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Moo Moo Car Wash

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Moo Moo Car Wash Reviews (22)

Since this has been ongoing since Spring and I thought we made an agreement in October, I no longer trust your word and desire a money order in my name.  This money offered does not cover the full amount required to fix this but an amount towards the repair. Since your  company is not able to follow thru on their word I will need a money order.

We are very sorry about the scratches on your vehicle!  Please know we take these claims extremely seriously and after much analysis, we cannot take responsibility for this damage for the following reasons:1. The scratches are not in the same motion or consistency that our equipment contacts...

the vehicles surface2. Our equipment uses a wash material (closed cell, generation 2 Enviro-soft foam) that will not hold sand, mud, rock, or any other debris that would scratch a vehicles paint or windows     a. Had something gotten wrapped in the brushes there would be a laser straight line from nose to tail and effected numerous other vehicles     b. The origin of the scratches would suggest debris was picked up from vertical surfaces, which is not possible3. Our equipment washed 664 vehicles that day with zero other complaints of damage or scratchingAdditionally, the vehicle was purchased pre-owned within the last month or so and we believe wax/polish was used to disguise existing damages, which was cleaned away, thus revealing the scratches.Again, we are very sorry and concerned about your claim, but cannot accept any responsibility for these scratches.While we are sure this may be disappointing, we must stand by our carefully executed process and the facts of this matter.

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Address: 13375 National Rd SW Ste D, Etna, Ohio, United States, 43068-3388

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