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Was driving at highway speeds and just topped a hill without any other vehicles around, no overpasses, no one on the side roads, etc. when the sunroof spontaneously exploded. Had been driving for about 20 minutes without any incidents before this happened. Not only did the glass blow out but the shards left hundreds of scratches to the paint on the roof bad enough to need to be repainted. When it happened the sound of the glass exploding was extremely loud. That morning was the first morning we had frost on the vehicles since we bought it new.
THERE WAS NOTHING THAT HIT THE GLASS WHEN IT EXPLODED
I have already tried a warranty claim but they denied it saying that "There is no way to prove there was a defect" if nothing hit the glass then the only other explanation was there was a defect..
This is in response to your recent Revdex.com case regarding the consumer’s allegation that the sunroof on the 2018 Outlander exploded. After further review and a thorough inspection of the vehicle on November 7, 2019, no evidence of a manufacturing defect was found or presented.
At this time, Mitsubishi Motors North America has referred the customer to their insurance company and does not agree to cover the cost of the disputed amount: $2826.00.
We apologize that a more favorable response is not possible and thank you for the opportunity to provide a final response on this consumer's complaint.
We appreciate the opportunity to provide this additional information as requested. Please feel free to contact us to discuss any comments or concerns you may have regarding this consumer complaint.”
Thank you
I purchased an electric vehicle from Mitsubishi and it’s not producing the miles range it was intended to by the engineers. My vehicle has a range of 35 miles per a full charge and that’s driving in an extremely conservative mode. If I were to use the air conditioner in the vehicle the range is shortened. I paid $35,000.00 new for this vehicle in 2012. The authorized dealer agreed with me on the distance range should be more, but the Mitsubishi representative that pays the dealer for warranty work is not wanting to replace the drive batteries on the vehicle, even though the dealer recommends and is willing the do the job. Every times I call Mitsubishi, I get stopped to where I can’t get any further in resolving my concern. Please help!
Mitsubishi Motors North America, Inc. (“MMNA”) acknowledges Mr. *** complaint regarding his 2012 Mitsubishi I-Miev. We regret to learn of the circumstances that led to this complaint and have opened a case (***) for review and documentation.
We have reviewed Mr. complaint with the local Mitsubishi dealer that inspected his vehicle on May 9, 2019 (Miami Lakes Mitsubishi) along with the District Parts and Service Manager assigned to this dealer. We have determined that no manufacturing non-conformity has been verified with respect to the alleged main battery of the vehicle. As such repairs cannot be authorized under the terms of the limited vehicle warranty at this time. Our office has contacted and spoke to this consumer today regarding his complaint and recommended that he consider returning the vehicle to any Mitsubishi dealer for a re-evaluation/inspection of his vehicle for the alleged outstanding vehicle concern. Mitsubishi Motors North America will continue to honor the terms and conditions of the limited vehicle warranty for any verified manufacturing/parts non-conformity. Please advise the consumer to contact our office once he has an appointment to return the vehicle to any Mitsubishi dealer for the re-inspection/evaluation of his vehicle.
We appreciate the opportunity to document, review and respond to this complaint and regret that we cannot offer the assistance this consumer is seeking at this time.
The local authorized Mitsubishi dealer agrees with my complaint and were willing to replace the main drive batteries, but the district parts service manager from Mitsubishi, mr John H refuses to authorize the work. I opened a complaint which was poorly handled by Mitsubishi customer relations, mr Maries L also refuses to hear me and closes the complaint case. My vehicle is down to a range of 38 miles. That’s total travel range miles. I don’t think this is how this vehicle was engineered to work. I would like for Mitsubishi to have other representatives than the two mentioned above to communicate with me. My issues continues and I’m not able to use this vehicle how it was engineered and intended to be used. I received a call from mr Maries L and because of past experiences with this individual we were not able to communicate positively. He absolutely didn’t offer a solution, just the same thing that has been happening for the past few years. Stand behind your product Mitsubishi, listen to a concerned customer that has purchased your product and is extremely dissatisfied by everything, from the vehicle to your compamy’s customer relations treatment. Let’s make this positive. Sincerely
Mitsubishi Motors North America, Inc. (“MMNA”) acknowledges Mr. *** rebuttal regarding our response to his 2012 Mitsubishi I-Miev complaint. We regret to learn of this consumer's dissatisfaction with our response, but based on the factual information in this case, we are unable to offer any other response.
