The business has responded to your rejection Please see below:To Whom it May Concern, This is in response to additional concerns expressed by the complainant in a letter from Revdex.com dated Oct *, 2015, as I understand themPrimary issue: motor is shaking Molt response: The motor was not shaking during post-repair test drives or on the day the customer picked it upWhen subsequently notified of this issue by the complainant, we have repeatedly requested that the vehicle be brought back for further investigationComplainant has not compliedSecondary issue: excessive fumes, bad brakes, bad gas line, muffler problems, ink on car seat, broken arm restMolt response: > When the vehicle initially arrived at our shop, it was not running and would not moveIt was not until we replaced the engine that we could determine other issues, which have been outlined and addressed in our original response> The complainant's husband was shown the old parts in-person and consented to having them fixedHe actually took a set of the old brake parts home with him to show the complainantWe retained the other set> The complainant's brother was shown the bad tie rod in-person and consented to having it fixed> There is no ink on the car seat, as witnessed by myself, my son and the complainant's son on the day we met him at [redacted] > There is nothing to confirm whether or not the arm rest was broken before the vehicle came into our possession, or during our possessionAs a courtesy, I did offer a free replacement arm rest from our inventory to the complainant's husband, but he did not accept itI feel we have done our best to address each and every concern expressed by the complainant and her husbandWe are still willing to look at the vehicle to determine if there is a problem with the motor shaking and what the cause would beSincerely, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] These people are liars and I will not take my car back to them and as to parts that was taken from my car.They run a junk yard I do not know who those car parts belong toYes my brother did go there but because he felt the same way I did about them sabotaging my car and since they have no integrity as to what they did and did not doThey also fired the guy Josh who worked om my carI will not take my car back to them as I stated prior that every time I took it to them something else was destroyed or sabotaged .They can consider themselves paid and I will take my car to be repaired by a person of integrityThis will be my last response in regards to how they treated me as a consumer so I will be moving forward with the complaint to DMV as told by the consumer agency In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
The business has responded to your rejection Please see below:To Whom it May Concern, This is in response to additional concerns expressed by the complainant in a letter from Revdex.com dated Oct *, 2015, as I understand themPrimary issue: motor is shaking Molt response: The motor was not shaking during post-repair test drives or on the day the customer picked it upWhen subsequently notified of this issue by the complainant, we have repeatedly requested that the vehicle be brought back for further investigationComplainant has not compliedSecondary issue: excessive fumes, bad brakes, bad gas line, muffler problems, ink on car seat, broken arm restMolt response: > When the vehicle initially arrived at our shop, it was not running and would not moveIt was not until we replaced the engine that we could determine other issues, which have been outlined and addressed in our original response> The complainant's husband was shown the old parts in-person and consented to having them fixedHe actually took a set of the old brake parts home with him to show the complainantWe retained the other set> The complainant's brother was shown the bad tie rod in-person and consented to having it fixed> There is no ink on the car seat, as witnessed by myself, my son and the complainant's son on the day we met him at [redacted] > There is nothing to confirm whether or not the arm rest was broken before the vehicle came into our possession, or during our possessionAs a courtesy, I did offer a free replacement arm rest from our inventory to the complainant's husband, but he did not accept itI feel we have done our best to address each and every concern expressed by the complainant and her husbandWe are still willing to look at the vehicle to determine if there is a problem with the motor shaking and what the cause would beSincerely, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] These people are liars and I will not take my car back to them and as to parts that was taken from my car.They run a junk yard I do not know who those car parts belong toYes my brother did go there but because he felt the same way I did about them sabotaging my car and since they have no integrity as to what they did and did not doThey also fired the guy Josh who worked om my carI will not take my car back to them as I stated prior that every time I took it to them something else was destroyed or sabotaged .They can consider themselves paid and I will take my car to be repaired by a person of integrityThis will be my last response in regards to how they treated me as a consumer so I will be moving forward with the complaint to DMV as told by the consumer agency In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]