In regards to this complaint, this claim was sent in through the customers Home Warranty. APC Plumbing scheduled an appointment for a technician to go out 8/17/2016, per the customers home warranty we have a procedure to go through of diagnosing the issue and calling in for authorization and...
approval before repairing and/or replacing. Once the tech called into the home warranty and informed them of the diagnosis, and the access needing to be made in order to replace the item, the home warranty told the technician that the repair itself is covered through the home warranty, but gaining the access in order to repair the part was NOT covered through the home warranty, at that point the customer was given a quote of $275 for us to make the access and repair or to make access on her own. Unfortunately since this claim is through the customers home warranty policy we have to follow any and all procedures in order to properly repair.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
Gilbert H[redacted]
APC Plumbing holds the employees last check for 30 days because they are not paid for any recalls or returning jobs. Gilbert's last day of performing any work was on September 29, 2017. On October 2, 2017 he refused to come into work, he was told on that day there was a check for reimbursement...
of gas that he had put into his work van at the office with his previous weeks pay stub. He has not come by the office to pick up that check. His last weeks pay has been submitted minus his recalls and returning jobs , the check will be ready for him to pick up on October 30, 2017 at the office.
Exactly as stated the company "tightened the bolt" that was the cause of the cracking of the toilet. The epoxy that the company speaks of is on the front of the tank and was there when we moved in. The crack that has been caused by the over tightening of the bolt in on the rear of the tank, so i'm not even sure what they have to do with each other. I'm not home right now so I can not get pictures, but can submit them later. Furthermore if the epoxy that was used to fix the tank as stated was there before your technician ever arrived and was going to be the reason of "not normal wear and tear" he should have never have touched the toilet in the first place is what the owners of the company's husband finally admitted to us on the phone. He said "the tech. should have never even touched the toilet if he noticed the epoxy." Yet he did tighten the bolt rendering him liable. So for the company to say the epoxy was the cause for them to not full fill their warranty is quiet absurd. As for me become irritated on the phone is because I spent over 8 hours on the phone trying to resolve this issue and find out why APC wouldn't warranty their repair. Also as I stated in the first comments i'm not the first person this company has done this to. A simple [redacted] search will yield this has happened in the same exact fashion to at least two of clients recently.
In regards to complaint #[redacted], APC Plumbing was dispatched out to this property through the home owners home warranty, [redacted]. We set up an appointment to go out to diagnose and issue with a leaking toilet. The technician tightened the bolts of the toilet on the initial service...
appointment, where he had also taken pictures of where the toilet tank had tried to be glues back together by the homeowner, unfortunately this is not listed under normal wear and tear through the customers signed home warranty policy and was denied through [redacted]. When the homeowner called APC back and tried blaming the denial on the technician we tried to explain to him that we have policies and procedures to follow through the home warranty company and must report everything diagnosed on site with pictures documented. At that point he asked to talk to upper management and when he was able to do so he kept becoming very irate, irritated and hostile towards our staff. Unfortunately with the hostile environment the home owner continued to put our company in we were no longer able to try and resolve this issue.
In regards to this complaint, this claim was sent in through the customers Home Warranty. APC Plumbing scheduled an appointment for a technician to go out 8/17/2016, per the customers home warranty we have a procedure to go through of diagnosing the issue and calling in for authorization and...
approval before repairing and/or replacing. Once the tech called into the home warranty and informed them of the diagnosis, and the access needing to be made in order to replace the item, the home warranty told the technician that the repair itself is covered through the home warranty, but gaining the access in order to repair the part was NOT covered through the home warranty, at that point the customer was given a quote of $275 for us to make the access and repair or to make access on her own. Unfortunately since this claim is through the customers home warranty policy we have to follow any and all procedures in order to properly repair.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
Gilbert H[redacted]
APC Plumbing holds the employees last check for 30 days because they are not paid for any recalls or returning jobs. Gilbert's last day of performing any work was on September 29, 2017. On October 2, 2017 he refused to come into work, he was told on that day there was a check for reimbursement...
of gas that he had put into his work van at the office with his previous weeks pay stub. He has not come by the office to pick up that check. His last weeks pay has been submitted minus his recalls and returning jobs , the check will be ready for him to pick up on October 30, 2017 at the office.
Exactly as stated the company "tightened the bolt" that was the cause of the cracking of the toilet. The epoxy that the company speaks of is on the front of the tank and was there when we moved in. The crack that has been caused by the over tightening of the bolt in on the rear of the tank, so i'm not even sure what they have to do with each other. I'm not home right now so I can not get pictures, but can submit them later. Furthermore if the epoxy that was used to fix the tank as stated was there before your technician ever arrived and was going to be the reason of "not normal wear and tear" he should have never have touched the toilet in the first place is what the owners of the company's husband finally admitted to us on the phone. He said "the tech. should have never even touched the toilet if he noticed the epoxy." Yet he did tighten the bolt rendering him liable. So for the company to say the epoxy was the cause for them to not full fill their warranty is quiet absurd. As for me become irritated on the phone is because I spent over 8 hours on the phone trying to resolve this issue and find out why APC wouldn't warranty their repair. Also as I stated in the first comments i'm not the first person this company has done this to. A simple [redacted] search will yield this has happened in the same exact fashion to at least two of clients recently.
In regards to complaint #[redacted], APC Plumbing was dispatched out to this property through the home owners home warranty, [redacted]. We set up an appointment to go out to diagnose and issue with a leaking toilet. The technician tightened the bolts of the toilet on the initial service...
appointment, where he had also taken pictures of where the toilet tank had tried to be glues back together by the homeowner, unfortunately this is not listed under normal wear and tear through the customers signed home warranty policy and was denied through [redacted]. When the homeowner called APC back and tried blaming the denial on the technician we tried to explain to him that we have policies and procedures to follow through the home warranty company and must report everything diagnosed on site with pictures documented. At that point he asked to talk to upper management and when he was able to do so he kept becoming very irate, irritated and hostile towards our staff. Unfortunately with the hostile environment the home owner continued to put our company in we were no longer able to try and resolve this issue.