As previously mentioned, our office reviewed Mr. complaint with the local Mitsubishi dealer that inspected his vehicle on May 9, 2019 (Miami Lakes Mitsubishi) along with the District Parts and Service Manager assigned to this dealer. Since no manufacturing non-conformity has been verified with respect to the alleged main battery range of the vehicle, no repairs can be authorized under the terms of the limited vehicle warranty. As we have also advised in our initial response, our office has contacted and spoke to this consumer regarding his complaint and recommended that he consider returning the vehicle to any Mitsubishi dealer for a re-evaluation/inspection of his vehicle for the alleged outstanding vehicle concern, but the consumer continues to refuse this recommendation. Mitsubishi Motors North America will continue to honor the terms and conditions of the limited vehicle warranty for any verified manufacturing/parts non-conformity. Again, we ask that your office advise the consumer to contact our office once he has an appointment to return the vehicle to any Mitsubishi dealer for the re-inspection/evaluation of his vehicle.
We appreciate the opportunity to document, review and provide a final response to this complaint and regret that we cannot offer the assistance this consumer is seeking without a confirmed vehicle non conformity.
Several months ago, mitsubishi sent my a flyer promising a $50 *** reward card if I bring my 2006 mitsubishi raider in and get the airbag recall completed prior to 08/31/2019. I got the recall completed at Rick Holt Mitsubishi prior to 08/31/2019 but mitsubishi has failed to follow through with the offer. I have called several times and get a promise of the verification e-mail by a certain time but it never happens. The last three calls I was told there are no supervisors available to talk to and they will call me back. I have received -0- calls back.
Mitsubishi Motors North America Inc. ("MMNA") acknowledges Mr. *. *** complaint regarding the $50 gift card incentive. We appreciate the opportunity to review and respond to this consumer's complaint and have opened a case for documentation (SR# ***).
MMNA has reviewed and contacted Mr. concern and advised him of the cause of the delay in receiving the gift card incentive (dealer did not process warranty claim correctly). We have informed him that our office will continue to monitor the immediate processing of this incentive until we confirm that the consumer has received the incentive. We anticipate that this complaint will be fully satisfied within the next 30 business days.
We appreciate the opportunity to document, review, respond to this consumer complaint.
On June 8, 2018, I took my car in for service. After over an hour, I was asked that I go in the service area. They pointed to the wheel (car on hoist) and said the last time the tires were rotated, they had trouble with getting one wheel off. This time, the tech had trouble and banged up the wheel. The tech (O. G) felt bad and apologized. I was told to schedule a time, and they would have the next-door Honda dealership (auto body) repair the damage to the wheel, and they would give me a rental vehicle for free.
I did make an appointment (twice), but had to cancel due to personal reasons (dying/death of parent).
When later looking at the wheel, I noticed a chunk of metal out of the wheel and other scrapes. I do not know much about auto body repair, but doesn’t even seem like that is repairable. If I had actually seen the wheel up close, I would have asked for a new wheel – but I was trying to be understanding. The middle Mitsubishi medallion was also missing.
The beginning of 2019 I called the dealership but discovered it no longer existed, and we had received no correspondence that it was closing.
On April 10, I called Mitsubishi (corporate). They told me there was nothing they could do because the dealerships are individually owned. I mentioned we had purchased two Mitsubishi vehicles – one new in 2002 and one in 2015. Apparently, customer loyalty does not matter -dealership damages car and closes, customer has to pay to have it fixed – you can’t make it up.
On June 21, 2019, we had our vehicle serviced at Brookdale Mitsubishi. They suggested I contact the Richfield Honda dealership, since they were honoring Richfield’s Advantage program. I did call Richfield on June 25, and was transferred me to “Jason.” I left messages on both June 25 and July 16 with no return call.
