Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] .This matter is not yet fully resolved until receipt of the items purchased Sincerely, [redacted]
Hello, This customer has emailed us as well On the Moment website, we have a page for each product where we display the product, discuss the features and show photo examples with and without the lensWe are upfront about the value of the product, how it works, and the value the customer receivesYou can see the Tele lens page here for examplehttps://momentlens.co/shop/tele-lens/#tele-lens On each product page we also link and describe a separate getting started page where we show the product being installed, used, and including lots of example photos/images shot 100% with that lensThe tele lens getting started page is here: https://momentlens.co/getstarted/ In addition on every product page we link to our returns policy is publicWe offer 100% returns unless the product has been used or shows signs of useIf used we offer a 50% refund because we have no way to resell used productsThat page is publicly posted herehttps://momentlens.co/shipping-returns/ We understand the customer doesn't like the product, but to call us fraudulent just isn't trueWe have successfully served tens of thousands of customers and take fraud very seriouslyWe make sure everything is up front before purchasing about the products, how to use them, and how to refund them Thank you, Marc
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] .This matter is not yet fully resolved until receipt of the items purchased Sincerely, [redacted]
Hello, This customer has emailed us as well On the Moment website, we have a page for each product where we display the product, discuss the features and show photo examples with and without the lensWe are upfront about the value of the product, how it works, and the value the customer receivesYou can see the Tele lens page here for examplehttps://momentlens.co/shop/tele-lens/#tele-lens On each product page we also link and describe a separate getting started page where we show the product being installed, used, and including lots of example photos/images shot 100% with that lensThe tele lens getting started page is here: https://momentlens.co/getstarted/ In addition on every product page we link to our returns policy is publicWe offer 100% returns unless the product has been used or shows signs of useIf used we offer a 50% refund because we have no way to resell used productsThat page is publicly posted herehttps://momentlens.co/shipping-returns/ We understand the customer doesn't like the product, but to call us fraudulent just isn't trueWe have successfully served tens of thousands of customers and take fraud very seriouslyWe make sure everything is up front before purchasing about the products, how to use them, and how to refund them Thank you, Marc
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted] ***