Monogram Hub, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted]. The Company and I have reached a satisfactory agreement.  They were very...

accommodating and very willing to assist; however, the agreement involved having the original merchandise resent to the original destination.  I am VERY CONFIDENT that the item will be received; however, I will hold off on the final conclusion until the item has been delivered.
Sincerely,
[redacted]

We confirm that this customer placed an order. We indeed charged the customer 8.95 for shipping cost.
The 58.94 that the customer is disputing where never posted. For some reason the credit card was authorized for the full...

price of the item. This issue occurred on the 12 and we had it globally resolved on the [redacted]. An authorization is not a charge, an authorization is a hold issued by the card holder and maintained by the bank or CC Company.We advise the customer to please verify since this issue was already resolved. If by any chance the funds are still being held by CC company or bank we recommend to the customer to file a charge-back and we will proceed to recommend the release immediately.
It is not our intention withhold funds that are not intended to be charged.
However the charge back can only be issued by the card holder (meaning the customer).
However , this last step may not be required since this issue was resolved already.

This place is a JOKE! I ordered my mother a Christmas gift back in late November/December and she didn't get it until almost January-first issue. Secondly, I sent a complaint on December [redacted] and didn't hear back in regards to the complaint until the end of February with really NO SOLUTION to the complaint of how long it took to receive the product. My husband ordered me a necklace for Mother's Day through Groupon for $5 and when I went to the site to order the item and entered the Groupon code and I paid for 2 extra names I got charged $122.00 for a necklace that first off isn't even real and second off turned colors after the first wear! This place is a scam and their website is shady as well as their company. I called [redacted] and Southwest credit card and they advised me to try to resolve the issue with the company directly and I sent an email about a month ago with still no response. I just resent another email to them directly as well as advising GROUPON that they should review this website and get rid of this vendor as they are not a legit company and it is bad business for GROUPON! From the other reviews that I have read I see that I am not the only one who got got by this company. They should be shut down!

In response to t his customers complaint , on behalf of [redacted] we would like to apologize to this customer for not responding to her email on time. We did experience a strong holiday rush , combined with technical difficulties with our most effective response lane (Email systems).We...

would like to guarantee to this customer that we will make it right by her and her daughter’s memory.Through this communication we will make official the following assurances to this customer:1-We will email you and call you today 1/**/2015 to re establish a connection outside this public channel. This will be done in order for the proper customer care to be established.2- Your communications will be placed ahead of our Q and your responses will be promptly responded.3- We will request from you a picture of your daughter , this picture will be laser engraved in a steel locket then it will receive a special polish treatment that will make it last for an extremely long period of time at no cost to you.4- We will also remake the item you requested and it will go according to the standards that you initially expected from us.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely, [redacted]

We are responding to our customer’s complaint. The customer placed an order; this order was shipped on December [redacted]. The customer emailed 9 days ago. We responded to the customer on the [redacted] of January. The customer’s item is completed and it will ship out on Monday. Since the order was placed after...

the Christmas cutoff date, it is understandable that they will ship out around these dates. This issue is resolved and the customer will have their item sometime next week.

In regards to the issue described by our customer [redacted] .Despite the fact that we have made multiple attempts to communicate to our customers that due to the holiday rush our customer service response time has increased , Still this doesn't justify the fact that the...

customer was indeed expecting the item for a special day and never received it .The customer expressed their concern well over month 1/2 ago , in order for us to conduct a proper investigation we had to get in touch with 2 post offices , the one in [redacted] and the one in [redacted] or [redacted] , Please understand that this takes time and during a holiday rush , it is nothing but expected that all services experience lag in response time. Without receiving a response from anyone , we decided to issue a remake on behalf of the customer , rebuilt the item and shipped it on December the [redacted] . Here's the tracking number : [redacted] according to [redacted] it was delivered on December the [redacted]. The day before Christmas. As soon as we noticed that we made the deadline , the customers case was permanently closed.At this point we have issued a credit on the customers behalf for the 15 dollars paid in excess as a concept of the extended chain and shipping cost that where paid for the original item. If by any chance the customer receives the original item , there is no need to return it.We hope that this resolution fulfills the customers request. At the same time , we would also offer a 70% OFF coupon discount for a future purchase of a non-sale item.Ultimately , MonogramHub.com apologizes for this distasteful experience during such a special time of year.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
They told me they were going to send me a replacement expedited to me over a week ago and I have not received it. Please do not close my claim. Thank you, [redacted]

