ML Movers, Inc.

Sorry bu we can not pay for old damages or that the pod company make, and we don't do any damage to any floor of this person

Initial Business Response /* (1000, 5, 2015/06/29) */
To who may this concerned,
Please find the attachment with the document that`s read and sign by this customer.
Thank you
[redacted]
ML Movers Inc.
Initial Consumer Rebuttal /* (3000, 7, 2015/06/30) */
(The consumer indicated...

he/she DID NOT accept the response from the business.)
As mentioned in my complaint, I never said that I didn't sign a document. I specifically called out how the owner deceived me in thinking that the final would be 460 and then went on to charge the additional amount. He had all the information to give me a correct verbal quote but chose to hide the other facts and then ask to quickly sign the contract so I could book an available time slot. (reading a 15 page contract would take more than a quick 2 min glance which is what was needed to make the reservation). This is also not just me. If you look at one of their three listings another yelp reviewer found the exact same practice. I wish I had done that search earlier.
I am not asking for a full refund of the service. I did receive the service and want to pay for that part. But I also don't want to pay for things that we didn't discuss. My final bill should be $460 and not $596 (which is even higher than the 575 they quoted my fiance when they finished the job). So I am asking for 136 dollars to be credited back to me.
Final Business Response /* (4000, 9, 2015/07/06) */
Please read the contract that you sign again.
Thank you
[redacted]
ML Movers Inc.
Final Consumer Response /* (4200, 11, 2015/07/09) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The owner seems to not be understanding what I am saying. I am never refusing to have signed the contract. I do specifically argue what I was told over the phone and then what I was charged. It's just bad practice to try to deceive someone.
Hope that makes sense. This is becoming hard to even work with. I feel like we are just repeating ourselves and not reaching any agreement. If they were such a good company, I would expect them to be very clear during the phone call and not try to hide the fact that it would extra and say it would only be like 400 dollars. That's the part I am refuting.