Montgomery Otolaryngology Consultants, PA

Thank you for the opportunity to respond to this complaintThe child was seen in my office to evaluate hearing loss in one earI do not want to be too technical in this letter, so I will summarizeAfter examining the child, she was tested by one of the audiologists in our practiceThe
audiologist has over years of experienceShe comports herself with the utmost professionalismI was not present in the room when the child was being tested, but I have never been told by any patient in the past, that she was “cold and unprofessional”. The test results gave very conflicting information as to the degree of the child's hearing lossI met with the mother in private in my officeI carefully went over the results and explained where the various components of the testing were in conflict, leading to an uncertain conclusionOne part of the testing, which is frequently performed when there is a question about accuracy is called a *** testI explained to the child's mother that that test is used to detect when a person may be giving responsesI told the mother that one result showed what was expected but the other one showed possible intentional responsesThe mother asked why someone would give responsesI told her that some patients, such as after being in a car accident, will try to commit insurance fraud, to receive a larger settlementAt the end of our discussion, I was clear to her that I am not concluding that her daughter is intentionally giving answersI was stating that, in total, the results were conflicting and questionableI asked her if she had any other questionsWe agreed that the child would return to be retested by a different audiologist in the next week.I believed that after our discussion, she was clear about the communication between usBased on a call our office received from her afterwards and the filing of this complaintthat was not the case.Lindsay G***, MD