Mobility Systems and Solutions

Initial Business Response /* (1000, 5, 2015/09/29) */
Contact Name and Title: *** ***, OffMgr
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@4mobilitysystems.com
We will forward the customer an itemized statement
Initial Consumer Rebuttal /* (3000, 7, 2015/10/01) */
(The
consumer indicated he/she DID NOT accept the response from the business.)
This has been on going for over weeks nowThey have allowed charges to be racked up without ever providing an itemized billI still have not received a billMobility systems and solutions has said they will provide a bill and receipts for the amount we have already paid and that has never comeMobility Systems will not submit proper letters and documentation to my insurance company still and they do not return phone callsNo part of the proposed solution has been attempted to be completedI do not accept the response
The proposed solution was:
Properly submit insurance claims for rental and wheelchair to *** *** and *** ***
Provide itemized bill and receipts for all payments ASAP
Deliver ordered wheelchair and pick up rental wheelchair
Provide receipts for all payments
They need to submit a letter to my insurance company explaining the process for ordering a wheelchairNone of this has been completedNo communication has happened
Final Business Response /* (4000, 9, 2015/10/02) */
Contact Name and Title: *** ***, OffMgr
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@4mobilitysystems.com
The rental of the wheelchair was a private cash rental and was billed to the insurance as a courtesy, per customer's requestUntil the rental equipment is returned, a rental fee will be accruedWe will gladly pick up her rental equipment and deliver her new equipment to her once her account is paidA Statement of Account was mailed to her letting her know what is due at the time of delivery/pick up

Initial Business Response /* (1000, 5, 2015/08/19) */
Please contact your insurance company for details on paid claims
Initial Consumer Rebuttal /* (3000, 7, 2015/08/22) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Business did not address any of the
complaintI have contacted my insurance company and they confirmed my figures on the allowed amountOutside the original invoice no updated paperwork has been given, and the company refuses to respond to us
Final Consumer Response /* (4200, 11, 2015/08/24) */
(The consumer indicated he/she DID NOT accept the response from the business.)
All insurance information was given to the company MULTIPLE times, my insurance companies have responded to them and relieved billing directly from themAll we have requested is they respond and refund the monies due
Revdex.com, the company is once again stalling and not dealing with the issues at handThey have confirmed in the past they had received the necessary paperwork and they had and submitted everything necessary to the insurance companiesWe are still amazed how unprofessional and or incompetent they are
Final Business Response /* (4000, 9, 2015/08/24) */
Please provide a contact name at the insurance and number and MSS will follow up