On July 25, 2019, I called Brookdale Mitsubishi, and he suggested I call Customer Care (CC). CC suggested I contact the Revdex.com.
Mitsubishi Motors North America Inc. ("MMNA") acknowledges Ms. *** complaint regarding the wheel concern on her 2015 Mitsubishi Outlander. We appreciate the opportunity to review and respond to this consumer's complaint and have opened a case for documentation and review (***).
Our office has spoken to this consumer twice regarding her vehicle wheel concern which was carefully reviewed by the management of Mitsubishi Motors North America and based on this review, Mitsubishi Motors North America is unable to provide any assistance on the wheel repair needed as this was not a result of a manufacturing defect but rather alleged damage by a former Mitsubishi dealer franchise.
We are sorry that a more favorable response is not possible for this current wheel concern. We thank you for the opportunity to document, review and respond.
This is a advertising issues. The Mitsubishi website shows (***) that the 2019 g4 comes standard with the 6 way driver seat. I provided proof in the link. If you go to any Mitsubishi car dealership websites or car information website you will see where Mitsubishi say 2019 g4 comes standard with cruise control and driver side seat a 6 way. I have showed proof to the Mitsubishi customer device and my dealership(don herring Plano Texas) which have all shot me down because it say passenger 4 way seat on my vin. The passenger seat is not the same as a driver seat. I will provide my vin for proof(***)
I need my seat change to what is advertised. I will be looking at legal action if I don’t get some kind of clarification.
Mitsubishi Motors North America Inc. ("MMNA") acknowledges Mr. *** complaint regarding the driver front seat adjustment feature information on his 2019 Mitsubishi Mirage G4 ES. We appreciate the opportunity to review and respond to this consumer's complaint and have opened a case for documentation and review (***).
We have reviewed the information contained in this consumer complaint and would like to offer the following information. This consumer’s original vehicle monroney label (window sticker) did not indicate a 6-way adjustable front driver seat. This label indicates specifically what equipment comes standard or optional to the specific vehicle. With respect to the information the customer claims he verified through our corporate website (***), it is true that it mistakenly showed a 6-way adjustable front driver seat was standard on the 2019 Mirage G4 ES model and has since been corrected after this consumer brought this to our attention. As you may or may not know, it’s not uncommon that errors in any website information can occur unintentionally and as such we offer a disclaimer section on our website. We apologize for the information error regarding this particular feature on the 2019 Mirage G4 ES front driver seat. Based on this information provided we are unable to extend the resolution this consumer is requesting.
We appreciate the opportunity to document, review and respond to this consumer complaint.
We bought a lemon for a car. The dealer refuses to take it back. The passenger side leaks, the headlights keep blowing, the suspension is bad, the radio has issues, it want start at times.The owner has told them we have to pay for everything, even though we have a warranty.
Mitsubishi Motors North America Inc. ("MMNA") acknowledges Mr. *** complaint regarding his 2017 Mitsubishi Outlander. We appreciate the opportunity to review and respond to this consumer's complaint and have opened a case for documentation (SR# ***).
Along with the District Parts and Service Manager, our office has reviewed this case with the service department of Quakertown Mitsubishi as well as with this consumer. It has been confirmed by the service department of Quakertown Mitsubishi that a front strut top bearing and insulator needed replacement due to a noise concern on this consumer vehicle. No other alleged vehicle concerns (as stated in the consumer complaint) was determined as defective, hence a repair was not recommended or performed. Mitsubishi Motors North America will continue to honor the terms and conditions of the limited vehicle warranty for any Mitsubishi dealer confirmed defective parts only.
We appreciate the opportunity to document, review and respond to this consumer complaint.
