Mitsubishi Motors North America

I feel that the resolution to the manufacturing defect is not acceptable.
Good Afternoon (Regional Mitsubishi Manager: *** / Case #: X-XXXXXXXXX),

In reference to 2019 Mitsubishi Outlander Sport GT White(purchased in Feb. 2020)

I reached out in reference to a recent issue with my new vehicle. My wife and I have purchased 2 vehicles in the last 6 months from Mitsubishi and we love our vehicles.

The 2019 Mitsubishi Outlander Sport GT (White) has a cut on the front of the vehicle on the "closure tooling location block" (part of the hood). I reached out to the dealership and they in turn referred my to get an estimate from a local collision repair facility (telling me the repair would be fully covered). The collision shop recommended a complete hood replacement, knowing that this could be a re-occuring issue. They also stated that this looked like there may have been a post production repair performed. They sent over the estimate to the dealership (*** in MI). The dealership (***/*** are service managers) then communicated with Mitsubishi corporate and they only approved a repair while acknowledging there is an issue.

I have spent 54+k in the last 6 months with Mitsubishi and overall have had a great experience. However, I find it unreasonable to for example purchase a couch and realize there is a tear in the cushion, and be told by the manufacturer that they will sew it instead of replace the cushion.

I had the regional corporate manager (***) call me today, and she ACTUALLY TOLD ME: "I worked on the final line at an automotive plant, and I would have never bought this car because I would have noticed this upon inspection at the dealership". This is not acceptable, especially after *** stated that they recommend a replacement because of where the problem is located and the fact they thought it would re-occur.

I am looking to see if Mitsubishi can uphold their service and do what is proper and have a new hood sent to the collision shop, have them paint it (as stated in the estimate), and perform a full replacement.

Thank you in advance for the help and please stay safe.

***
XXX-XXX-XXXX

I had a part replaced at mitsubishi dealership .they told me it was under warranty as well as had a labor warranty. 8 months later when I go for inspection I find out it needs replaced again.I called 2 dealerships hours away from me,both were closed.I left messages,no return calls.my inspection was running out and since the dealership was closed I felt I had no options.I could not have my car towed to the dealer and let it sit there.its been closed about 2 months now.I have to get to work! I was told by a dealership that was open and in the process of buying the dealership I usually go to that in this situation if its been replaced already and has a labor and part warranty and they were closed with no time frame of when it would be open that they would simple refund someone who had to go somewhere to get the part replaced again.so that's what I did .I kept all receipts and the original part .I contacted mitsubishi refund department and was told to send pics/scans of all receipts and the part which I did so .a month later I am told that I should of had the car towed to the dealership and since I did not they will not refund me .I told them I understand its a complicated time but I knew that they were going to be closed for awhile I can not let my car sit in a parking lot for over two months .I need to get to work.they would not be understanding what so ever and I do not feel like mitsubishi has stuck by their customer.I feel as if they are going on the usual rules for a unusual situation.it is unrealistic for me to leave my car at a closed dealership for over two months and consider inf I called other dealerships hours away from me shows I put in effort but considering the situation I had no other options .I am asking that they hold true to their part and labor warranty they told me about.I am very disappointed in how mitsubishi decided to handle this .
Product_Or_Service: Previous repair warranty

Mitsubishi Motors of North America refuses to honor the 10 year/100,000 mile powertrain warranty on my vehicle. The warranty should have started on this vehicle at 34,421, which was the "original retail delivery" mileage, instead of the previous mileage which was put on the vehicle by a commercial usage of this vehicle. When the CVT transmission in this vehicle started slipping, I took it to the Mitsubishi dealership I bought it from and was told that the transmission was going out. I did some online research to find out about the Powertrain warranty and discovered:on pages 2, 7, and 13 of the 2016 Outlander WARRANTY & MAINTENANCE MANUAL on Mitsubishi's website about component warranties. Page 2: "WARRANTY START DATE," "This warranty starts on the date of the "original retail delivery" or original use, whichever occurs first." I am the owner of the "original retail delivery" of this vehicle, not ***, who used this vehicle for commercial rental purposes. Page 7: "NEW VEHICLE LIMITED WARRANTY," "Note-10/100 Powertrain Coverage-Applies only to the original owners of new, non-turbocharged retailed vehicle." Page 13: "10-YEAR/100,000-MILE POWERTRAIN COVERAGE." "For original owners of retailed Vehicle only, this 10-year/100,000-mile Powertrain Limited Warranty will cover the listed powertrain components up to 10 years from the original in-service date or date of first use, or 100,000 miles, whichever occurs first." "The original owner" is defined as the first retail purchaser of the vehicle who took deliver of the eligible vehicle on its original in-service date." This 10-year/100,000-mile Powertrain Limited Warranty applies only to "original owners of vehicle retailed" and registered in the United States or District Of Columbia and excludes vehicle placed in commercial use (e.g. taxi, route delivery, rental, livery service, etc.).
Product_Or_Service: Retail Automotive Purchase

