On Commenity Banks online website to pay bills and see all of the history of purchases and payments, there is and has always been a green check mark on the current checking account for payment of services I did not change that check mark to a closed checking account When I submitted my payment, it was on the current checking account As soon as I saw the message from Commenity Bank regarding this matter, I immediately submitted funds again and closed all accounts associated with Commenit Bank so that I cannot be charged for any fees that I have not incurred I have submitted complaints with the Revdex.com and all three credit reporting agencies I have sent a complaint to the federal trade comission I will be in touch with other agencies that deal with issues of credit card issues that I have with Commenity Bank I will not accept the answer that was given to my by Commenity Bank because I did not make this error I will no longer be a consumer of any Commenity Bank retailers To the Revdex.com, thank you for all of your help in this matter I will no longer be a customer of any Commenity Bank services
Regards, *** ***
Dear *** ** *** ***: Comenity Bank (Bank) has received your correspondence regarding the above-referenced accountComenity Bank issues the Lane Bryant credit cardWe are here to answer your questions and assist with your concerns I understand your concerns
regarding the charges for Account Assure on your Lane Bryant credit card accountI further understand you would like all charges removed from your account for Account Assure After a thorough review, Bank records indicate on November 29, 2011, you elected to enroll in an optional debt cancellation program from Account AssureThe monthly fee for Account Assure is based on the outstanding monthly balance of your account each monthThe monthly fee is $per $of your outstanding balanceIf there is no balance at billing, there is no charge Please be assured, as of February 20, 2017, your enrollment in the account protection from Account Assure has been cancelledAdditionally, we have issued credits totaling $on March 22, 2017, for all applicable fees I hope you have found this information to be helpfulIf you have any questions or concerns, please feel free to contact me at ###-###-#### Sincerely, Kristina W***
Dear *** ***Comenity Bank has received your correspondence regarding the above-referenced account.Comenity Bank issues the Avenue credit cardWe are here to answer your questions and assist withyour concerns.Your correspondence indicates you set up payment arrangements on your account, but it
was sold to*** *** *** without your knowledgeYou are requesting we retrieve your accountfrom *** *** ***, so you can finish paying the balance, and show a positive mark onyour credit report.We have reviewed the concerns and would like to share our findingsWhen an account is delinquent,we will make attempts to contact the customer regarding the status of the accountMany times apayment is overlooked by the customer, and a reminder call is helpful to bring the account back to acurrent statusDue to potential negative ramifications for our customers if an account remainsdelinquent, we may call until our attempt to communicate is successful.The Bank will continue to try to connect with customers, even if they have indicated that they do notcurrently have the funds to make a payment, because customers’ circumstances can change and wewant to try to work out payment arrangements whenever possible.While speaking with Bank representatives you may set up payment arrangements for accounts thathave fallen delinquentNormally, these arrangements are set up for a specified date, amount andpayment methodOnce this arrangement is noted on the account, collection calls will be suspendeduntil the date of the paymentAfter that date, calls may resume if the account remains delinquent inorder for the Bank to make new arrangementsOur associates are to offer this option as long as thecustomer is able to provide the specified date, amount, and how they will make their payment.Our records indicate your account was noted on March 11, 2015, with a promise to pay of $25.00beginning March 25, and continuing each month through August 25, On April 27, 2016,you were advised by a collection representative that your account was not on a payment arrangement;an acceptable arrangement occurs when payments are scheduled with a representative and futuredates and amounts are noted on the accountRegrettably, no new arrangement was noted afterAugust 25, 2015, and the $payments you made did not meet the minimum due amount requiredon your account.Because the full minimum payments were not received, the Avenue account exceeded six consecutive billing cycles past due; as a result, the account was permanently closed, and reported to the credit-reporting agencies as an unpaid debt on February 19, 2015, with a balance of $910.79.The last payment of $was received on September 23, The account was sold on October 24, 2016, with a balance of $A letter was sent to you on October 25, 2016, advising of the sale.Please be assured, Comenity Bank is no longer reporting this account to the credit reporting agencies.We hope you find this information to be helpfulFor any additional information about this account, or to make payment arrangements, please contact *** at ###-###-####.Sincerely,Shelley A***
Dear *** *** Comenity Bank (Bank) has received correspondence regarding the above-noted accountComenity Bank issues the Roaman’s credit cardWe are here to answer your questions and assist with your concerns We understand from the complaint that you returned your
order and that you have always been able to return items free of charge, if you don’t like the items when they are receivedHowever, now you are receiving bills that have increased to $including a late feeYou also state that you have experienced rude treatmentand you are requesting to have the billing stoppedWe apologize for the inconvenience you have experienced regarding this matter Please note that Comenity Bank and Roaman’s are two separate entitiesThe Bank issues and is responsible for addressing questions related to the Roaman’s credit card account, while Roaman’s is responsible for handling matters related to sales, merchandise processing, returns, shipping and handling, and Smart Label fees We have contacted Roaman’s on your behalf and we have been advised that when ordering merchandise by mail, your credit card account is charged for the cost of the merchandise, as well as shipping and handling. When the merchandise is returned, your account is credited for the cost of the merchandise only; shipping and handling is not refunded. Additionally, if you use the Smart Label for the return, your account is billed $for the cost of the return shipping Bank records indicate that a purchase of $was charged to your account on January 20, 2017, and the return credit was applied on February 9, 2017, for $as well as the Smart Label fee of $ On January 23, 2017, a purchase of $was charged to your account, and on February 13, 2017, the return credit of $was applied to the account, as well as the Smart Label fee of $ In the interest, of customer service the Bank has removed the previously assessed late fee and finance charge in the amount of $With this adjustment the balance on your account is $This balance is validWe apologize if you felt you did not receive the best customer serviceWe never intend to treat our customers in a less-than-satisfactory mannerWe are committed to providing the best customer service and are disappointed when a customer feels this standard was not met I hope you have found this information to be helpfulIf you have any questions or concerns, please feel free to contact me at ###-###-#### Sincerely, Ashley H***
Dear Ms***We recently received a complaint, addressed to the Revdex.com, regarding yourNEW YORK & COMPANY and THE LIMITED credit card accountsComenity Bank issues theabove-referenced credit card accounts, and we respond to all account-related inquiriesYourcomplaint was
