MKE PM

Hey [redacted] -We received the complaint you sent over on behalf of [redacted] (submitted by her fiance, [redacted]).  We refunded their security deposit in full, after speaking to them at length about this issue.  While our deposits for signed leases are non-refundable - they were out...

of contact with the office for more than a week after we tried to reach out to them numerous times to determine their desired course of action.  Either way, we are considering this matter resolved, and their deposit has been fully refunded.