Mom's Bunk House, Inc.

At Mom's Bunk House we want every customer to be comfortable their purchase We don't leave anyone with an item that arrives damaged or defectiveWhen the customer notified us that parts were needed, we sent them out within days of receiving part numbers from the customerThe customer then
damaged the bed during assemblyWe offered to send more replacements, but they requested to return the itemThe return was authorized and the customer was emailed instructions for return and a statement of the return policiesMom's Bunk House accepts returns within days for items that are in new conditionThe customer is responsible for return shippingWe received the return days laterIt was not in new condition but had been assembled, disassembled and damagedThe customer filed an Amazon A to Z claimIt was denied and closed by Amazon. We regret that this transaction did not work out and issued a partial refund as a goodwill gesture