forwarded to my attention, and I appreciate the opportunity to assist you.You state in your complaint that you were contacted by the Bank on December 20, 2015, to setup payment arrangements for one year for both the NEW YORK & COMPANY, and THELIMITED credit card accountsThis payment arrangement would allow for you to pay off youraccounts within one year, and re-open themThe first payment was to be paid on January 15,2016.On January 15, 2016, you did not hear from the representative and decided to contact theBank to make your first paymentOn January 29, 2016, you received a call from the Bank withthe attempt to collect on the above-referenced accountsYou contacted the Bank back onFebruary 3, 2016, at which time you were advised that both accounts had charged off inNovember of 2015, and you requested to speak to a supervisor.You spoke to MrM*** and you requested to have the tapes pulled, for both of the priorconversationsMrM*** was to contact you back once the calls were reviewedHe attemptedto contact you back; however, MrM***’s attempt was unsuccessful.You contacted the Bank in attempts to speak to MrM*** and spoke to two morerepresentatives that you state were very rude, unaccommodating, and unwilling to help.We understand that you are requesting Comenity Bank honor the payment arrangement set upby our Bank representative on December 20, 2015, which would allow you to pay off the debtwithout your accounts going to collections, so that you may regain use of your credit cardsWeunderstand your concerns, and we sincerely apologize for any frustration or inconvenience thismatter may have caused you.Please be assured that the applicable telephone conversations have been reviewedIt is neverthe Bank's intention to treat our customers in a less-than-satisfactory manner, and we aredisappointed when a customer feels that they have not been provided with the best servicepossibleYour opinion of our service is important to us, and we appreciate the time you spent innotifying us of your concerns.After a thorough investigation, our records indicate that the NEW YORK & COMPANY account was opened on November 23, The last purchase was made on June 10, 2015, in the amount of $The last payment was made on January 15, 2016, in the amount of $The NEW YORK & COMPANY account exceeded six consecutive billing cycles past due; as a result, the account was permanently closed, and reported to the credit-reporting agencies as an unpaid debt on November 16, 2015, in the amount of $1,970.68THE LIMITED account was opened on November 30, The last purchase was made on April 19, 2015, in the amount of $The last payment was made on January 15, 2016, in the amount of $THE LIMITED account exceeded six consecutive billing cycles past due; as a result, the account was permanently closed, and reported to the credit-reporting agencies as an unpaid debt on November 16, 2015, in the amount of $1,615.15.Based upon your inquiry, the Bank has reviewed the applicable phone conversation with our Recovery representative that took place on December 20, Our records indicate that the NEW YORK & COMPANY, and THE LIMITED accounts were closed and reported as unpaid debtsThe representative advised you that you could set up payment arrangements to keep the account with the Bank, and to prevent the account from going to a third party or attorney’s officeYou agreed to a payment arrangement as you wanted to pay off the account balances, and to regain use of the accounts.During this conversation you were advised that you would have to secure the month payment plan with a paymentYou expressed that you were unable to make a payment with a checking account, and routing numberYou were also advised by the associate that he would contact you each month to secure your paymentThe payment date was set for January 15, In addition, you were advised that you would have to wait days after the final payment to request the accounts be reopened.Unfortunately, we are unable to honor the arrangement without a secured paymentTo secure payment we would need to have a checking and routing number to an account in your name which will be automatically debited.Additionally, due to the above-referenced accounts being closed by the Bank, you would have to reapply to establish a line of credit.Comenity Bank understands that customers may experience difficulty making their payments due to unforeseen circumstancesTo further set up a secured payment arrangement with a checking account, and routing number; please contact our Payment Solutions Department at ###-###-####.We value you as a customer, and we hope you find this information to be helpfulIf you have any further questions, please contact me directly at ###-###-####, ext*** (TDD/TTY ###-###-####)Sincerely,Diamond L***
This company has sent me all kinds of paperwork and bills that prove to me that they indeed have done what I have accused them of doing I have accounts with them and they are putting things from account on the other and think that I will pay twice for the same itemMy Woman Within account has been paid up because that problem has been solved .My romans and Brylane Home accounts are all mixed up and they are not willing to fix the problemI can't afford to pay all those late fees and finance charges that add up to more than I oweBrylane Home account I only Orderd floor tiles for $and a deep fryer for $of which I have paid thats all I owe on that account and they have added a charge from Woman Within to that account,and I have paid off Woman within why would I pay for it twice.Romans has my account reversed I don't owe them anything but $99,I can not except this because they reuse to look at the whole picture and fix the problem.I guess my next step will be through my attorney
Regards,
*** ***
I believe this check was cashed fraudulently I would like to see proof of the signature on the check to see whether it looks like my signature I would also like to know which US Bank location this check was cashed at My family unexpectedly moved in the middle of September I set up mail forwarding with the USPS on September 13, before I had time to make address changes on all my relevant accounts Afterward, I had multiple pieces of mail that went missing (various bills I expect each month)
Dear *** ** ***Comenity Bank has received your additional correspondence regarding the above-referenced accountComenity Bank issues the Victoria’s Secret Angel credit cardWe are here to answer your questions and assist with your concerns.We understand from your additional complaint that the Bank has not issued a credit to your account for any paymentFurthermore, you state that you made a payment of $160.00, which was for the months of February 2017, and March We further understand that you were advised by a Bank representative that we would waive a payment for one monthYou are requesting that the Bank either issue a credit of $to your account or waive a future payment, as you have already submitted a payment for February and MarchWe understand your concerns, and apologize for any frustration this matter may have caused you.Our records indicate that on February 23, 2017, your account was still showing a past due payment of $for your February 1, 2017, due dateTherefore, a total minimum payment of $was due by March 1, Please be advised that the Bank waived the past due amount of $80.00, and as a result a payment of $was due by March 1, Bank records further indicate that on February 24, 2017, we received a payment of $This payment brought your account current.In the interest of customer service, the Bank has waived the payment due for April 1, 2017; therefore, the next payment due on your account will be on May 1, 2017.I hope you have found this information to be helpfulIf you have any questions or concerns, please feel free to contact me at ###-###-####.Sincerely,Jenny W***
RE: *** *** ANN INCwould like to follow up on this complaint submitted by the client *** *** As this concerns involves an account inquiry it has been directed to our partners at Comenity Bank that manage the credit card programThe Credit Card program will be following up
directly regarding this concern. Sincerely, Michelle S*SrManager, Corporate Client Contact ANN INC.s why here
My argument is that the West Elm representative we dealt with on the day of purchase did not explain the finance deal that Comenity Bank are now statingWhen we bought the furniture we were told something different and that we would NOT be charged any interest on our purchase OR that we had a deadline with which we needed pay by or receive the full amount of interest- THIS WAS NOT EXPLAINED TO ME. The West Elm representative presented this differently to me as I have stated aboveMy point is that what we were told on the day by the West Elm representative is not what is being stated by Comenity BankNot only that, I had never received any written verification of our finance deal via email, mail OR on my WE account (nor was it attached on the previous Revdex.com message from Comenity Bank like they said it was.) Had I had known this was the case, I would have paid the full amount off as and when needed!
