the adjusted priceI called Mrs*** as soon as I could and let her know we would take the etch out, and I apologized for the trouble she hadI also gave her an additional
discount to try to make up for the problem she hadWe delivered the vehicle and the paperwork to her so they would not be out any more timeI also personally went to the ***s house when we delivered the paperwork and the car, to make sure there were no more questions or problemsThey signed the paperwork and are happy with the car and satisfied with the correction to my knowledgeI also gave them my cell phone number to call if they have any other issues
*** ***
Manager Cowboy cjd

This customer contacted me about this issue by letter stating the same things as in this complaint. I called Mrs*** and apologized for any inconvenience she may have had and offered to fix any of the problems or give her a full refund. She said since the car was for her daughter
that she would ask her and call me back if we were willing to that. She called me the next day and said her daughter wanted a refund if possible. I refunded their money in full and let them know we would continue to look for a car that was better suited for them. She thanked me and that is all I've heard to this point.Thank You*** ***

To whom it may concern:
On the morning of Friday, October 3, 2014, the controller/office manager, *** ***, contacted Mrs*** *** to explain what transpired that led to a late payoff of her trade. Per our procedures, we should have paid off her trade on August 27,
2014. However, unfortunately, that very week, we had a key employee quit...the same employee who normally paid off trades. Anyway, due to being suddenly short-handed (which we still are weeks later) and trying to train other personnel to handle the tasks vacated by that resignation, Mrs***'s trade payoff had been overlooked. Per our records, she contacted our Finance Manager, *** ***, on September 24, to make us aware that her trade had still not been paid off yet. Mr*** informed one of the accounting office staff, *** ***, who promptly cut a check to send to Toyota Motor Credit. Sadly, as far as we can tell, it was not relayed to Mrs*** that the check needed to be overnighted, so the check was sent regular mail. Per a call to Toyota Motor Credit on 10/3/14, the check was received and applied to Mrs***'s account on 10/2/14...apparently after she had called them to check on the status earlier that morning. The TMCC rep told Mrs*** that Mrs*** would have to call them, however, in order to discuss her credit report. When Mrs*** explained this to Mrs***, Mrs*** requested that we attempt to call TMCC again to push the issue a little more in order to clear up any negative marks against her credit. So, Mrs*** called TMCC back to request management and was intercepted by a customer service rep, Latasha, ID #B555P5T. Latasha put Mrs*** on hold several times to see what they could do to clear up Mrs***'s credit. Again, Mrs*** was told that management had been contacted, but due to privacy laws, they could not make any changes to Mrs***'s credit without her personally calling in the request. They did, however, tell us that they notated Mrs***'s account to state that it was the dealership's fault that her account was past due. But, TMCC insists that Mrs*** needs to call them back to simply request that they remove the negative mark from her credit. Mrs*** called Mrs*** back again to explain that to her and to apologize again on behalf of the dealership, and she seemed to be content with those results
Sincerely,
*** ***
Vice President
Cowboy Motor Co LC
dba Cowboy Chrysler Dodge Jeep Ram

Mr*** was told, as all our customers are told, that the refund would take to weeks. this allows our administrative office to process our paperwork to the proper insurance and warranty companies. The insurance and warranty companies have to have time to
process all of their paperwork and send all of this back to us. Mr*** requested the cancelations June 18th of and the refund check was cut to him on August the 5th. This was at the seven week mark which is what Mr*** was told. I am sorry we didn't process this for him as quickly as he would have liked, but it was in the time frame he was told. Sincerely*** ***

Mrs ***,We are in the process of handling this issue right now. We have a Department of motor vehicles report that shows that the vehicle in question was titled to only Mr***. This is how we transfer titles with all transactions per month. We did nothing
wrong. At the time of sale the finance manager showed you the DMV and you were told at that time the title in question was just in Mr***’s name. You seemed satisfied at the time. At this time we do not have any issues and we hope that you and your husband enjoy your vehicle.Sincerely,*** *** Mgr

Complaint: 10651901
I am rejecting this response because:
Sincerely,
[redacted] At no point did I seem satisfied with it! In fact, I specifically told the finance manager that I believed myself to be on the title. And I was, and still am. Y'all can NOT get a legal title on my vehicle! It is against the law! Therefore, you nor anyone you have sold my vehicle to can legally own my vehicle. As far as enjoying 'our' new vehicle, I'm fixing to put some advertisement on it.. Cowboys does not beat any price in texas. You people are the most dishonest, unethical people I've ever done business with. I don't expect the Revdex.com will do much in response to resolving the issue, but I'm hoping more people come forward to file complaints against you with the federal trade commission. Y'all need to be investigated for your illegal practices.

