M&N Towing

To whom it may concern:After investigating this incident with my dispatcher, at the time *** *** *** rental was towed there was another *** rental towed as well, which was wanted by *** and they did not want that one released to anyone but *** personnel, I can only assume the person ***
*** spoke to mixed the two *** trucks upNonetheless, this was no fault of *** ***, with that being said she can come in with her receipt to obtain a refund credit back to her credit card in the amount of $I am sorry for any inconvenience this may have caused you.If there are any further questions, please don't hesitate to ask.Sincerely, Michelle S***

June 9, 2014.To whom it may concern:On April 17, at 1:20am the vehicle in question was towed from *** *** *** *** *** ***, MD for not having the required parking permitAs per *** *** county law we can charge storage after the first hours, which made hours at
6:pm on April 17, The owner didn't come pick up the vehicle until April 18, at 3:pm, which was the next calendar day therefore the customer was charged the correct storage fee.If there are any other questions, please don't hesitate to contact us.Sincerely,

Review: I am submitting this complaint as this company overcharge my daughter in towing and storage fees. The car was towed from an [redacted] apartment facility where she was visiting. The car was towed on 4/17 at 1:20am and was told it will cost $175 to retrieve the car. A man which is the manager stated it will cost $275 to get the car by 4/18. This due to a $50 day fee. He did not state the $50 is per 12 hours day fee but we were under the assumption it mean just what a day is 24 hours day fee. There is no policy of this $50 fee and the timeframe, the Manager lied about the time the car was picked which was 1:20pm. Either way, we were willing to pay $225 but he the Manager - [redacted] was nasty and rude with saying either pay the $275 or leave the car. We have a photo of the white out storage fee policy. I didn't get a warm feeling on the company being legit, so I am asking for a full investigation and refund of the difference of $50 since the policy does not match what was requested. You can't state it is a company policy then go against it by being greedy.Desired Settlement: Refund of $50, full investigation on the company business and if legit then have the company implement standard policies. The receipt of payment states $175 + $50 but we were charge $175 +$100.

Business

Response:

June 9, 2014.To whom it may concern:On April 17, 2014 at 1:20am the vehicle in question was towed from [redacted], MD for not having the required parking permit. As per [redacted] county law we can charge storage after the first 18 hours, which made 18 hours at 6:20 pm on April 17, 2014. The owner didn't come pick up the vehicle until April 18, 2014 at 3:45 pm, which was the next calendar day therefore the customer was charged the correct storage fee.If there are any other questions, please don't hesitate to contact us.Sincerely,