Regards,
Tina Rix
Dear *** ***Thank you for your additional complaint, addressed to the Revdex.com, regarding the abovenotedapplicationComenity Capital Bank issues Orbitz Rewards Visa@ credit card accounts, and werespond to all account-related questionsYour compliant was forwarded to my attention, and I appreciatethis opportunity to assist you.Your compliant states that you are unsatisfied with my previous response regarding the outcome of yourOrbib Rewards Visa applicationYou further indicate that you did not request to have the inquiryremoved from your credit bureau report, and you ask for a review of the denial letter that you reference inyour complaint where it states that we are unable to verify your credit history.Due to the fact that we are unable to view your credit report, Comenity Capital Bank will remove theinquiry in its entirety.Due to their compliance policies, the credit bureaus do not delete inquiries from a consumer's creditbureau reportHowever, when the Bank requests that an inquiry be removed, the credit bureaus willchange it to a soft inquiryThis means that the inquiry only appears when the consumer pulls his or herown credit reportA soft inquiry does not appear on a consumer's credit report that is provided to alender or any other authorized party, and it does not impact the consumer's credit scoreTherefore, youwill continue to see the inquiry on your credit report, but it will not be visible to anyone else who may pullyour credit report.As stated in our previous correspondence, we appreciate your interest in our credit card program withOrbitz Rewards Visa@ and invite you to reapply in the near future once the freeze has been removedfrom your credit fileAn application may be submitted online at http:llwww.orbitz.com.We hope you find this information helpfulIf you have any questions please feel free to contact me at ###-###-#### (TDD/TTY ###-###-####)I would be happy to assist you.Sincerely,Rosa M*** *** ***
Dear *** ***We received your complaint, submitted to the Revdex.com, regarding the above-referenced accountComenity Bank issues Justice credit card accounts, and we are here to answer all of your account-related questionsYour correspondence was forwarded to my attention, and I
appreciate the opportunity to assist you.I understand from your complaint that you made three payments to the wrong account numberAdditionally, you state you have previously provided information to have these payments located and you request the payments be applied to the Justice accountI apologize for any inconvenience or frustration that this matter may have caused you.After a thorough investigation, we discovered the electronic payments you made for $on January 30, 2015, $on February 10, 2015, and $on February 27, 2015, were applied to another accountPlease be assured that credits for the above-referenced payments have been applied to your Justice accountAs of the date of this letter, your balance is $144.25.I hope you find this information to be helpfulShould you have any further questions or concerns, please contact me at the address noted above, or by calling toll free at ###-###-####, ext*** (TDD/TTY ###-###-####)I will be happy to assist you.Sincerely,*** ***Consumer Relations Specialist
Dear *** *** *** Thank you for contacting Comenity Bank. We issue multiple retail credit card accounts, and are here to help with your questions The Revdex.com forwarded your complaint to my attention and I appreciate the opportunity to respond to
your concerns. You state that since August 10, 2015, Comenity Bank has been calling your home before 9:a.mand you are requesting to not receive any calls before that time. We sincerely apologize for any frustration or inconvenience this matter may have caused you. We have reviewed our records and we were unable to locate any calls from the Bank to an account in your name with the telephone number ending in *** If you are still receiving calls from the Bank, please provide the telephone number that you are receiving calls on. Once we have received this information, we would be happy to research your concerns We hope you find this information helpful. If you have any additional questions or concerns please contact me directly at ###-###-####, ext*** (TDD/TTY ###-###-####). I will be happy to assist you. Sincerely, Laura R*** *** *** ***
Dear *** *** *** We received the complaint that you sent to the Revdex.com, regarding the above-noted account. Comenity Bank issues LOVELOFT accounts, and we are here to help with your account-related questions. Your complaint was forwarded to my
attention, and I appreciate the opportunity to address your concerns We understand your concerns as explained in your correspondence You state that you paid off your account balance of $and received a statement showing that interest was applied to your account totaling $39.90. You request that the Bank cease and desist contacting you by telephone and that we not sell your number to other businesses. Additionally, you request that we close your LOVELOFT account. Our records indicate on May 10, 2015, the LOVELOFT credit card account was opened. Use of the account, or failure to close the account within days of receiving the Credit Card Agreement (CCA), indicated your acceptance of the terms of the agreement, including the assessment of any finance charges and fees Please keep in mind that when payments are not received, are received after the due date, or are made for less than the minimum required, the account will be assessed a late fee, as explained in the CCA. The account billed on April 11, 2016, with a balance of $and a minimum payment of $due by May 7, 2016. As no payment was received by the May due date; a late fee and finance charge were assessed. The account billed on May 12, 2016, with a balance of $and a minimum payment of $due by June 7, 2016. As no payment was received by the June due date, a late fee and finance charge were assessed; resulting in an outstanding balance of $ The account fell two billing cycles past due. On June 12, 2016, the Bank received your payment of $230.34, leaving your account with a balance of $39.90. Although we found no billing errors on the part of Comenity Bank, in the interest of customer service, credits totaling $have been issued to the account, for the fees that were previously assessed. Please be assured, as an additional courtesy, we sent notification to the national credit-reporting agencies with instructions to delete the day delinquency that was reported for June 2016, regarding the LOVELOFT account. Please allow the national credit-reporting agencies up to days to update their records. On June 21, 2016, the account was closed, per your request. Although you requested your account closed, we hope that you will continue to shop with LOFT. Comenity Bank will honor your cease and desist request. You should no longer be receiving phone calls regarding the LOVELOFT account. In addition, Comenity Bank opted you out of information sharing. We hope you find this information helpful. Should you have any further questions or concerns, please contact me directly at ###-###-####, ext*** (TDD/TTY ###-###-####). I will be happy to assist you. Sincerely, Tionna M***
From: [email protected] [mailto:[email protected]] Sent: Sunday, February 05, 7:PMTo: [email protected]: Re: Compliant Against Metrostyle Credit Card ID: 11814541Greetings: The purpose of this e-mail is to furnish my reply to letter dated January 31, from KaiM*** Comenity Bank Compliance Department, After reviewing Comenity Bank response to Revdex.com; Information is not accurate and I disagreeI was informed that the Twenty ($20.00) dollars would be waived after Metrostyle Customer Service Department learned that, the merchandise was refusedThat left the account with a zero balance. Comentiy Bank stated in the letter, they will no longer provide additional information concerning my disputePoint of contact is *** *** @ ###-###-####, which is the new Bank for Metrostyle Credit Card.I'm quite sure Metrostyle record conversations with customersNot sure if Metrostyle Customer Service is willing to provide a letter which will support my dispute. I am willing to contact Metrostyle and *** *** by way conversation if applicableThis matter has prolonged and require closure. Sincerely, Ms *** ***
