Mr [redacted] did not follow our recommendations on a regular basisWe recommended in to do slice seeding (which is a renovation of the lawn) on areas while also aerating and seeding (regular maintenance of the lawn) the restMr [redacted] decided that he only wanted to aerate and seed the entire lawnRegularly aerating and seeding a lawn is great for thin lawns, not bare areas like he mentions in his complaintMyself and the field manager [redacted] explained this to him on numerous phone callsSlice seeding had been recommended since from what shows in our system, and customer did not do any type of seeding until If an area needs a renovation and the customer decides, for what ever reason (usually financial as a renovation is obviously more costly), that they are only going to do a regular maintenance seeding, it is not going to fix the issueTo ease the Mr [redacted] 's pain, we did multiple touch up aerations and seedings, however the crux of the issue is he needed a renovation through slice seedingSomeone that was with us for years and did one maintenance seeding (on average needs one every 2-years just to maintain the turf and more often if they are looking to improve it) in 2006, the decline of the lawn over that time had already taken its tollwe had one of the hottest and driest summers on record which only added to the decline of Mr [redacted] 's lawnAs for us only guaranteeing our work if they are a customer in good standing, I think that goes without sayingIf you cancel your cable company, they will not guarantee your viewing experience anymoreAll in all Mr [redacted] did not follow our recommendations, made decisions on what he wanted to do, and then faults us for his plan not workingWe have been in business for years and have many long-time, happy customersMr [redacted] was one of them until he decided that he knew better than us and made the choice of a regular maintenance seeding instead of a renovation
Mr. [redacted] did not follow our recommendations on a regular basis. We recommended in 2010 to do slice seeding (which is a renovation of the lawn) on areas while also aerating and seeding (regular maintenance of the lawn) the rest. Mr. [redacted] decided that he only wanted to aerate and seed the entire...
lawn. Regularly aerating and seeding a lawn is great for thin lawns, not bare areas like he mentions in his complaint. Myself and the field manager [redacted] explained this to him on numerous phone calls. Slice seeding had been recommended since 2008 from what shows in our system, and customer did not do any type of seeding until 2010. If an area needs a renovation and the customer decides, for what ever reason (usually financial as a renovation is obviously more costly), that they are only going to do a regular maintenance seeding, it is not going to fix the issue. To ease the Mr. [redacted]'s pain, we did multiple touch up aerations and seedings, however the crux of the issue is he needed a renovation through slice seeding. Someone that was with us for 10 years and did one maintenance seeding (on average needs one every 2-3 years just to maintain the turf and more often if they are looking to improve it) in 2006, the decline of the lawn over that time had already taken its toll. 2010 we had one of the hottest and driest summers on record which only added to the decline of Mr. [redacted]'s lawn. As for us only guaranteeing our work if they are a customer in good standing, I think that goes without saying. If you cancel your cable company, they will not guarantee your viewing experience anymore... All in all Mr. [redacted] did not follow our recommendations, made decisions on what he wanted to do, and then faults us for his plan not working. We have been in business for 25 years and have many long-time, happy customers. Mr. [redacted] was one of them until he decided that he knew better than us and made the choice of a regular maintenance seeding instead of a renovation.
Customer did sign up for service in 2015 on 5/28 and was serviced throughout the year. We do have the option of calling ahead of each service, which you were set up as. However, we do not offer the option of receiving a verbal confirmation in order to do the service, as you have stated....
Unfortunately, this would just make getting the service done in a timely manner and the results of our service impossible to guarantee. If you receive a call ahead and need to hold off the treatment for whatever reason, this is understandable and we would comply, but for each service to receive a verbal confirmation is not an option, nor has it ever been or ever will be. When calls and statements for an outstanding balance go unanswered for 90 days, we do send the account information to a collection agency as any company in business for 25 years would. This is the first time we finally heard back from you. This is why we use a collection agency for delinquent accounts that do not respond to our attempts through statements and phone calls every 15 days for 3 months.The balance was credited out after your conversation with us on August 3, 2016. This could have been resolved before getting to this point by a simple response between our service on 9/23/15 and your first letter from the collection agency.We appreciate your past business and wish you well.
