Moore-Built Construction & Restoration, Inc.

Upon review of our customer's order, it appears we have issued a credit for Order 3391466152, it does show we applied an adjustment of $12.45 on March 28, 2017 to the Visa ending in 1377. Also, the $10.00 was deducted from our customer's return because he did use the $40.00 he earned on Order...

3391466152 on March 30, 2017. It does state on the Kohl's Cash, if merchandise purchased earning Kohl's Cash coupon is subsequently returned or price adjusted, the value of the Kohl's Cash previously earned will be deducted. Our customer can also refer to the following link for more information. https://cs.kohls.com/app/answers/detail/a_id/125Kohl's does stand by it's Kohl's Cash policy and at this time, we do consider this matter closed.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below. It seems like you need to update your system if you allow customers to order an item 7 times when your website and associates on the phone say the item is in stock to have the order cancelled each time because now it is"out of stock." This is false advertising! The item was not available when I purchased it and the item would not have been taken off the website as in stock if I had not contacted the Revdex.com.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

We stand by our previous response. We apologize for any additional disappointment.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
Victoria [redacted]As mentioned previously, it is hard to accept a resolution when they do not acknowledge the problem. As technology advances, so should the resources attached to retail purchases. A mis-spelled email address could have been easily remedied and corrected had there been a second entry field for the email address. I don't believe this is too much to ask. Kohl's creates a very difficult purchasing atmosphere for their customers. Creating a second entry field for the email address would help prevent this from happening in the future.Thank you.Vicki [redacted], [redacted]

I Was Told 7 To 10 Days. It Has Been Over 20 Days And Big Surprise They Still Are Holding My Money Hostage. This is Causing Emotional Pain And Suffering For Me And Feel Like I May Need A Lawyer If I Don't Recieve My Money In The Next Days And A 35 Dollar Let Fee From Them Which Is What Any Company Would Charge If You We're One Days Late On Something.  Clearly This Is Why Amazon Is Better And Hopefully In The Next Few Years Kohls Will Be Shutting Down. Regards,[redacted]

We apologize for the inconvenience regarding your most recent store purchase. Please provide transaction information or a receipt for the transaction in question.

We make every effort to ensure that we have enough merchandise to meet the needs of our customers. However, on occasion, an item may out-sell our expectations or we may not receive the anticipated stock amounts from our vendors. In addition, please be advised that the selection of merchandise may...

vary by store. Some merchandise may not be available at every store and merchandise or promotional offers available online at Kohls.com may vary from those offered in Kohl’s stores. Our products are placed in our advertisements in order to alert our customers of the sale price of that item, based on availability. This information is stated on the back of our sales flyers. Additionally, the tickets provided only ensured that the price is honored at the register,  it did not guarantee the availability of the item. Certain electronics and deeply discounted items may have limited quantities. We are unable to accommodate the customer's request for a rain check, and we apologize for any disappointment.

Better Business...

Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Kohls is asking for the SKUs (again).   Already provided all info in my letter, email and the live chat with Kohls. Here it is again... I ordered TWO BLACK Vera Wang tights, two pair - SKU on the invoice says 89028994. I ordered two pairs of Black tights. Kohls sent me two pairs of GREY tights. I need Kohls to send me the correct items (2 pair of black tights). I also need Kohls to provide me a return shipping label (at their expense) to mail the wrong items back. I want the wrong items picked up from my porch (at Lohls expense amd by Kohls setting up a UPS pickup from my porch. I shouldn't have to drive to UPS AND I shouldn't have to drive to Kohls to exchange these. This is Kohls error and they need to fix it. I am so unhappy with Kohls service. They have replied to me in email twice, asking me to "cooperate by coming into a store to exchange". Not doing that. Kohls needs to fix their mistake, take accountability and send me what I ordered a month ago!!!
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the...

business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

We are more than happy to research our customer's concern. In order to do so, more information is needed. • Is the customer able to attach her receipt to the Revdex.com complaint, so we can address her concern accordingly.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have...

reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

We have investigated the customer claims in reference to the desired mattress topper. We have no record of the pricing error, or the promised accommodation. We are unable to comply with the customer's request for a price adjustment. We apologize for any disappointment.

We apologize for our customer’s frustration. Our customer
was in contact with our Corporate Refunds Department on 03/24/2016 and they
mailed out her merchandise credit
that same day.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11871049, and find that this resolution is satisfactory to me.  However, Kohl's response only occurred after numerous emails, a complaint submission to Revdex.com, and a complaint post on Kohl's Facebook page.  In the intervening time my case was not treated seriously and I was told numerous times by Kohl's representatives that a refund had already been made, when in fact it had not.  Because of this, I will no longer be shopping at Kohl's, either online or in the physical store.  It is my hope that Kohl's will take notice that they have lost a customer.
No longer a Kohl's customer,
Laura [redacted]

Revdex.com:
I have...

reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
You say you are not showing my email address on file. But I know that it is on file because I continue to receive spam from Kohl's every day. The subject of today's spam is "SAVE UP TO 80% on Gold?Star Clearance + Get $10 off $25!" It was sent from [email protected]. The spam is annoying and an invasion of my privacy, but what concerns me more is that you still have my email address and that you probably have already sold it to other businesses and will continue to do so. I am not going to unsubscribe because I don't want to go anywhere near your website. You need to fix this on your end.
Regards,
[redacted]

This return credit time frame is an estimate we give based
on the credit card provider's release of...

funds guidelines. While we process all
credits in a relatively short period of time, the credit card provider may have
certain processes in place that prevent an instant release of funds back to the
card.
Additionally, we apologize for the inconvenient and
disheartening situation regarding the customer's Kohls.com experience. We regret
any inconsistencies and multiple contacts that you had to endure to reach a
final resolution. We would like to assure the customer that this is not
indicative of our service. The customer's concerns have reached a high level
and have been shared with our E-Commerce Executive Department to ensure that
our best practices are executed. We apologize for any additional
disappointment.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I do not consider it closed as I am the one without my coffee maker.
Regards,
[redacted]

We have confirmation there was a $30.00 credit approved and completed to the credit card on file on December 28, 2016. The customer will need to follow up with their banking institution. We stand by our previous statement.

I did Not request refund , the error was on kohls part I asked for items to be reshipped and not for credit. But kohls said they are uncapable to process the reshipment of my order. Yes I did use kohls cash with anticanticipation that I would receive the order, for kohls to penalize me for their error is poor customer service on their part. I am including 2 of my email responses requesting all I wanted was the items I ordered.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is not satisfactory to me.  However, since this seem like a lost cause I will just quit doing business with a company that can't deliver what they promise and will let everybody else know about this.
apparently it doesn't seem like they will accept the fact that they were wrong.....
Regards,
[redacted]