MOHELA

Business response attached to complaint document file.

Dear [redacted], We apologize for any inconvenience and frustration this matter has caused. Our records indicate you spoke with a supervisor on 3/25/2016, regarding your account being in In School status. Upon receiving verbal confirmation of your In School status from the financial aid...

department, a request was submitted to place your account back in an In School status. Please allow 3-5 business days for this request to be processed. You will receive notification of the status of this request once it has been completed. Only the Department of Education can determine where federal student loans will be serviced. At this time, your loans are being serviced by MOHELARegarding filing a complaint against your school’s financial aid department you can contact the Consumer Financial Protection Bureau at [redacted]. Please feel free to contact us if you have any further questions or concerns. Thank youMOHELA

Initial Business Response /* (1000, 5, 2015/10/12) */
MOHELA has received this customer's inquiry. Please be advised that the Higher Education Loan Authority of the State of Missouri ("MOHELA") will send a written response to, and/or will speak directly with, the customer addressing the issues...

raised in their complaint.
Financial privacy laws prevent MOHELA from providing your office with borrower-specific information, or any specific information regarding MOHELA's response to the complainant. If, however, your office receives further communication from the complainant regarding this matter, please do not hesitate to contact MOHELA directly.

To whom it may concern, It is not relevant for Revdex.com to have access to my financial information with MOHELA, as we are dealing with a technical breach not a financial one? THis seems like an obvious evasive move on behalf of MOHELA- again the resolution sought is to have an apology and also for MOHELA to investigate who/how my account get de-activated. [redacted].