As industry standard practice, our services do automatically renew from year to year. You did not receive any applications to your lawn this year and were services for your lawn was discontinued. When you purchased your package in 2015, you received a free deep root feeding for your ornamental trees...
and shrubs, to which we were simply honoring our end of the bargain. I am surprised to this complaint while we are doing exactly what you admittedly purchased in 2015.
Looking at phone records, you called in twice to cancel NaturaLawn services. It should have been resolved the first time, but I am unsure where the communication breakdown was but I will take the fault because I do see that you called very close to the print date of your NaturaLawn work order. It hard to believe you don't want to spend time on this when you are continuing to willfully write posts on here when this was resolved first thing this morning when we opened the office and returned your call. As stated on the phone with you by Bill, you are no longer receiving NaturaLawn services.
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response is inaccurate to the referenced complaint # [redacted]. I promptly discontinued any automatic renewals that your company decided to sign up for in 2015. There were no other applications in 2016 because I have complained and informed you, as of today, FIVE times that I cancelled the service. At the start of the season, I informed your company that I did not want any of your Naturalawn services for 2016 and to cancel any such scheduled services. I told you that the reason for termination was because your services were not up to the quality of other lawn care providers. I informed you that we chose a new provider for 2016. I was assured it was cancelled. As mentioned in the initial complaint, you then proceed to call me a couple of months later again telling me that I was scheduled. I thought, "Ok, maybe they forgot". I re-informed you that I had cancelled for 2016 and again you assured me it was cancelled. A couple of months after that you called AGAIN stating that there was a scheduled service. I became more frustrated and reiterated that I did not approve nor desire to have your company for 2016. I was assured again that it was cancelled. Yesterday, I was completely infuriated when I received ANOTHER call for a scheduled service. I again left a message only to get a call back today describing the service and telling me that an invoice was already printed up, but to call back if I didn't want it. I told you on my message yesterday I DO NOT WANT YOUR SERVICES. The same message I have provided to you throughout the year. Your practices of constantly calling with these surprise scheduled visits is completely unethical and time consuming for a consumer to have to call back and ensure that the service will not be performed. Please just ensure that I am no longer going to receive these calls for the Naturalawn lawn/tree/landscape products.
Regards,
[redacted]
Mr [redacted] did not follow our recommendations on a regular basisWe recommended in to do slice seeding (which is a renovation of the lawn) on areas while also aerating and seeding (regular maintenance of the lawn) the restMr [redacted] decided that he only wanted to aerate and seed the entire lawnRegularly aerating and seeding a lawn is great for thin lawns, not bare areas like he mentions in his complaintMyself and the field manager [redacted] explained this to him on numerous phone callsSlice seeding had been recommended since from what shows in our system, and customer did not do any type of seeding until If an area needs a renovation and the customer decides, for what ever reason (usually financial as a renovation is obviously more costly), that they are only going to do a regular maintenance seeding, it is not going to fix the issueTo ease the Mr [redacted] 's pain, we did multiple touch up aerations and seedings, however the crux of the issue is he needed a renovation through slice seedingSomeone that was with us for years and did one maintenance seeding (on average needs one every 2-years just to maintain the turf and more often if they are looking to improve it) in 2006, the decline of the lawn over that time had already taken its tollwe had one of the hottest and driest summers on record which only added to the decline of Mr [redacted] 's lawnAs for us only guaranteeing our work if they are a customer in good standing, I think that goes without sayingIf you cancel your cable company, they will not guarantee your viewing experience anymoreAll in all Mr [redacted] did not follow our recommendations, made decisions on what he wanted to do, and then faults us for his plan not workingWe have been in business for years and have many long-time, happy customersMr [redacted] was one of them until he decided that he knew better than us and made the choice of a regular maintenance seeding instead of a renovation
Mr. [redacted] did not follow our recommendations on a regular basis. We recommended in 2010 to do slice seeding (which is a renovation of the lawn) on areas while also aerating and seeding (regular maintenance of the lawn) the rest. Mr. [redacted] decided that he only wanted to aerate and seed the entire...