I am rejecting this response because:
AGAIN, You Comenity HAVE a letter in your possession from *** *** directly stating that NOTHING was returned by you Comenity between June 1st and June 31st YOU Comenity claim that a payment was returned on June 15th I am 100% positive if you look at that date on my bank statement and any days before or after, you won't see a returned payment I am also 100% positive the letter from *** *** states this fact. I have waisted numerous days, phone calls, fax charges and time You Comenity asked for a letterhead from the bank after saying my full statement was not sufficient and YOU RECEIVED THAT LETTER.I will find our how I take this one step further because Come not is in the wrong with whatever mistake you made on my account that WAS in good standing and AGAIN that was paid days before the due date and above the minimum like I had always done in the past
Regards,
*** ***
Dear *** ** ***Thank you for the recent complaint, addressed to the Revdex.com, regarding the above-notedaccountComenity Bank issues Crate&Barrel credit accounts, and we are here to help with your accountrelatedquestionsYour complaint was fotwarded to my attention, and I
appreciate the opportunity to respondto your concerns.I understand from your complaint that you made a purchase in November and eamed an $rewardcertificate that was to be applied towards your new purchase made in November However, this rewardwas not applied towards your new order and you are requesting that your account be credited $for thatreward certificateI apologize for any confusion or inconvenience this situation may have caused you.Please be advised that Comenity Bank and Crate&Barrel are two separate entitiesThe Bank is responsiblefor addressing questions related to the credit account, and Crate&Barrel is responsible for addressing concernsregarding merchandise, charges, and credits.After reviewing your account, our records indicate that a purchase of $1,posted to your account onNovember 75, 2013, and a billing statement was issued to you on December 8, 2013, showing a minimumpayment due by January 3, Furthermore, attached to this statement was your reward certificate for$80.00, which was set to expire on March 8, 2014.On November 14, 2014, a purchase of $1,was charged to your accountYou stated that your $80.00reward certificate was to be applied toward this order; however, it was not applied towards your orderPleasebe advised that the expiration date for the $reward certificate was March 8, 2014; therefore, it was nolonger valid when you made your new purchase.Please note that all reward certificates eamed will be included at the top of the monthly billing statements.Furthermore, certificates will expire within daysCrateBBarrel does not accept expired rewards and will notreissue expired reward certificates.Comenity Bank has found no billing errors on your account, we are unwilling to issue a credit to your accountfor the expired reward certificate.Should you have any additional questions or concerns regarding your account please do not hesitate to contactme directly at ###-###-####, ext*** (TDD/TTY ###-###-####)I would be happy to assist you.Sincerely,*** ***Consumer Relations Specialist
Dear *** ***We have received the complaint regarding the above-referenced accountComenity Capital Bank issues Lending Club Patient Solutions credit accounts, and we are here to help with your account-related questionsYour complaint, addressed to the Revdex.com, was forwarded to
my attention, and I appreciate the opportunity to respond to your concerns.In reviewing the complaint, the Bank understands that you financed orthodontia treatments on your account; however, you state that you cancelled your treatments and were issued a credit of $2,100.00, which left a remaining balance of $owingYou further state that you received a statement showing a minimum payment of $due, which is more than the balance you state you owedFurthermore, you contacted our Customer Care team and were advised that the minimum payment was updated and that your minimum payment was zeroHowever, you continued to receive statements showing a past due balance owing and it has affected your credit bureau historyYou are requesting that your account and credit bureau history be updatedWe apologize for any frustration or inconvenience this situation may have caused you.Our records indicate that on March 23, 2016, a purchase of $2,posted to your account and was placed on a 24-month waived interest equal payment plan, set to expire on March 25, Purchases on this plan will not be assessed interest if the purchase is paid completely, before the end date of the promotional periodAt the end of the promotional period, any balance remaining on the plan is added to the regular revolving balanceThe customer is required to make equal monthly payments during the promotional periodFor example, if the customer’s purchase is $1,and the plan lasts for months, the customer is required to make an equal payment of $each monthPlease be advised that the information regarding your promotional plans appeared on your monthly billing statements, under the heading, “details of your plans”.Bank records further show that a credit of $2,posted to your account on August 3, 2016, which left a remaining balance of $Please be advised as a result of payment not being received, or being received late, for the months of April 2016, May 2016, June 2016, July 2016, and August 2016, late fees and finance charges were assessed to your account.Please be advised the minimum payment on your account is based on your purchase of $2,As a result of your purchase being placed on the 24-month waived interest equal payment plan, your minimum payment is broken up into equal payments for the monthsAlthough a credit was applied to your account, the minimum payment would not changeAdditionally, please understand that any past due amount will be included in the minimum payment dueYour account billed on June 23, 2016, with a balance of $2,and a minimum payment of $due by July 19, No payment was received; therefore, when the account billed on July 24, 2016, it indicated a past due amount of $with a total minimum payment of $due by August 19, We received a payment of $on August 2, 2016, which still left a past due balanceA credit of $2,was applied to your account on August 3, 2016, leaving a remaining balance of $on your accountSince the minimum due, and the past due balance equaled your balance, the August 24, 2016, statement indicated a balance of $with a payment of $due by September 19, 2016.Although Comenity Capital Bank did not find any errors with the account, we issued a credit of $for the late fee that was assessed to your account on September 19, However, we are unwilling to remove any additional fees or update your credit bureau history, as they are valid.Your payment of $was received on September 20, 2016, and your balance is zero.We hope the information provided is helpfulShould you have any additional questions or concerns regarding this letter, please contact me at ###-###-####, ext*** (TDD/TTY ###-###-####)I would be happy to assist you.Sincerely,Jenny W***
I was told I would not be charged a late fee I do not agree with your response If an employee tells me I won't be charged a late fee I believe them Since I am not able to trust what your employees and how your company does business I will be closing my account with you and will be letting all my friends know how you do business!
