Modern Pet Beds aka Promo Fold Reviews (%countItem)
Modern Pet Beds aka Promo Fold Rating
Address: 300 Hillstone Dr, Simpsonville, South Carolina, United States, 29680-7264
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www.modernpetbeds.com
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I placed an order with them on March 31, 2020 for 2 large pet beds. Got an email that order was on it's way April 2, 2020. I received a shipment for 1 bed at the end of May. Never received the 2nd bed. I have contacted them several times via email and messenger and at first, they responded. Now they just ignore me. My last message via Messenger was on June 4. They apologized and stated that they would check with fulfillment because they said the order had been delivered. Then they asked me why I was just now mentioning it. I stated that I have been emailing back and forth about it since April. They said fulfillment would be able to tell by the package weight and they would take care of it. It is now almost August and I never heard from them again. There is also a merchant contact listed ***@gmail.com.
The customer was emailing the incorrect email address regarding her issue. She was emailed ***@gmail.com which is simply an email address used for Paypal payments and is not meant for customer communication. We do not check that email address for Modern Pet Beds customer emails. Our contact email address "***modernpetbeds.com" is clearly posted on our website and there is a contact form on our website as well. Also the customers order confirmation and shipping confirmation clearly lists the contact email address. How are we to resolve an issue if the customer is not emailing the correct email address?
The customer finally emailed the correct email address yesterday (7/27/20) and we have now taken care of this issue as you can see from the included screenshots. We have a replacement bed being sent to the customer for the one they say was left out of their shipment. There is still no proof anything was missing from their shipment however we agreed to take there word for it this one time and send a replacement. Let us know if you need anything else. Thanks!
Revdex.com,
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
Regards