Momentum Tickets

Business response taken via phone by Revdex.com staff on 5/10/2016 (**)
The tickets for the [redacted] Jam May 1, 2016 concert was received by the consumer.

The customer has repeatedly been told that their tickets will be emailed after July 31, 2016. The primary box office (venue) is delaying the release of ALL electronic tickets until after July 31, 2016.The tickets we purchased are electronic. We have heard that the box office will mail out hard...

stock, physical tickets earlier, and that may be what the customer is referring to. However, no electronic tickets have been distributed yet. If we already had them in our possession, of course they would have been sent to the customer. As we showed the customer, here is what the purchase receipt from the venue says. This is directly from them:"Thank you for your purchase. Please review the details below.You have chosen to receive e-tickets. You will receive a second e-mail with your e-tickets attached. Once you receive it, simply open the attachment, print the e-tickets and present them on the date of the event.Your tickets will not be sent before July 31, 2016. After that time, please allow up to 24 hours for delivery."The customer won't listen to any reasoning whatsoever--instead they are being offensive and petulant. Their original order receipt from us even says, "Seller Notes: Tickets will be ready for delivery by Aug 01, 2016." She should have been aware of this distribution delay from the moment she made her purchase, as it was indicated to her BEFORE she even completed the purchase!We can't make it any more clear than that. We are sorry is the customer is upset with the delay, but she will get her tickets and being rude and unreasonable isn't going to make the box office work any faster.