Regards, *** ***
I am rejecting this response because: I have it written down that I paid this bill in fullFor some reason it must have not gone through I am requesting that you please remove all fees and I will pay the balance in full I don't know what happened here..maybe it was an Internet error
...but I did make dogs payment
On Commenity Banks online website to pay bills and see all of the history of purchases and payments, there is and has always been a green check mark on the current checking account for payment of services I did not change that check mark to a closed checking account When I submitted my payment, it was on the current checking account As soon as I saw the message from Commenity Bank regarding this matter, I immediately submitted funds again and closed all accounts associated with Commenit Bank so that I cannot be charged for any fees that I have not incurred I have submitted complaints with the Revdex.com and all three credit reporting agencies I have sent a complaint to the federal trade comission I will be in touch with other agencies that deal with issues of credit card issues that I have with Commenity Bank I will not accept the answer that was given to my by Commenity Bank because I did not make this error I will no longer be a consumer of any Commenity Bank retailers To the Revdex.com, thank you for all of your help in this matter I will no longer be a customer of any Commenity Bank services
Regards, *** ***
Dear *** ** *** ***: Comenity Bank (Bank) has received your correspondence regarding the above-referenced accountComenity Bank issues the Lane Bryant credit cardWe are here to answer your questions and assist with your concerns I understand your concerns
regarding the charges for Account Assure on your Lane Bryant credit card accountI further understand you would like all charges removed from your account for Account Assure After a thorough review, Bank records indicate on November 29, 2011, you elected to enroll in an optional debt cancellation program from Account AssureThe monthly fee for Account Assure is based on the outstanding monthly balance of your account each monthThe monthly fee is $per $of your outstanding balanceIf there is no balance at billing, there is no charge Please be assured, as of February 20, 2017, your enrollment in the account protection from Account Assure has been cancelledAdditionally, we have issued credits totaling $on March 22, 2017, for all applicable fees I hope you have found this information to be helpfulIf you have any questions or concerns, please feel free to contact me at ###-###-#### Sincerely, Kristina W***
Dear *** ***Comenity Bank has received your correspondence regarding the above-referenced account.Comenity Bank issues the Avenue credit cardWe are here to answer your questions and assist withyour concerns.Your correspondence indicates you set up payment arrangements on your account, but it
was sold to*** *** *** without your knowledgeYou are requesting we retrieve your accountfrom *** *** ***, so you can finish paying the balance, and show a positive mark onyour credit report.We have reviewed the concerns and would like to share our findingsWhen an account is delinquent,we will make attempts to contact the customer regarding the status of the accountMany times apayment is overlooked by the customer, and a reminder call is helpful to bring the account back to acurrent statusDue to potential negative ramifications for our customers if an account remainsdelinquent, we may call until our attempt to communicate is successful.The Bank will continue to try to connect with customers, even if they have indicated that they do notcurrently have the funds to make a payment, because customers’ circumstances can change and wewant to try to work out payment arrangements whenever possible.While speaking with Bank representatives you may set up payment arrangements for accounts thathave fallen delinquentNormally, these arrangements are set up for a specified date, amount andpayment methodOnce this arrangement is noted on the account, collection calls will be suspendeduntil the date of the paymentAfter that date, calls may resume if the account remains delinquent inorder for the Bank to make new arrangementsOur associates are to offer this option as long as thecustomer is able to provide the specified date, amount, and how they will make their payment.Our records indicate your account was noted on March 11, 2015, with a promise to pay of $25.00beginning March 25, and continuing each month through August 25, On April 27, 2016,you were advised by a collection representative that your account was not on a payment arrangement;an acceptable arrangement occurs when payments are scheduled with a representative and futuredates and amounts are noted on the accountRegrettably, no new arrangement was noted afterAugust 25, 2015, and the $payments you made did not meet the minimum due amount requiredon your account.Because the full minimum payments were not received, the Avenue account exceeded six consecutive billing cycles past due; as a result, the account was permanently closed, and reported to the credit-reporting agencies as an unpaid debt on February 19, 2015, with a balance of $910.79.The last payment of $was received on September 23, The account was sold on October 24, 2016, with a balance of $A letter was sent to you on October 25, 2016, advising of the sale.Please be assured, Comenity Bank is no longer reporting this account to the credit reporting agencies.We hope you find this information to be helpfulFor any additional information about this account, or to make payment arrangements, please contact *** at ###-###-####.Sincerely,Shelley A***
Dear *** *** Comenity Bank (Bank) has received correspondence regarding the above-noted accountComenity Bank issues the Roaman’s credit cardWe are here to answer your questions and assist with your concerns We understand from the complaint that you returned your
order and that you have always been able to return items free of charge, if you don’t like the items when they are receivedHowever, now you are receiving bills that have increased to $including a late feeYou also state that you have experienced rude treatmentand you are requesting to have the billing stoppedWe apologize for the inconvenience you have experienced regarding this matter Please note that Comenity Bank and Roaman’s are two separate entitiesThe Bank issues and is responsible for addressing questions related to the Roaman’s credit card account, while Roaman’s is responsible for handling matters related to sales, merchandise processing, returns, shipping and handling, and Smart Label fees We have contacted Roaman’s on your behalf and we have been advised that when ordering merchandise by mail, your credit card account is charged for the cost of the merchandise, as well as shipping and handling. When the merchandise is returned, your account is credited for the cost of the merchandise only; shipping and handling is not refunded. Additionally, if you use the Smart Label for the return, your account is billed $for the cost of the return shipping Bank records indicate that a purchase of $was charged to your account on January 20, 2017, and the return credit was applied on February 9, 2017, for $as well as the Smart Label fee of $ On January 23, 2017, a purchase of $was charged to your account, and on February 13, 2017, the return credit of $was applied to the account, as well as the Smart Label fee of $ In the interest, of customer service the Bank has removed the previously assessed late fee and finance charge in the amount of $With this adjustment the balance on your account is $This balance is validWe apologize if you felt you did not receive the best customer serviceWe never intend to treat our customers in a less-than-satisfactory mannerWe are committed to providing the best customer service and are disappointed when a customer feels this standard was not met I hope you have found this information to be helpfulIf you have any questions or concerns, please feel free to contact me at ###-###-#### Sincerely, Ashley H***
Dear Ms***We recently received a complaint, addressed to the Revdex.com, regarding yourNEW YORK & COMPANY and THE LIMITED credit card accountsComenity Bank issues theabove-referenced credit card accounts, and we respond to all account-related inquiriesYourcomplaint was