Was driving at highway speeds and just topped a hill without any other vehicles around, no overpasses, no one on the side roads, etc. when the sunroof spontaneously exploded. Had been driving for about 20 minutes without any incidents before this happened. Not only did the glass blow out but the shards left hundreds of scratches to the paint on the roof bad enough to need to be repainted. When it happened the sound of the glass exploding was extremely loud. That morning was the first morning we had frost on the vehicles since we bought it new. THERE WAS NOTHING THAT HIT THE GLASS WHEN IT EXPLODEDI have already tried a warranty claim but they denied it saying that "There is no way to prove there was a defect" if nothing hit the glass then the only other explanation was there was a defect..
Product_Or_Service: 2018 Outlander LE

I purchased an electric vehicle from Mitsubishi and it's not producing the miles range it was intended to by the engineers. My vehicle has a range of 35 miles per a full charge and that's driving in an extremely conservative mode. If I were to use the air conditioner in the vehicle the range is shortened. I paid $35,000.00 new for this vehicle in 2012. The authorized dealer agreed with me on the distance range should be more, but the Mitsubishi representative that pays the dealer for warranty work is not wanting to replace the drive batteries on the vehicle, even though the dealer recommends and is willing the do the job. Every times I call Mitsubishi, I get stopped to where I can't get any further in resolving my concern. Please help!
Product_Or_Service: Electric Vehicle- batteries

Several months ago, mitsubishi sent my a flyer promising a $50 visa reward card if I bring my 2006 mitsubishi raider in and get the airbag recall completed prior to 08/31/2019. I got the recall completed at *** Mitsubishi prior to 08/31/2019 but mitsubishi has failed to follow through with the offer. I have called several times and get a promise of the verification e-mail by a certain time but it never happens. The last three calls I was told there are no supervisors available to talk to and they will call me back. I have received -0- calls back.
Product_Or_Service: Airbag Recall

Awful customer service from everyone from corporate to roadside assistance to local dealership.

I have a 2010 Mitsubishi Lancer Evolution which I purchased in Maryland. The vehicle currently has 41,100 miles. I received a letter from Mitsubishi Corporate that indicated my vehicle had an extended warranty for a specific part (AWC hydraulic unit) for 10yr/100,000 miles, which ever came first. I transferred to Puerto Rico (which IS a US territory) with my job (department of Justice) and about 2 weeks ago my car dash showed an indicator for the 4 wheel drive service required. I took it to my local Mitsubishi dealer so my vehicle could have a diagnostic done, which resulted in the dealership identifying a code: C161E; which was indicative the AWC hydraulic unit was defective. I contacted Mitsubishi at (X-XXX-XXX-XXXX) multiple times during the week of June 24-28th, after the dealership told me my car could not be fixed under warranty. I wanted Mitsubishi corporate to contact the local dealer for the extended warranty and there was no clear indication as to why my car could not be granted the warranty, the person on the phone just indicated the car could not be serviced in Puerto Rico (as if Puerto Rico was another country). Through my multiple failed attempts to speak to a manager at Mitsubishi corporate, the different representatives did not provide an actual justification for why my vehicle could be serviced. They told me they would provide an email to explain their reasoning but never sent me a communication. Furthermore, during those conversations the representatives could not give me a consistent answer regarding my case, one of the representatives even indicated Puerto Rico did not have certified service center to work on "US" vehicles which is observed as I took my vehicle to a Mitsubishi dealership to get the diagnosis. I assume a Mitsubishi dealership would suffice to be qualified enough to service Mitsubishi vehicles. Lastly, in the warranty booklet for my car there is no indication of any kind that mentions the warranty voided if in Puerto Rico.
Product_Or_Service: Repair

