Moe's Southwest Grill

As our original response indicates, the Franchise Disclosure Document, signed by Mr [redacted] daughter, whom is the Franchise owner, clearly states the initial day fulfillment period begins when training is complete This Franchise owner completed training on 3/17/ Hence the initial fulfillment period runs through 7/15/ If fulfillment is not achieved by that date, Mr [redacted] s daughter may follow the process outlined in the signed Franchise Disclosure Document, which specifies the steps for requesting a refund or credit

Open works blatantly lied to you, only one thing they said was trueThis company is run by greedy corrupt criminal type peopleMy complaint still stands, even more so now because of the lies they just told you *** ***

Dear Revdex.com, please refer to attached letter Thank you

Whenever an account is formally offered to a franchisee through Open Works, a document called an “Agreement for Account Assignment or Increase” is sent to the franchisee along with all of the specifications of that particular accountAt the bottom of this document, there are two options given to the franchisee to choose from: ACCEPTANCE or REJECTIONThe franchisee must choose one option and then place their signature on the corresponding line. The only accounts I’ve received this document and all relevant documentation to properly servicing an account for, are the accounts we have serviced in the past and the one account we are now servicingAll of the other so-called “offers” never came with any of this informationFurthermore, no scheduling options are ever afforded to me in going to walk-through an account and discuss all of the details pertaining to that new accountOpen Works determines a set date and time any given “walk-through” will occur They will then inform the franchisee of the date and time with no opportunity to make adjustments or re-schedule, and at times provide as little as one day’s notice as to the upcoming walk-through. So even if I was very interested in an account they claim they’ve contacted me about, unless I’m available at that specific time preset by Open Works to view the account, I never get an opportunity to express my interest nor accept or reject the account being presented. And even if I do show up and express interest in the account being shown, I’m not guaranteed to get the account because Open Works decides which franchisee is awarded every account offeredAn example is one particular account which was a small office located near Glenn Harbor in Glendale, AZ where I was the first to show up to view the account, expressed my interest in servicing the account, and wasn’t awarded with itThere was at least one other franchisee who happened to be late to view the account, who was selected by Open Works to service the accountNo reason is ever given as to their decision and no notification about their decision to award the account to another franchisee was given verbally or electronically. Open Works is contending that because they emailed someone in regard to a given account (even though there were multiple franchisees informed of the account and no one was guaranteed to be awarded with it), that due to an alleged lack of response on the part of the franchisee, this constitutes a rejection? These kind of unethical business practices are unacceptable and should be condemnedWe have NEVER formally rejected any account offered by Open Works that we had the opportunity to “walk-through” and review all of the information related to servicing that account. What Open Works has been in the practice of doing is emailing and/or calling at least two, but up to several franchisees to inform them there is an account available. Even though Open Works is well aware of the fact that not every franchisee will be awarded with that particular account and the franchisee has no real sin the matter, Open Works will still charge the franchisee’s Initial Account Volume with a rejection because “they didn’t respond”, were unable to view the account due to scheduling problems, or any other issue that prevented them from having a fair opportunity to accept or reject the account at hand. Non-Exclusive communication sent to various franchisees at the time an account becomes available and an unchangeable preset date and time for viewing the account does not constitute an “offer”Furthermore, as mentioned above, Open Works ultimately decides which franchisee is going to be awarded the account, not the franchiseeWhat this company is doing is similar to a Ponzi scheme in which they get people to buy in, promise them account volume and secure monthly income, then default on their agreement and blame the franchisee for the defaultThis is not only unacceptable but deplorable and I sincerely hope someone will make the effort to ensure this company doesn’t do this kind of thing to anyone else seeking to own a franchise. The previous Regional Director for Open Works, Spencer S***, sat down with me upon completion of my re-training back in April of and told me professionally that we still had an Initial Account Volume to fulfilled in the amount of $3,Since then a new Regional Director has been hired and now all of a sudden we are being told that Open Works doesn’t owe us any initial account volume at allWe just want what is owed to usnothing more nothing less