I have called Mitsubishi Corporate several times regarding all the issues I have been having with there product. The are the ones who told me to get the dealership to call up the Mitsubishi technical department to fix the issues with my radio, also when I called the Mitsubishi call center they put me in touch with a case manager and after I told him all the issues I was having with the car we also sent the local Mitsubishi rep to the dealership. As normal they found nothing wrong with the car and it was either all in my head or I was the one responsible for anything that went wrong. On a side note my car is at the dealership right now as I could prove the leaking issues I’m having, so now they are going to look at it tomorrow morning 2/8/2019 and if they still can’t find the problem they will call the water doctor out again. They took pictures as did I and I also took video
Mitsubishi Motors North America Inc. ("MMNA") acknowledges Mr. *** complaint regarding his 2017 Mitsubishi Outlander. We appreciate the opportunity to review and respond to this consumer's follow up information.As we previously stated, MMNA will continue to honor the terms and conditions of the limited vehicle warranty for any confirmed defective Mitsubishi genuine parts only. As stated in the attached receipt from your office, the cause of the leak was due to an improperly installed non original Mitsubishi Front Windshield. As such we are not able to offer any repair assistance.We appreciate the time and opportunity to provide a final response on this matter. Thank you.
To whom is reading this,
when I bought this car I was unaware of the issues at hand and every time I brought it back to the dealership, they could never find any issues and they would say it was user error. A leaking windshield is NOT user error! I complained multiple times to the dealership and Mitsubishi corporation and the only thing Mitsubishi corporation done was sent out a rep (John) to look at the car. The day he got there I went to see him, all he did was tell me there was nothing wrong with the car and once again it was user error, I asked him what I should do when the car leaked again and he told me to bring it back to the dealership and they would look at it again, the next time it leaked I took it back and I over heard the service manager tell the lead salesman that they were told by the rep (John) to stop dealing with me.
now the cars electronics are starting to mess up, transmission warning lights come on and off all the time, it still leaks, and before long it’s going to get moldy and rust
when your rep told them to stop dealing with me was the day Mitsubishi Motors took on the responsibility of my car in my eyes
Mitsubishi Motors North America, Inc. (“MMNA”) acknowledges Mr. *** dissatisfaction to our response regarding his 2017 Mitsubishi Outlander complaint. We regret that Mr. does not agree/dissatisfied with our response, but the facts of this case do not allow us to render any other decision.
As previously stated, our office has fully reviewed all the pertinent information regarding Mr. complaint. Although we understand why Mr. feels our response does not meet his expectations, the fact remains that his claimed on going vehicle water leak complaint has been confirmed due to a non-Mitsubishi (OEM) front windshield part that was improperly installed. As you are fully aware, the limited vehicle manufacturer warranty has no provision to provide repair coverage on non-Mitsubishi parts or workmanship issues. The local Mitsubishi dealer (Quakertown Mitsubishi) has performed repairs to the vehicle on parts that has been confirmed OEM and defective. As such we re-iterate our commitment to the limited vehicle warranty terms and conditions only. If the consumer has any “new” vehicle concern(s), the consumer is welcome to return the vehicle to any authorized Mitsubishi dealer for a diagnosis/inspection of any alleged new vehicle concern.
Again, we apologize that a more favorable response is not available to Mr. rebuttal/complaint and appreciate the opportunity to provide a final response to this matter.
I do NOT agree with there answer and would like to take it further
The problem with the Mitsubishi Outlander I purchased is the Bluetooth system in my vehicle does not work like one should. in order to use the Bluetooth on it while driving the speaker is located in the passenger side door and you cannot hear the person you are talking to and the volume can not be turned up. I have made complaints from the dealership I purchased the car from and they told me to contact Mitsubishi myself. Well I did and the lady said there was nothing she can tell me. There’s no plan in the future to fix this. I travel quite frequently and travel through states where you cannot use your phone and rely on the Bluetooth. It is unacceptable to have a system if you cannot use it. This problem needs to be addressed and fixed.
Mitsubishi Motors North America Inc.,("MMNA") acknowledges Mr. *. *** complaint regarding his 2018 Mitsubishi Outlander. We appreciate the opportunity to review and respond to this consumer complaint and have opened a case for documentation
(***).
Our office has spoken to Mr. on 10/19/2018 to review this complaint and we have informed him of a technical service bulletin repair to address the vehicle bluetooth concern. We have directed the local dealer (Bob King Mitsubishi) to contact Mr. so that a repair schedule can be made to perform this technical service bulletin repair. We will continue to follow up with Mr. until we confirm that his vehicle concern has been fully resolved.