This is a advertising issues. The Mitsubishi website shows (https://www.mitsubishicars.com/mirage-g4/2019/specifications) that the 2019 g4 comes standard with the 6 way driver seat. I provided proof in the link. If you go to any Mitsubishi car dealership websites or car information website you will see where Mitsubishi say 2019 g4 comes standard with cruise control and driver side seat a 6 way. I have showed proof to the Mitsubishi customer device and my dealership(*** Plano Texas) which have all shot me down because it say passenger way seat on my vin. The passenger *** is not the same as a driver seat. I will provide my vin for proof(https://www.mitsubishicars.com/rs/file/monroney'vin=ML32F3FJ8KHFXXXXX)I need my seat change to what is advertised. I will be looking at legal action if I ***'t get some kind of clarification.
Product_Or_Service: Car

We bought a lemon for a car. The dealer refuses to take it back. The passenger *** leaks, the headlights keep blowing, the suspension is bad, the radio has issues, it want start at times.The owner has told them we have to pay for everything, even though we have a warranty.

My name is ***, and I am sending this message in reference to my 2018 Mitsubishi Outlander Sport that I purchased from J&S Mitsubishi Dealership in Ewing NJ in June 2018. On November 5th, 2018, as I was driving my daughter to school, on the expressway, the low oil pressure indicator light randomly came on along with the service engine light. Since I am on the highway, I had to get to a safer location. A few minutes later, there was a loud noise followed by sudden jerking of the vehicle. Then the car stalls out and shuts off completely, automatically locking my brakes up and steering wheel, while in traffic. With the fact of my daughter in the car, my immediate concern was safety. And with the heavy rain and traffic in the morning, I was able to pull over for a short moment. From there, the car was able to start once more, which gave me a chance to get out of traffic and get us to a safe place to pull the vehicle into. The car then shut back off, and would not restart at all. There was a strange smell coming from the engine, so I let the car just sit there turned off and I waited for towing service. After waiting 3 hours in the rain with the car, towing service finally arrived. The towing truck operator had indicated to me that my car was leaking oil & the engine will not start up, & under the car, there was some oil on the ground. According to my service record from Mitsubishi, my last Oil Change was on October 13th, 2018 at the *** Mitsubishi, along with a service recall that had to be fixed. The car drove fine prior to this issue, and no warnings or indications were present, until Monday 11/5/18 when I was taking my daughter to school. The car was taken to *** Mitsubishi in Fairless ***s, PA. & when the service manager review, he also noticed the oil coming from the car. I was told on 11/6/18 that when the service department looked at the engine under the bottom, the drain oil plug was missing completely, and came off.
Product_Or_Service: Auto Oil Change/Service

The problem with the Mitsubishi Outlander I purchased is the Bluetooth system in my vehicle does not work like one should. in order to use the Bluetooth on it while driving the speaker is located in the passenger *** door and you cannot hear the person you are talking to and the volume can not be turned up. I have made complaints from the dealership I purchased the car from and they told me to contact Mitsubishi myself. Well I did and the lady said there was nothing she can tell me. There's no plan in the future to fix this. I travel quite frequently and travel through states where you cannot use your phone and rely on the Bluetooth. It is unacceptable to have a system if you cannot use it. This problem needs to be addressed and fixed.
Product_Or_Service: Mitsubishi Outlander

I contacted Mitsubishi customer service to open an warranty appeal based on the recommendations of the local dealer in AZ for service to the engine. Upon contacting customer service I was informed a case manager would review the case and take any service logs that I could provide before making a decision. After aprox 10 days of not hearing from the case manager we escalated the issue through the dealership. I was just contacted and told the district manager made a decision and there was no way to appeal even with my maintenance logs. If this decision was made prior to me submitting the appeal as I was told by the case manager why was it recommended by the dealer and how can a decision be made without all pertinent evidence. Very dissatisfied.

