Moccasin Sales.com

Dear Madam, I am sorry that we were unable to exchange the item for the customer due to it's out of stock We sent an email on 7/1/to notify customer and suggest an alternative choice Customer did not respond, so we have to issue a refund for the returned item to close the "open" exchange in our systemIf customer sent us an email response before 7/6/2015, please provide us a copy of the emailThank you

8/13/size out of stocksize out of stockFrom: Moccasin Sales Sent: Wed, Jul 1, at 3:pm To: ***Dear customer,I am sorry that we are unable to process your exchange due to style 616, size is out of stockPlease let us know if you will consider the
style 617R or other smooth leather styles insteadThank you.***HH Auto Sales LLC

From: Revdex.com of Metro Washington DCDate: Wed, Sep 2, at 11:AMSubject: Fwd: Case ID ***To: *** *** ---------- Forwarded message ----------From: Date: Tue, Sep 1, at 3:PMSubject: Case ID ***To: "***" I wish to amend my reply to the business in this complaint. I think there is confusion as to the order of events. Here is the correct order as I remember them.I returned a pair of moccasins to Moccasinsales.com and asked for a different size. I included the invoice with a note making this request. The business is now asking for an email on this issue. No, the request is hand written on the invoice included in the box with the returned moccasins. The bill is coming due from Visa, yet I do not hear from the business. Then, I emailed the business pleading for a response. I am surprised to learn that I should have just kept the moccasins and given them to a friend because I am hastily being given a refund and no offer to pay my shipping on the return of the moccasins. I am not asking for a different style. It is too late. I already have ordered and received a pair from another company. I am just out the $shipping. I have learned a lesson and am now ordering from those companies that include a prepaid return label with their merchandise. It would have helped if this company’s phone number listed on their website would have worked for I tried to call them. The call would not go through, and, more alarmingly when I went to my local post office the address for this company supposedly did not come up on the computer! Luckily, they must have received the return. I am not going to belabor the point anymore. Actually I thought the case was closed. I have learned the important lesson about not ordering form companies that do not include a prepaid return label in the original packaging of their merchandise! Sent from Mail for Windows

Dear Madam, I am sorry that we were unable to exchange the item for the customer due to it's out of stock.  We sent an email on 7/1/2015 to notify customer and suggest an alternative choice.  Customer did not respond, so we have to issue a refund for the returned item to close the "open" exchange in our system.If customer sent us an email response before 7/6/2015, please provide us a copy of the email.Thank you

From: Revdex.com of Metro Washington DC<[redacted]>Date: Wed, Sep 2, 2015 at 11:24 AMSubject: Fwd: Case ID [redacted]To: [redacted] <[redacted]>
---------- Forwarded message ----------From: <[redacted]>Date: Tue, Sep 1, 2015 at 3:58 PMSubject: Case ID [redacted]To: "[redacted]" <[redacted]>
I wish to amend my reply to the business in this complaint.  I think there is confusion as to the order of events.  Here is the correct order as I remember them.
I returned a pair of moccasins to Moccasinsales.com and asked for a different size.  I included the invoice with a note making this request.  The business is now asking for an email on this issue.  No, the request is hand written on the invoice included in the box with the returned moccasins. 
The bill is coming due from Visa, yet I do not hear from the business.  Then, I emailed the business pleading for a response.  I am surprised to learn that I should have just kept the moccasins and given them to a friend because I am hastily being given a refund and no offer to pay my shipping on the return of the moccasins.
 
I am not asking for a different style.  It is too late.  I already have ordered and received a pair from another company.  I am just out the $7.68 shipping.  I have learned a lesson and am now ordering from those companies that include a prepaid return label  with their merchandise. 
 
It would have helped if this company’s phone number listed on their website would have worked for I tried to call them.  The call would not go through, and, more alarmingly when I went to my local post office the address for this company supposedly did not come up on the computer! 
Luckily, they must have received the return.
 
I am not going to belabor the point anymore.  Actually I thought the case was closed.  I have learned the important lesson about not ordering form companies that do not include a prepaid return label in the original packaging of their merchandise!
 
Sent from Mail for Windows 10

8/13/2015 616 size 8.5 out of stock
616 size 8.5 out of stock
From: Moccasin Sales
Sent: Wed, Jul 1, 2015 at 3:25 pm
To: [redacted]
Dear...

customer,I am sorry that we are unable to process your exchange due to style 616, size 8.5 is out of stock. Please let us know if you will consider the style 617R or other smooth leather styles instead. Thank you.[redacted]
HH Auto Sales LLC

Dear Madam, 
I am sorry that we were unable to exchange the item for the customer due to it's out of stock.  We sent an email on 7/1/2015 to notify customer and suggest an alternative choice.  Customer did not respond, so we have to issue a refund for the returned item to close the "open" exchange in our system.
If customer sent us an email response before 7/6/2015, please provide us a copy of the email.
Thank you