We thank you for the opportunity to document, review and respond to this consumer complaint.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards
I contacted Mitsubishi customer service to open an warranty appeal based on the recommendations of the local dealer in AZ for service to the engine. Upon contacting customer service I was informed a case manager would review the case and take any service logs that I could provide before making a decision. After aprox 10 days of not hearing from the case manager we escalated the issue through the dealership. I was just contacted and told the district manager made a decision and there was no way to appeal even with my maintenance logs. If this decision was made prior to me submitting the appeal as I was told by the case manager why was it recommended by the dealer and how can a decision be made without all pertinent evidence. Very dissatisfied.
I received a recall on my 2011 Outlander Sport in March 2018. The recall was: "the flange of the drive belt tensioner may crack, causing detachment of the drive belt. If the drive belt detaches, the alternator will not charge the battery, causing the engine to stall, and/or the power steering assist will be disabled, increasing risk of death". In November 2016, my vehicle stalled while driving, I was unable to steer the vehicle because the steering wheel locked. The dash lights were flashing, the vehicle would not turn off and I was unable drive it. I had to have it towed to the nearest possible location. The repair identified was the exact issue named in the recall. Therefore, I called Mitsubishi after receiving the recall asking about reimbursement and was told I needed to take it to the dealer to have the recall cleared first. Then I was directed to submit a request for "review of reimbursement". I did so and sent in the requested documents in April 2018 asking for reimbursement. Last week, I received a call from a Mitsubishi representative telling me my request was denied. The reason given was that when the representative called the repair shop; the individual she spoke to could not tell the representative what the "condition" of the drive belt was at the time of repair. The individual could not recall this information because it had been well over a year since the repair had taken place. I believe denying my request is unfair, and frankly, wrong. A recall was issued for a known problem and the "condition" of the belt at the time of repair should not even be a consideration. I submitted proof of the repair I was required to make when the belt failed and believe I should be reimbursed for it.
Mitsubishi Motors North America, Inc. ("MMNA") acknowledges ***s complaint regarding a reimbursement request for the repair performed to the engine drive belt and engine drive belt auto tensioner of her 2011 Mitsubishi Outlander at a non-Mitsubishi dealer.
The management of Mitsubishi Motors North America has reviewed the information on this complaint and would like to offer the following information as a response.
The repair document from the servicing facility for this repair (*** did not indicate the reason as to why the repair was performed (did not indicate any diagnosis/customer complaint information). We also contacted the service facility to review this information but could not receive any cooperation from their representative regarding our inquiry as for the reason(s) for the repair.
The information contained in the recall letter received by the consumer outlines the actual/possible failure as to why the recall was issued for the drive belt auto tensioner. Unless the consumer’s 2011 Mitsubishi Outlander Sport experienced the failure (flange of the drive belt automatic tensioner cracks) as stated in the recall notice that can be verified, we are unable to offer a reimbursement for the prior repair/service performed on the recalled part.
We are sorry that a more favorable response is not possible for this request. We thank you for the opportunity to document, review and respond.
I went to *** to discuss the matter with the manager. The technician who handled the repair order failed to write in the diagnosis and is no longer employed at *** However, the manager was able to issue another invoice with comments indicating the diagnosis at the time of repair. Please see attached. I sent this invoice to Mitsubishi today. I am still requesting reimbursement for the repair.
Mitsubishi Motors North America, Inc. ("MMNA") acknowledges ***’s dissatisfaction to our response regarding a reimbursement request for the repair performed to the engine drive belt and engine drive belt auto tensioner of her 2011 Mitsubishi Outlander at a non-Mitsubishi dealer.
As stated in our initial response to this Revdex.com complaint, the management of Mitsubishi Motors North America has fully reviewed the information on this complaint and would like to respectfully re-iterate our position of declining the reimbursement requested by the consumer. As advised on the recall letter received by the consumer, unless the consumer’s 2011 Mitsubishi Outlander Sport experienced the failure (flange of the drive belt automatic tensioner cracks) as stated in the recall notice that can be verified and documented, we are unable to offer a reimbursement for the prior repair/service performed on the recalled part.