I received a recall on my 2011 Outlander Sport in March 2018. The recall was: "the flange of the drive belt tensioner may crack, causing detachment of the drive belt. If the drive belt detaches, the alternator will not charge the battery, causing the engine to stall, and/or the power steering assist will be disabled, increasing risk of death". In November 2016, my vehicle stalled while driving, I was unable to steer the vehicle because the steering wheel locked. The dash lights were flashing, the vehicle would not turn off and I was unable drive it. I had to have it towed to the nearest possible location. The repair identified was the exact issue named in the recall. Therefore, I called Mitsubishi after receiving the recall asking about reimbursement and was told I needed to take it to the dealer to have the recall cleared first. Then I was directed to submit a request for "review of reimbursement". I did so and sent in the requested documents in April 2018 asking for reimbursement. Last week, I received a call from a Mitsubishi representative telling me my request was denied. The reason given was that when the representative called the repair shop; the individual she spoke to could not tell the representative what the "condition" of the drive belt was at the time of repair. The individual could not recall this information because it had been well over a year since the repair had taken place. I believe denying my request is unfair, and frankly, wrong. A recall was issued for a known problem and the "condition" of the belt at the time of repair should not even be a consideration. I submitted proof of the repair I was required to make when the belt failed and believe I should be reimbursed for it.
Product_Or_Service: recall reimbursement

I need to complain about the service I received on my 2011 Mitsubishi Outlander at the Sunnyside Mitsubishi on Pearl Road in Cleveland, Ohio. My car has been serviced there since 2013 or so and has had a recurring problem of my battery not operating correctly after about a year and a half. I am on my third replacement battery since I purchased the car with about 100 miles or less on it from a Mitsubishi Dealer. The Sunnyside dealership has never been able to determine exactly what was causing the battery to malfunction after a year or so and would just replace the battery. I encountered this same problem for the third time last Monday and when I called the sales associate, Dan, was dismissive and short. He insinuated that what I was telling him about the car just not starting without warning was not typical of a battery issue. I explained that this was a recurring issue and advised him to check the notes of the 2 previous occurrences. He indicated that it wasn’t anything he could do about it as he was booked until the following Monday. He said to continue driving the car to see if the issue continued and to bring it in the following week due to scheduled recall appointments (which I also needed). Well, the issue occurred again two days later and would not start with a jump (leaving me stranded at work). When I called he again went through all the reasons why this should not be happening and I again explained that the issue never did fit what should be happening with a battery of that age and again expressed to him that the dealership never did determine what was wrong with the car. I finally was able to get the car to start (with a jump) two days later and dropped the car off on the Thursday following the initial contact. He again let me know that he didn’t have time and indicated that he would try to fit it in between appointments if he could.
When I called again on Monday, he indicated that he could not determine why I was having that issue as the car did not start consistently over the few days that he had it in his possession. He stated that he could not determine why it was not consistently starting. He indicated that he didn’t get a chance to try it again that day as they had a power outage; he told me that they would call me today (Tuesday) if not first thing in the morning, at least around the lunchtime hour. When I initially called, I got Dan again and he had a different explanation. A cell in the battery was bad today. Never mind that it was okay yesterday and he was still checking it out; today, it was clear what was wrong. After a short back and forth exchange of why he had a different explanation today and why the battery would not be covered, I asked to speak with the service manager. This was midday and the service manager was on the phone and was supposed to give me a call back. Because I had not heard from him, I called after my last meeting at about 4:45 pm. I proceeded to have the same back and forth conversation with the service manager, who indicated to me that he was new to the dealership as of April of 2017, and who was now indicating that there was a leakage with the battery and/or some corrosion (from and battery from there dealership that was less than 2 years old). After all of the excuses (which bordered on insulting my intelligence), he explained that I needed to purchase a battery as I had no warranty on the battery that was replaced at the end of 2016. He indicated that the warranty was determined by one of the first batteries I received as a replacement. This battery did not carry a warranty.
So in the end, had I purchased aftermarket batteries and had my husband install them, I would have a warranty. But because I stuck with the dealer, I do not. I am paying for a battery because Sunnyside Mitsubishi cannot determine what the problem is with my Mitsubishi, which I bought as the first owner, directly from Mitsubishi. This is unfair. I was just told yesterday that they could not determine what the issue was, which was not a surprise because they were unable to determine that with the last two batteries that were replaced previously by Sunnyside Mitsubishi. The previous service manager admitted that he could not determine the cause verbally, regardless of what was placed in the notes. The technician indicated that the problem was atypical and that he could not pin down the cause. Today, he has a new story and a charge for me that goes along with it.
That’s fine with me as I was eying a new car at the Audi Dealer across the street. My plan was to fix this car and to give it to my daughter. I now want nothing to do with Mitsubishi nor Sunnyside because I can no longer trust that they will be transparent about what is happening. I will buy my Audi elsewhere. There is an issue with this 2011 Mitsubishi Outlander, which has not been determined, and now I am being asked to pay for it. Besides the charge, this is the first time that I have ever felt dismissed and lied to as a customer. Dan is rude. While the service manager was not rude, his explanations were circular. I do not agree with a policy that requires me to pay for a battery that should be working and under warranty. I should be able to trust the dealer. That is not the case with Sunnyside Mitsubishi.

