My experience with this business is 75% negitive and 25% positive. The positives come from the sales, customer service, and installers desire to help the customer. My negitives come from the sloppy installation, poor clean up, and management follow up. Complaining to customer service about the issue, the installers did return and attempted to rectify the problem. They tried hard but mostly moved the problem from one area to another. The problem was exsessive residual grout grit, hays left on the floor, and poor follow up by management..
They broke my closet doors and thresholds when installing carpet All seams show They broke my drawer on by brand new bed and sent it to a repair person for three months, to which they ended up purchasing the whole new foot board and drawer set after I lived with it broken for three months The Stainmaster carpet Platinum warranty is up to interpretation and does not cover all that is stated Would not do it
My experience with this business is 75% negitive and 25% positive. The positives come from the sales, customer service, and installers desire to help the customer. My negitives come from the sloppy installation, poor clean up, and management follow up.
Complaining to customer service about the issue, the installers did return and attempted to rectify the problem. They tried hard but mostly moved the problem from one area to another.
The problem was exsessive residual grout grit, hays left on the floor, and poor follow up by management..
My experience with this business is 75% negitive and 25% positive. The positives come from the sales, customer service, and installers desire to help the customer. My negitives come from the sloppy installation, poor clean up, and management follow up. Complaining to customer service about the issue, the installers did return and attempted to rectify the problem. They tried hard but mostly moved the problem from one area to another. The problem was exsessive residual grout grit, hays left on the floor, and poor follow up by management..
They broke my closet doors and thresholds when installing carpet All seams show They broke my drawer on by brand new bed and sent it to a repair person for three months, to which they ended up purchasing the whole new foot board and drawer set after I lived with it broken for three months The Stainmaster carpet Platinum warranty is up to interpretation and does not cover all that is stated Would not do it
My experience with this business is 75% negitive and 25% positive. The positives come from the sales, customer service, and installers desire to help the customer. My negitives come from the sloppy installation, poor clean up, and management follow up.
Complaining to customer service about the issue, the installers did return and attempted to rectify the problem. They tried hard but mostly moved the problem from one area to another.
The problem was exsessive residual grout grit, hays left on the floor, and poor follow up by management..