forwarded to my attention, and I appreciate the opportunity to assist you.You state in your complaint that you were contacted by the Bank on December 20, 2015, to setup payment arrangements for one year for both the NEW YORK & COMPANY, and THELIMITED credit card accountsThis payment arrangement would allow for you to pay off youraccounts within one year, and re-open themThe first payment was to be paid on January 15,2016.On January 15, 2016, you did not hear from the representative and decided to contact theBank to make your first paymentOn January 29, 2016, you received a call from the Bank withthe attempt to collect on the above-referenced accountsYou contacted the Bank back onFebruary 3, 2016, at which time you were advised that both accounts had charged off inNovember of 2015, and you requested to speak to a supervisor.You spoke to MrM*** and you requested to have the tapes pulled, for both of the priorconversationsMrM*** was to contact you back once the calls were reviewedHe attemptedto contact you back; however, MrM***’s attempt was unsuccessful.You contacted the Bank in attempts to speak to MrM*** and spoke to two morerepresentatives that you state were very rude, unaccommodating, and unwilling to help.We understand that you are requesting Comenity Bank honor the payment arrangement set upby our Bank representative on December 20, 2015, which would allow you to pay off the debtwithout your accounts going to collections, so that you may regain use of your credit cardsWeunderstand your concerns, and we sincerely apologize for any frustration or inconvenience thismatter may have caused you.Please be assured that the applicable telephone conversations have been reviewedIt is neverthe Bank's intention to treat our customers in a less-than-satisfactory manner, and we aredisappointed when a customer feels that they have not been provided with the best servicepossibleYour opinion of our service is important to us, and we appreciate the time you spent innotifying us of your concerns.After a thorough investigation, our records indicate that the NEW YORK & COMPANY account was opened on November 23, The last purchase was made on June 10, 2015, in the amount of $The last payment was made on January 15, 2016, in the amount of $The NEW YORK & COMPANY account exceeded six consecutive billing cycles past due; as a result, the account was permanently closed, and reported to the credit-reporting agencies as an unpaid debt on November 16, 2015, in the amount of $1,970.68THE LIMITED account was opened on November 30, The last purchase was made on April 19, 2015, in the amount of $The last payment was made on January 15, 2016, in the amount of $THE LIMITED account exceeded six consecutive billing cycles past due; as a result, the account was permanently closed, and reported to the credit-reporting agencies as an unpaid debt on November 16, 2015, in the amount of $1,615.15.Based upon your inquiry, the Bank has reviewed the applicable phone conversation with our Recovery representative that took place on December 20, Our records indicate that the NEW YORK & COMPANY, and THE LIMITED accounts were closed and reported as unpaid debtsThe representative advised you that you could set up payment arrangements to keep the account with the Bank, and to prevent the account from going to a third party or attorney’s officeYou agreed to a payment arrangement as you wanted to pay off the account balances, and to regain use of the accounts.During this conversation you were advised that you would have to secure the month payment plan with a paymentYou expressed that you were unable to make a payment with a checking account, and routing numberYou were also advised by the associate that he would contact you each month to secure your paymentThe payment date was set for January 15, In addition, you were advised that you would have to wait days after the final payment to request the accounts be reopened.Unfortunately, we are unable to honor the arrangement without a secured paymentTo secure payment we would need to have a checking and routing number to an account in your name which will be automatically debited.Additionally, due to the above-referenced accounts being closed by the Bank, you would have to reapply to establish a line of credit.Comenity Bank understands that customers may experience difficulty making their payments due to unforeseen circumstancesTo further set up a secured payment arrangement with a checking account, and routing number; please contact our Payment Solutions Department at ###-###-####.We value you as a customer, and we hope you find this information to be helpfulIf you have any further questions, please contact me directly at ###-###-####, ext*** (TDD/TTY ###-###-####)Sincerely,Diamond L***
This company has sent me all kinds of paperwork and bills that prove to me that they indeed have done what I have accused them of doing I have accounts with them and they are putting things from account on the other and think that I will pay twice for the same itemMy Woman Within account has been paid up because that problem has been solved .My romans and Brylane Home accounts are all mixed up and they are not willing to fix the problemI can't afford to pay all those late fees and finance charges that add up to more than I oweBrylane Home account I only Orderd floor tiles for $and a deep fryer for $of which I have paid thats all I owe on that account and they have added a charge from Woman Within to that account,and I have paid off Woman within why would I pay for it twice.Romans has my account reversed I don't owe them anything but $99,I can not except this because they reuse to look at the whole picture and fix the problem.I guess my next step will be through my attorney
Regards,
*** ***
I believe this check was cashed fraudulently I would like to see proof of the signature on the check to see whether it looks like my signature I would also like to know which US Bank location this check was cashed at My family unexpectedly moved in the middle of September I set up mail forwarding with the USPS on September 13, before I had time to make address changes on all my relevant accounts Afterward, I had multiple pieces of mail that went missing (various bills I expect each month)
Dear *** ** ***Comenity Bank has received your additional correspondence regarding the above-referenced accountComenity Bank issues the Victoria’s Secret Angel credit cardWe are here to answer your questions and assist with your concerns.We understand from your additional complaint that the Bank has not issued a credit to your account for any paymentFurthermore, you state that you made a payment of $160.00, which was for the months of February 2017, and March We further understand that you were advised by a Bank representative that we would waive a payment for one monthYou are requesting that the Bank either issue a credit of $to your account or waive a future payment, as you have already submitted a payment for February and MarchWe understand your concerns, and apologize for any frustration this matter may have caused you.Our records indicate that on February 23, 2017, your account was still showing a past due payment of $for your February 1, 2017, due dateTherefore, a total minimum payment of $was due by March 1, Please be advised that the Bank waived the past due amount of $80.00, and as a result a payment of $was due by March 1, Bank records further indicate that on February 24, 2017, we received a payment of $This payment brought your account current.In the interest of customer service, the Bank has waived the payment due for April 1, 2017; therefore, the next payment due on your account will be on May 1, 2017.I hope you have found this information to be helpfulIf you have any questions or concerns, please feel free to contact me at ###-###-####.Sincerely,Jenny W***
RE: *** *** ANN INCwould like to follow up on this complaint submitted by the client *** *** As this concerns involves an account inquiry it has been directed to our partners at Comenity Bank that manage the credit card programThe Credit Card program will be following up
*SrManager, Corporate Client Contact ANN INC.s why here
directly regarding this concern. Sincerely, Michelle S
My argument is that the West Elm representative we dealt with on the day of purchase did not explain the finance deal that Comenity Bank are now statingWhen we bought the furniture we were told something different and that we would NOT be charged any interest on our purchase OR that we had a deadline with which we needed pay by or receive the full amount of interest- THIS WAS NOT EXPLAINED TO ME. The West Elm representative presented this differently to me as I have stated aboveMy point is that what we were told on the day by the West Elm representative is not what is being stated by Comenity BankNot only that, I had never received any written verification of our finance deal via email, mail OR on my WE account (nor was it attached on the previous Revdex.com message from Comenity Bank like they said it was.) Had I had known this was the case, I would have paid the full amount off as and when needed!
