Moe's Computers

Review: On April 22rd, 2013, I brought my[redacted] MacBook Pro 15" laptop to be assessed for repairs after a coffee spilled on it. I explained the situation and the owner [redacted] discussed his approach to assessing the damage and possibilities for repair. He said that I should receive a call from the service by Wednesday, April 24th. I did not receive a call to confirm that the computer had been looked at. I called myself on the 25th. I continued to call on 4/26, 4/27, 4/29, 4/30, 5/2, and 5/3. On April 30th, I went to the store to see if I could get it back, but they reported to have already opened it. Whenever I attempted to talk with the owner, [redacted], he was always on a service call or hasn't been in. When I called on May 2nd, the receptionist said that "these things take time." I never received a definitive explanation for the damage or any report on repairs needed. On Saturday May 3rd, I called and left a message that I wanted my computer put back together so I could pick it up on Monday. I called Monday, May 6th in the morning, to ensure that my computer would be ready when I arrived. Finally, on Monday, I got a call from a "technician" who mentioned that asked if I wanted the hard drive left out. When I got my computer back, I examined the chassis to see that one of the screws were missing The seam where the partition between the battery and motherboard was bent by a screw not fastened, so the bottom would not close completely.

Desired Settlement: DesiredSettlementID: No settlement requested - for

I would at least have some explanation for the unacceptable service; the lack of responsible communication with the customer and the reason why the owner did not make any legitimate attempt to explain or keep his word.