We recently received a complaint letter regarding a pre-owned vehicle purchased by [redacted]. In her complaint she claims that there was a problem with a CD player 3 days after she purchased the pre-owned vehicle as well as some recall issues. In addition, Mrs. [redacted] claims she returned to Cowboy to have all these issues addressed. Our records never indicate any problems with a stereo nor is there a repair order with a complaint about a stereo.  After a comprehensive review we have found no evidence of her vehicle ever being involved in an accident prior to her purchase on either the CarFax or Autocheck the two leading reports that investigate histories on vehicles.  The only accident they report is the one she was just involved in. Cowboy Dodge did the normal 21-point inspection on this vehicle before it was delivered to Mrs. [redacted] and it passed without issues. Cowboy Dodge has copies of the Autocheck and all repairs performed to the said vehicle.   Sincerely, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10214428, and find that this resolution is satisfactory to me.
I would have responded earlier but I could not find the link to reply. [redacted] called the very next day and apologized. He went above and beyond to make the situation right. Not only did he have the car delivered to the house with the paperwork he showed up to oversee the deal personally. 
 
Sincerely,
[redacted]

I have forwarded this complaint to Cowboy Chrysler Dodge Jeep as that is where she purchased her vehicle, not form Cowboy Chevrolet Buick GMC Cadillac. Any future communications that you need to send pertaining to this complaint will need to be e-mailed to [redacted]@cowboyauto.com. Thank you,[redacted]...

[redacted]Cowboy Chevrolet Buick GMC Cadillac

To whom it may concern,[redacted] and [redacted], Purchased a low mile used Dodge Journey.  This is a vehicle that they picked out with the salesperson.  We go through many hours of training with our sales people to ensure that they allow the customer to make a selection that...

fits their needs and their budget.  We here at cowboy strive to keep a good relationship with the customer at the time of the sale and after the sale,  however there are some guidelines that we follow that allow us to make sure the customer is satisfied and knows what they are purchasing.  All our customers have to sign several pages saying that they agree to the price and the vehicle, they also have to agree to the financing terms and conditions if they are not paying cash, which the [redacted]’s did.  They also sign papers stating they understand what they are purchasing,  and that they have looked at the vehicle after the paperwork is signed, and agree that this is what they want, and agree to the condition before they drive it off the lot.  They also sign papers stating that at the time of sale there is nothing Cowboy owes them or anything else that cowboy needs to take care of.  This is called the We owe and this was also signed by the [redacted]’s.  I am sorry that they feel they were not taken care of properly but there are a lot of customers who say they  are "looking" and purchase a vehicle. We here at Cowboy feel that we would not be servicing our customers in the proper way if we walked away from every customer that said they were” just looking” for a vehicle.  It is our job to help the customers make a proper selection and once they have, ask them to please purchase that vehicle from us.   Sincerely [redacted]

Complaint: 10751924
I am rejecting this response because:  I started this process on 6/18/15. The dtae of that request was 6/18/15. This was the day my credit union re-financed the vehicle.  The Cowboy Dodge financing took weeks to send a payoff letter (NOT MY FAULT).  When I got all the runaround I called the Insurance companies on 8/5/15 and they had not even began the paperwork for my refund.  NONE OF THEM!!!  I sent the paperwork myself and got the ball rolling.  It was a huge hassle to still get my money and finally when I drove and got it they treated me like I had the plague.  The manager fails to mention the $156.77 that they owed me for over charging on the contract.  That shouldn't take 6-8 weeks.  This is a money scam that they pull on every one.  I have my money now but they can bet I won't be back.  I can't believe they will continue to lie.  It's ok the word will get out. Thank you for your time.  Just wanted to set the record straight.
Sincerely,
[redacted]

To whom it may concern:I was not aware that Mr. [redacted] had this issue.  The salesperson that sold him is no longer here. Unfortunately it fell through the crakes.  I called him and set up the work and he is coming in to get it handled.  He is satisfied at this...

time. [redacted]MGR