We built and shipped these items according to the customer’s specs. The item was shipped on February [redacted], the customer emailed complaining about the engraving on the item , we responded to him requesting a picture to assess what happened and ultimately re-send the item with the correct...

specifications. The customer never responded to our email, we reached out and responded with interest to help. Please respond to our emails and allow us to help.

Responding to the customer’s complaint.We reached out to the customer over the phone. We explained the whole situation.The customer’s order goes out today. It we placed the order for the customer on the [redacted].The agent failed to provide confirmation and this is why the customer was...

worried over the fact that nothing was done. Rest assured your order will arrive soon.

We have built and shipped the same item for the same customer, with the same personalization twice. The customer still claims that nothing was received. No further actions will be taken beyond this point.The customer was already refunded. She needs to check the card that was used on the order.If the...

customer has several cards, then she needs to verify which one she used by contacting the CC Company or bank that controls them.Since the customer was refunded and all the orders cancelled, our business has concluded.We advise that the customer contacts the deal site that sold the discount coupon codes that were used and get a refund from them.

Responding to the customer’s complaint. We have responding to every email that the customer sent. Promotional purchases have certain limitations, clauses and charges. These orders are to be placed separately since the normally are accompanied by a large temporary promotional discount. After every...

order the customer is required to agree with our terms of service. Amongst our terms of service we clearly state that all shipping logistics are reserved to monogramhub.com’s discretion. Should the customer require shipping to multiple & different addresses it would be done , if it is the same address the parcel is combined for faster and more secure delivery  . Our current position stands. Promotional purchases are accompanied by an individual shipping charge and they cannot be refunded. If the customer does not agree , all items can be returned and a full refund will be issued after delivery confirmation.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the...

response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely, [redacted]

Responding to the customer’s complaint.We responded to the customer 4 days ago. Now the customer’s order shipped on the [redacted].WE advise to the customer to please allow more time for the item to reach its destination.Please verify your email before reporting through this...

channel.The Revdex.com module is designed for customers that are not being assisted by their merchants .

The cut of day for Christmas deliveries for that particular deal site was December [redacted]. We specified this information in our website including the headline of every email interaction. If an order is placed passed the cutoff date it doesn’t go into production until after Christmas. All items take 2-3...

weeks of production after it begins.   This customer complaint to the deal site and demanded a refund for a coupon that she already used with an order, thus reversing payment for the items. Our order management team cancelled the orders since the customer was refunded. Unfortunately we could not stop the orders in time and all items were shipped to the customer. (We have tracking information that can support this statement)   We will not proceed with the customer’s desired settlement, unless all merchandise is returned.

We have reached out to the customer directly and managed to resolve the entire matter.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

As stated by the business, the associated promotion has expired, and as such, the existingvoucher is worth $29.99 toward the purchase of the same item, which is now on sale on their site for $39.99. However, the business is attempting to require me to purchase the item in question from a separate link where it is listed at a $99.99 price. In essence, this is bait and switch marketing, where an item is listed a multiple costs. My request to use the dollar amount already paid for the sale item which is the same exact item is not a "combination of promotions," and Mr. R[redacted]'s insistence of this claim merely affirms the fact that he is attempting to defraud me into paying more for an item that is being sold on the same site a a lower price. As such, I do not intend to give Monogram Hub more money for an item that could be purchased for less on their very same site, for the simple fact that he is refusing to honor the terms of the deal site with which he himself partnered to boost his company's sales. His partnership with this site would suggest that he will abide by their terms, which he continues to adamantly resist. Furthermore, his childish statements regarding my desire to "battle over terms" that are "irrelevant" is just case and point of the fact that his business, now open for just two short years, has close to 100 complaints listed on the Revdex.com site. Thank you.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Since the issue was resolved , the customer must agree with the Revdex.com resolution and state that this complaint was resolved to your satisfaction.