Regards,
Tina Rix
Dear *** ***Thank you for your additional complaint, addressed to the Revdex.com, regarding the abovenotedapplicationComenity Capital Bank issues Orbitz Rewards Visa@ credit card accounts, and werespond to all account-related questionsYour compliant was forwarded to my attention, and I appreciatethis opportunity to assist you.Your compliant states that you are unsatisfied with my previous response regarding the outcome of yourOrbib Rewards Visa applicationYou further indicate that you did not request to have the inquiryremoved from your credit bureau report, and you ask for a review of the denial letter that you reference inyour complaint where it states that we are unable to verify your credit history.Due to the fact that we are unable to view your credit report, Comenity Capital Bank will remove theinquiry in its entirety.Due to their compliance policies, the credit bureaus do not delete inquiries from a consumer's creditbureau reportHowever, when the Bank requests that an inquiry be removed, the credit bureaus willchange it to a soft inquiryThis means that the inquiry only appears when the consumer pulls his or herown credit reportA soft inquiry does not appear on a consumer's credit report that is provided to alender or any other authorized party, and it does not impact the consumer's credit scoreTherefore, youwill continue to see the inquiry on your credit report, but it will not be visible to anyone else who may pullyour credit report.As stated in our previous correspondence, we appreciate your interest in our credit card program withOrbitz Rewards Visa@ and invite you to reapply in the near future once the freeze has been removedfrom your credit fileAn application may be submitted online at http:llwww.orbitz.com.We hope you find this information helpfulIf you have any questions please feel free to contact me at ###-###-#### (TDD/TTY ###-###-####)I would be happy to assist you.Sincerely,Rosa M*** *** ***
Dear *** ***We received your complaint, submitted to the Revdex.com, regarding the above-referenced accountComenity Bank issues Justice credit card accounts, and we are here to answer all of your account-related questionsYour correspondence was forwarded to my attention, and I
appreciate the opportunity to assist you.I understand from your complaint that you made three payments to the wrong account numberAdditionally, you state you have previously provided information to have these payments located and you request the payments be applied to the Justice accountI apologize for any inconvenience or frustration that this matter may have caused you.After a thorough investigation, we discovered the electronic payments you made for $on January 30, 2015, $on February 10, 2015, and $on February 27, 2015, were applied to another accountPlease be assured that credits for the above-referenced payments have been applied to your Justice accountAs of the date of this letter, your balance is $144.25.I hope you find this information to be helpfulShould you have any further questions or concerns, please contact me at the address noted above, or by calling toll free at ###-###-####, ext*** (TDD/TTY ###-###-####)I will be happy to assist you.Sincerely,*** ***Consumer Relations Specialist
Dear *** *** *** Thank you for contacting Comenity Bank. We issue multiple retail credit card accounts, and are here to help with your questions The Revdex.com forwarded your complaint to my attention and I appreciate the opportunity to respond to
your concerns. You state that since August 10, 2015, Comenity Bank has been calling your home before 9:a.mand you are requesting to not receive any calls before that time. We sincerely apologize for any frustration or inconvenience this matter may have caused you. We have reviewed our records and we were unable to locate any calls from the Bank to an account in your name with the telephone number ending in *** If you are still receiving calls from the Bank, please provide the telephone number that you are receiving calls on. Once we have received this information, we would be happy to research your concerns We hope you find this information helpful. If you have any additional questions or concerns please contact me directly at ###-###-####, ext*** (TDD/TTY ###-###-####). I will be happy to assist you. Sincerely, Laura R*** *** *** ***
Dear *** *** *** We received the complaint that you sent to the Revdex.com, regarding the above-noted account. Comenity Bank issues LOVELOFT accounts, and we are here to help with your account-related questions. Your complaint was forwarded to my
attention, and I appreciate the opportunity to address your concerns We understand your concerns as explained in your correspondence You state that you paid off your account balance of $and received a statement showing that interest was applied to your account totaling $39.90. You request that the Bank cease and desist contacting you by telephone and that we not sell your number to other businesses. Additionally, you request that we close your LOVELOFT account. Our records indicate on May 10, 2015, the LOVELOFT credit card account was opened. Use of the account, or failure to close the account within days of receiving the Credit Card Agreement (CCA), indicated your acceptance of the terms of the agreement, including the assessment of any finance charges and fees Please keep in mind that when payments are not received, are received after the due date, or are made for less than the minimum required, the account will be assessed a late fee, as explained in the CCA. The account billed on April 11, 2016, with a balance of $and a minimum payment of $due by May 7, 2016. As no payment was received by the May due date; a late fee and finance charge were assessed. The account billed on May 12, 2016, with a balance of $and a minimum payment of $due by June 7, 2016. As no payment was received by the June due date, a late fee and finance charge were assessed; resulting in an outstanding balance of $ The account fell two billing cycles past due. On June 12, 2016, the Bank received your payment of $230.34, leaving your account with a balance of $39.90. Although we found no billing errors on the part of Comenity Bank, in the interest of customer service, credits totaling $have been issued to the account, for the fees that were previously assessed. Please be assured, as an additional courtesy, we sent notification to the national credit-reporting agencies with instructions to delete the day delinquency that was reported for June 2016, regarding the LOVELOFT account. Please allow the national credit-reporting agencies up to days to update their records. On June 21, 2016, the account was closed, per your request. Although you requested your account closed, we hope that you will continue to shop with LOFT. Comenity Bank will honor your cease and desist request. You should no longer be receiving phone calls regarding the LOVELOFT account. In addition, Comenity Bank opted you out of information sharing. We hope you find this information helpful. Should you have any further questions or concerns, please contact me directly at ###-###-####, ext*** (TDD/TTY ###-###-####). I will be happy to assist you. Sincerely, Tionna M***
From: [email protected] [mailto:[email protected]] Sent: Sunday, February 05, 7:PMTo: [email protected]: Re: Compliant Against Metrostyle Credit Card ID: 11814541Greetings: The purpose of this e-mail is to furnish my reply to letter dated January 31, from KaiM*** Comenity Bank Compliance Department, After reviewing Comenity Bank response to Revdex.com; Information is not accurate and I disagreeI was informed that the Twenty ($20.00) dollars would be waived after Metrostyle Customer Service Department learned that, the merchandise was refusedThat left the account with a zero balance. Comentiy Bank stated in the letter, they will no longer provide additional information concerning my disputePoint of contact is *** *** @ ###-###-####, which is the new Bank for Metrostyle Credit Card.I'm quite sure Metrostyle record conversations with customersNot sure if Metrostyle Customer Service is willing to provide a letter which will support my dispute. I am willing to contact Metrostyle and *** *** by way conversation if applicableThis matter has prolonged and require closure. Sincerely, Ms *** ***