lawn. Regularly aerating and seeding a lawn is great for thin lawns, not bare areas like he mentions in his complaint. Myself and the field manager [redacted] explained this to him on numerous phone calls. Slice seeding had been recommended since 2008 from what shows in our system, and customer did not do any type of seeding until 2010. If an area needs a renovation and the customer decides, for what ever reason (usually financial as a renovation is obviously more costly), that they are only going to do a regular maintenance seeding, it is not going to fix the issue. To ease the Mr. [redacted]'s pain, we did multiple touch up aerations and seedings, however the crux of the issue is he needed a renovation through slice seeding. Someone that was with us for 10 years and did one maintenance seeding (on average needs one every 2-3 years just to maintain the turf and more often if they are looking to improve it) in 2006, the decline of the lawn over that time had already taken its toll. 2010 we had one of the hottest and driest summers on record which only added to the decline of Mr. [redacted]'s lawn. As for us only guaranteeing our work if they are a customer in good standing, I think that goes without saying. If you cancel your cable company, they will not guarantee your viewing experience anymore... All in all Mr. [redacted] did not follow our recommendations, made decisions on what he wanted to do, and then faults us for his plan not working. We have been in business for 25 years and have many long-time, happy customers. Mr. [redacted] was one of them until he decided that he knew better than us and made the choice of a regular maintenance seeding instead of a renovation.
Customer did sign up for service in 2015 on 5/28 and was serviced throughout the year. We do have the option of calling ahead of each service, which you were set up as. However, we do not offer the option of receiving a verbal confirmation in order to do the service, as you have stated....
Unfortunately, this would just make getting the service done in a timely manner and the results of our service impossible to guarantee. If you receive a call ahead and need to hold off the treatment for whatever reason, this is understandable and we would comply, but for each service to receive a verbal confirmation is not an option, nor has it ever been or ever will be. When calls and statements for an outstanding balance go unanswered for 90 days, we do send the account information to a collection agency as any company in business for 25 years would. This is the first time we finally heard back from you. This is why we use a collection agency for delinquent accounts that do not respond to our attempts through statements and phone calls every 15 days for 3 months.The balance was credited out after your conversation with us on August 3, 2016. This could have been resolved before getting to this point by a simple response between our service on 9/23/15 and your first letter from the collection agency.We appreciate your past business and wish you well.
As industry standard practice, our services do automatically renew from year to year. You did not receive any applications to your lawn this year and were services for your lawn was discontinued. When you purchased your package in 2015, you received a free deep root feeding for your ornamental trees...
and shrubs, to which we were simply honoring our end of the bargain. I am surprised to this complaint while we are doing exactly what you admittedly purchased in 2015.
Looking at phone records, you called in twice to cancel NaturaLawn services. It should have been resolved the first time, but I am unsure where the communication breakdown was but I will take the fault because I do see that you called very close to the print date of your NaturaLawn work order. It hard to believe you don't want to spend time on this when you are continuing to willfully write posts on here when this was resolved first thing this morning when we opened the office and returned your call. As stated on the phone with you by Bill, you are no longer receiving NaturaLawn services.
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response is inaccurate to the referenced complaint # [redacted]. I promptly discontinued any automatic renewals that your company decided to sign up for in 2015. There were no other applications in 2016 because I have complained and informed you, as of today, FIVE times that I cancelled the service. At the start of the season, I informed your company that I did not want any of your Naturalawn services for 2016 and to cancel any such scheduled services. I told you that the reason for termination was because your services were not up to the quality of other lawn care providers. I informed you that we chose a new provider for 2016. I was assured it was cancelled. As mentioned in the initial complaint, you then proceed to call me a couple of months later again telling me that I was scheduled. I thought, "Ok, maybe they forgot". I re-informed you that I had cancelled for 2016 and again you assured me it was cancelled. A couple of months after that you called AGAIN stating that there was a scheduled service. I became more frustrated and reiterated that I did not approve nor desire to have your company for 2016. I was assured again that it was cancelled. Yesterday, I was completely infuriated when I received ANOTHER call for a scheduled service. I again left a message only to get a call back today describing the service and telling me that an invoice was already printed up, but to call back if I didn't want it. I told you on my message yesterday I DO NOT WANT YOUR SERVICES. The same message I have provided to you throughout the year. Your practices of constantly calling with these surprise scheduled visits is completely unethical and time consuming for a consumer to have to call back and ensure that the service will not be performed. Please just ensure that I am no longer going to receive these calls for the Naturalawn lawn/tree/landscape products.
Regards,
[redacted]