I will start this off by saying I have always been a loyal Mitsubishi customer. I have never had an issue with their products. My first Mitsubishi (2010 Lancer ES) is still running with over 200k miles on it, Pretty impressive. However, I cannot say the same with my 2013 Lancer Ralliart I purchased in December 2012. Around a year ago, I had sporadic issues come uo with the transmission in particular. I thought nothing of it; as soon as I restarted the car, the issue would go away for a while. Little did I know the issue would only become worse and at the worst possible time. About a few months ago, I was driving and my transmission started to to become sporadic and *** forward unexpectedly while I was driving. Strange I thought, I'll just bring it in to the dealership the next weekday they are available. So I bring in my car to the dealership and they tell me my SST transmission is bad and needs to be replaced. The bad news is my standard warranty happened to expire about 60 DAYS before. I would have to pay about $17k out of pocket to get it replaced! Shock of my life. I have always maintained this car on schedule, only bringing into the dealership to get worked on. The transmission should not have to be replaced when I barely drive the car, only less than 50k miles on it, and to make it worse, it decides to act up consistently right when my standard warranty is out. This is completely unacceptable. My dealership keeps telling they know it will eventually die and to keep driving it so it can be replicated in the shop and verified by the tech. Well eventually once I keep driving I will end up in a bad accident or worse. It has died in traffic before. Eventually it will *** towards another car, die in an intersection, or worse, die on the freeway! This is a huge safety issue and after some research, I see other Ralliart owners have had the same exact issue which brings into question the reliability of these SST engines Mitsubishi produces.
Product_Or_Service: Transmission Warranty

I received a safety recall for my 2004 Mitsubishi Outlander regarding rust/corrosion of front cross body. Took in to repair center and the REAR has a fist-sized hole in it caused exactly as the front cross body. Mitsubishi has refused to cover the repair on the rear cross body. Mechanic would not let me drive the vehicle due to safety concerns.
Product_Or_Service: Repair of faulty vehicle

Hi my problem is with the Mitsubishi I complained to the company they will send me an email back saying make it just wear and tear I had to brakes 2 times one year ahead to Anna second year I have to put in for it I really didn't have this car for 2 years now it's been 2 years and I understand why I have to replace my brakes and it's not the car it's the who made the car I had to and I had to place 5 tires times were brand new and I had to replace the one I feel so overwhelmed.
Product_Or_Service: Mitsubishi brakes

I purchased a 2016 Mitsubishi Outlander in 9/2015 from *** Mitsubishi. In August of 2016, we received a letter about a recall(SR-XX-XXX) on the transmission. The issue is a major safety hazard that can cause a crash in the middle of highway use, intersection or heavy flowing traffic. Upon the recall, we took vehicle to *** in 9/2016 to have the proposed fix. Vehicle drove great until 08/2017, with hesitation and sluggish acceleration. We took vehicle to dealership to have it inspected on 08/10/2017. The transmission was having the same issue and performed said fix, reflash, as noted in the recall bulletin. We drove vehicle on 08/12/2017 to Milledgeville, GA and began noticing hesitation and acceleration issues when arriving at our destination. Upon leaving that night back to Charlotte, the vehicle began having issues. Vehicle stalled out, engine light came on and I could pull into *** and capture error codes. We checked into hotel and planned to leave in the morning. Next morning, we drove about a 1/8 mile and vehicle stalled out at an intersection, D gear was shot and had to push it off the road. We spoke to roadside and aided for trip interruption but every option was not accessible because, no dealership was open. This issue was by far the worst and most dangerous experience I incurred with a vehicle. This issue placed my family in danger multiple times. My family was 4 hours away from home, stuck and stranded, no change of clothes, only other option was to tow vehicle to Charlotte and have repairs done where we could continue to function. Car was in service department 4 days, meaning we would have stayed in a hotel 4 nights, buy new clothes each day. As a paying customer, we were treated horribly and very disrespectful every way you can imagine. Lost a lot of faith in the vehicle and my family does not like riding in the car because of the experience. *You may contact service advisor at dealership.
Product_Or_Service: Warranty