Monumental Life Insurance Company

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: THEY ARE OUT RIGHT "LYING" WHY I DO NOT KNOW,A RESPONSE I RECEIVED BY MAIL THIS MORNING STATES THAT THEY ARE "LOOKING INTO THIS MATTER...THE LETTER IS DATED 5/5/ ???? TODAY IS 6/2/2014???? Regards, [redacted]

May 30, 2014Dear ** ***:This letter is in response to your request dated and received May 27, We would like to thank you for sending this complaint to us on behalf of *** ***However, privacy laws limit the amount of information that we are able to provide you
regarding this matter, Accordingly, we have responded directly to *** regarding his concerns.Sincerely,

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

May 6, 2014
Dear [redacted]:This letter is in response to your request dated and received March 24, 2014. We would like to thank you for sending this complaint to us on behalf of [redacted]. However, privacy laws limit the amount of information that we are able to provide you...

regarding this matter. Accordingly, we have responded directly to **. [redacted] regarding her concerns.Sincerely,

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:
THEY ARE OUT RIGHT "LYING" WHY I DO NOT KNOW,A RESPONSE I RECEIVED BY MAIL THIS MORNING STATES THAT THEY ARE "LOOKING INTO THIS MATTER...THE LETTER IS DATED 5/5/2014  ???? TODAY IS 6/2/2014????
Regards,
[redacted]
[redacted]

June 3, 2014
Dear [redacted]:This letter is in response to your email dated and received June 2, 2014. [redacted] expressed additional concerns because of a letter he received dated May , 2014 that stated we were looking into the matter.The letter [redacted] referenced was an acknowledgment letter we sent to him to let him know that we received his concerns and we were researching the matter. Unfortunately, the letter contained an incorrect date. That letter was sent on May 28, 2014, after we received [redacted]s complaint from your office. We actually spoke with [redacted] on May 28, 2014 about his concerns and we sent him a written response on May 30, 2014.We apologize for any confusion our acknowledgment letter may have caused.Sincerely,

THIS ISSUE HAS BEEN RESOLVED!!!!!!!!!!
THANK U