Good
Morning ***
***,
Thank you for contacting usWe would like to sincerely apologize for any delay
in response to your concernsHere at Moe’s, we always strive for complete
customer satisfaction, and it appears as though we may have dropped the ball on
this oneWe always strive to answer the phone and check the voicemails, and we
are certain that we would have answered for you!
May you provide me with me a specific time when you called and no one answered?
Or when you left a voicemail?
Also, I would like to know where you purchased the Guacamole and the Chicken
EmpanadasI am extremely disappointed to hear that they may have been spoiled,
or overly salty for your tasteWe appreciate your feedback, and we will make
sure to look into this with our Executive Chef and associated vendorsOur next
step will be to contact BJ’s Wholesale to ensure you receive a refund
Again, thank you for your feedback, as it is greatly appreciatedWe look
forward to not only resolving these concerns, but doing everything in our power
to keep you as a loyal customerI look forward to hearing from you soon!
Thank You,

I am looking for Moe's to contact me to clear up this issue and let me know how they are handling this employee swearing at a customerI have contacted corporate twice and have not received a response back from them

We appreciate the opportunity to respond to this Franchise Owner’s concernsPlease note that we have reached out on many occasions to this Franchise Owner to offer accounts, however we have not received response. The most recent example was earlier this week when we contacted him to offer a
new account and did not receive a responseOur Regional Director will be following up this week directly with the Franchise Owner to address concerns furtherWe have well documented records that indicate that accounts totaling $4,were offered to this Franchise Owner via both email and phone calls and we received no response back. At one point, the phone number we had on file was disconnectedThere were two accounts totaling $1,dollars, which the Franchise Owner accepted, however multiple complaints were received from the customers. This is all documented. On one of the accounts, the Franchise Owner was provided days to correct the cleaning deficiencies before the customer requested the Franchise Owner be removed from the accountOn the other account, the Franchise Owner was provided months to correct the cleaning deficiencies before the Franchise Owner was removed from the account. As the Franchise Owner stated in initial compliant, they are to be provided days to address deficiencies, in both cases, they were provided more than adequate opportunityAgain, our Regional Director will be reaching out to the Franchise Owner to review this matter furtherThank you

Horrible service The servers get angry with you if you don't know the special Moe's ordering technique I've been to this location six times, and I have been over charged twice They do it intentionally, and when you point it out, they make a big deal about how you are complaining about such a small amount of money If its such a small amount of money, just pay it back to the customer you overcharged Overall, very much a nickel and dime establishment that is more concerned with bilking customers out of a few dimes than customer service There are a lot (and better) of Mexican places in the area Save yourself the aggravation and go somewhere good

This is the worst experience I have had I had roof damage from hurricane Irma and my neighbor was using this companySorry I followed his leadI signed with them in November 2017, sent some info via email and that was the last time I heard from them until April I had thought they had decided they could not do it and had started looking for another company before they finally contacted meSincei had gotten estimates from other companies I asked for one from them and at first they did not want to give one to meOnce they did I found out that they were charging my insurance approx $7,more then the highest price I had gottenI told them I did not want them to do it and was told they would file a suit against me because I signed a contractI should have let themThe materials were finally dropped and then it took at least a month or two before they started any workThe people that came to do the work did not understand or speak english very well and they put their equipment and supplies in my flowerbeds at night before they left,right on top of my plantsOnce they started it rained and I had two leaks in my house that were not there before they startedThey dropped a large box of roofing nails through the skylight opening to inside my house and did not clean up the mess like they said they wouldWell that group did such a bad job they had to have another crew come and redo what they did before they could even place shingles on the roofAfter the shingles got put on it still failed inspection and someone had to come out and fix the problemsIn the mean time the salesman was trying to collect money and when I refused to pay since thejob was not done and did not pass inspection he told me he would send me to collections and put a lien on my houseVERY BAD customer service!

company will not show up.to do the work after telling dates and times.just keeps on goingto 3wks.wkn half.then wed.8/no show.called no explana
company will not show up after telling me wed8/this has been going on for months .they say they will be 2to wks.then 1to 2wks.now it was 8/22/2018.and they are no show no call.roofing material was deliverd in front of my house on 5/23/2018.material is literally rotting away in front my house.its been over days and also gave $deposit.which then material was delivered and has been sittig there since 5/23/

As our original response indicates, the Franchise Disclosure Document, signed by Mr*** daughter, whom is the Franchise owner, clearly states the initial day fulfillment period begins when training is complete. This Franchise owner completed training on 3/17/2016. Hence the initial fulfillment period runs through 7/15/2016. If fulfillment is not achieved by that date, Mr***s daughter may follow the process outlined in the signed Franchise Disclosure Document, which specifies the steps for requesting a refund or credit