Hello, The customer purchased the item in question from [redacted] We (Moleskine), the manufacturer of the product, provided a replacement product to the customer as we thought it may be a hardware issueAfter the replacement, the customer was not satisfiedIt was not a hardware issueThere were more attempts to troubleshoot the product to fit the customers needs, and the customer was still not satisfied with the productUpon request of a full refund, the customer was refereed to [redacted] , where they purchased the itemBest, Moleskine
Hello, The customer purchased the item in question from [redacted] We (Moleskine), the manufacturer of the product, provided a replacement product to the customer as we thought it may be a hardware issueAfter the replacement, the customer was not satisfiedIt was not a hardware issueThere were more attempts to troubleshoot the product to fit the customers needs, and the customer was still not satisfied with the productUpon request of a full refund, the customer was refereed to [redacted] , where they purchased the itemBest, Moleskine