I am rejecting this response because:
AGAIN, You Comenity HAVE a letter in your possession from *** *** directly stating that NOTHING was returned by you Comenity between June 1st and June 31st YOU Comenity claim that a payment was returned on June 15th I am 100% positive if you look at that date on my bank statement and any days before or after, you won't see a returned payment I am also 100% positive the letter from *** *** states this fact. I have waisted numerous days, phone calls, fax charges and time You Comenity asked for a letterhead from the bank after saying my full statement was not sufficient and YOU RECEIVED THAT LETTER.I will find our how I take this one step further because Come not is in the wrong with whatever mistake you made on my account that WAS in good standing and AGAIN that was paid days before the due date and above the minimum like I had always done in the past
Regards,
*** ***
Dear *** ** ***Thank you for the recent complaint, addressed to the Revdex.com, regarding the above-notedaccountComenity Bank issues Crate&Barrel credit accounts, and we are here to help with your accountrelatedquestionsYour complaint was fotwarded to my attention, and I
appreciate the opportunity to respondto your concerns.I understand from your complaint that you made a purchase in November and eamed an $rewardcertificate that was to be applied towards your new purchase made in November However, this rewardwas not applied towards your new order and you are requesting that your account be credited $for thatreward certificateI apologize for any confusion or inconvenience this situation may have caused you.Please be advised that Comenity Bank and Crate&Barrel are two separate entitiesThe Bank is responsiblefor addressing questions related to the credit account, and Crate&Barrel is responsible for addressing concernsregarding merchandise, charges, and credits.After reviewing your account, our records indicate that a purchase of $1,posted to your account onNovember 75, 2013, and a billing statement was issued to you on December 8, 2013, showing a minimumpayment due by January 3, Furthermore, attached to this statement was your reward certificate for$80.00, which was set to expire on March 8, 2014.On November 14, 2014, a purchase of $1,was charged to your accountYou stated that your $80.00reward certificate was to be applied toward this order; however, it was not applied towards your orderPleasebe advised that the expiration date for the $reward certificate was March 8, 2014; therefore, it was nolonger valid when you made your new purchase.Please note that all reward certificates eamed will be included at the top of the monthly billing statements.Furthermore, certificates will expire within daysCrateBBarrel does not accept expired rewards and will notreissue expired reward certificates.Comenity Bank has found no billing errors on your account, we are unwilling to issue a credit to your accountfor the expired reward certificate.Should you have any additional questions or concerns regarding your account please do not hesitate to contactme directly at ###-###-####, ext*** (TDD/TTY ###-###-####)I would be happy to assist you.Sincerely,*** ***Consumer Relations Specialist
Dear *** ***We have received the complaint regarding the above-referenced accountComenity Capital Bank issues Lending Club Patient Solutions credit accounts, and we are here to help with your account-related questionsYour complaint, addressed to the Revdex.com, was forwarded to
my attention, and I appreciate the opportunity to respond to your concerns.In reviewing the complaint, the Bank understands that you financed orthodontia treatments on your account; however, you state that you cancelled your treatments and were issued a credit of $2,100.00, which left a remaining balance of $owingYou further state that you received a statement showing a minimum payment of $due, which is more than the balance you state you owedFurthermore, you contacted our Customer Care team and were advised that the minimum payment was updated and that your minimum payment was zeroHowever, you continued to receive statements showing a past due balance owing and it has affected your credit bureau historyYou are requesting that your account and credit bureau history be updatedWe apologize for any frustration or inconvenience this situation may have caused you.Our records indicate that on March 23, 2016, a purchase of $2,posted to your account and was placed on a 24-month waived interest equal payment plan, set to expire on March 25, Purchases on this plan will not be assessed interest if the purchase is paid completely, before the end date of the promotional periodAt the end of the promotional period, any balance remaining on the plan is added to the regular revolving balanceThe customer is required to make equal monthly payments during the promotional periodFor example, if the customer’s purchase is $1,and the plan lasts for months, the customer is required to make an equal payment of $each monthPlease be advised that the information regarding your promotional plans appeared on your monthly billing statements, under the heading, “details of your plans”.Bank records further show that a credit of $2,posted to your account on August 3, 2016, which left a remaining balance of $Please be advised as a result of payment not being received, or being received late, for the months of April 2016, May 2016, June 2016, July 2016, and August 2016, late fees and finance charges were assessed to your account.Please be advised the minimum payment on your account is based on your purchase of $2,As a result of your purchase being placed on the 24-month waived interest equal payment plan, your minimum payment is broken up into equal payments for the monthsAlthough a credit was applied to your account, the minimum payment would not changeAdditionally, please understand that any past due amount will be included in the minimum payment dueYour account billed on June 23, 2016, with a balance of $2,and a minimum payment of $due by July 19, No payment was received; therefore, when the account billed on July 24, 2016, it indicated a past due amount of $with a total minimum payment of $due by August 19, We received a payment of $on August 2, 2016, which still left a past due balanceA credit of $2,was applied to your account on August 3, 2016, leaving a remaining balance of $on your accountSince the minimum due, and the past due balance equaled your balance, the August 24, 2016, statement indicated a balance of $with a payment of $due by September 19, 2016.Although Comenity Capital Bank did not find any errors with the account, we issued a credit of $for the late fee that was assessed to your account on September 19, However, we are unwilling to remove any additional fees or update your credit bureau history, as they are valid.Your payment of $was received on September 20, 2016, and your balance is zero.We hope the information provided is helpfulShould you have any additional questions or concerns regarding this letter, please contact me at ###-###-####, ext*** (TDD/TTY ###-###-####)I would be happy to assist you.Sincerely,Jenny W***
I was told I would not be charged a late fee I do not agree with your response If an employee tells me I won't be charged a late fee I believe them Since I am not able to trust what your employees and how your company does business I will be closing my account with you and will be letting all my friends know how you do business!
Regards, *** ***
I am rejecting this response because: I have it written down that I paid this bill in fullFor some reason it must have not gone through I am requesting that you please remove all fees and I will pay the balance in full I don't know what happened here..maybe it was an Internet error
...but I did make dogs payment