We are sorry that a more favorable response is not possible for this request and thank you for the opportunity to provide a final response to this complaint.
I will start this off by saying I have always been a loyal Mitsubishi customer. I have never had an issue with their products. My first Mitsubishi (2010 Lancer ES) is still running with over 200k miles on it, Pretty impressive. However, I cannot say the same with my 2013 Lancer Ralliart I purchased in December 2012. Around a year ago, I had sporadic issues come uo with the transmission in particular. I thought nothing of it; as soon as I restarted the car, the issue would go away for a while. Little did I know the issue would only become worse and at the worst possible time.
About a few months ago, I was driving and my transmission started to to become sporadic and jerk forward unexpectedly while I was driving. Strange I thought, I'll just bring it in to the dealership the next weekday they are available. So I bring in my car to the dealership and they tell me my SST transmission is bad and needs to be replaced. The bad news is my standard warranty happened to expire about 60 DAYS before. I would have to pay about $17k out of pocket to get it replaced! Shock of my life. I have always maintained this car on schedule, only bringing into the dealership to get worked on. The transmission should not have to be replaced when I barely drive the car, only less than 50k miles on it, and to make it worse, it decides to act up consistently right when my standard warranty is out.
This is completely unacceptable. My dealership keeps telling they know it will eventually die and to keep driving it so it can be replicated in the shop and verified by the tech. Well eventually once I keep driving I will end up in a bad accident or worse. It has died in traffic before. Eventually it will jerk towards another car, die in an intersection, or worse, die on the freeway! This is a huge safety issue and after some research, I see other Ralliart owners have had the same exact issue which brings into question the reliability of these SST engines Mitsubishi produces.
Thank you for providing Mitsubishi Motors North America, Inc. (“MMNA”) the opportunity to review and address our customer’s vehicle concerns. This letter serves as confirmation that MMNA is in receipt of your correspondence dated April 17, 2018.
Our customer purchased his 2013 Mitsubishi Lancer Ralliart, VIN: JA32V6FV1DU008881, on December 15, 2012, from Younkers Mitsubishi. As the original owner, our customer received a 3 year or 36,000 miles (whichever occurs first) New Vehicle Limited Warranty and a 5 year or 60,000 miles (whichever occurs first) Powertrain Warranty (Please See Excerpt), which started on the purchase date.
Our customer first reported a “Transmission Service Light Required” concern to Younker Mitsubishi on February 19, 2018, R.O. # ***, at 48,198 miles (Please See Excerpt). At the time of service, the dealership scanned for DTC’s (Diagnostic Trouble Codes), found P1875 (Damper Speed Sensor Irrationality), recommended a transmission replacement and provided a repair estimate to the customer; however, the customer declined to pay for the repair expense.
The customer then contacted our office and requested warranty repair assistance. Our office, Younkers Mitsubishi, MMNA’s District Parts and Service Manager conducted a thorough evaluation of the customer’s concern. According to Younkers Mitsubishi, the customer had no previous service history that indicates any transmission malfunctions, prior to the February 19, 2018 visit. In addition, there are no service records that would indicate a problem with the transmission (within the Powertrain Warranty Period) or suggest that our customer maintained the transmission as outlined in the Warranty and Maintenance Manual (Please See Excerpt).
Based on the information reviewed our customer reported a transmission concern outside of the 5 year or 60,000 miles (whichever occurs first) Powertrain Warranty. Given this information in its entirety, MMNA is unable to honor our customer’s repair demand. MMNA remains committed to fair business practices and customer satisfaction. We will continue to work with the customer to resolve any verifiable or outstanding concerns, per the terms and conditions of MMNA’s Limited Warranty.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
First, I would like to address the claim made by Mitsubishi and the dealer that suggests I have not followed the recommended maintenance schedule for my vehicle. For almost all of my maintenance visits, except for maybe one or two oil changes with another local shop, over the past five years or so have been exclusively with the Mitsubishi dealership where I purchased my vehicle, Younker Mitsubishi in Renton. To submit a *** report with only one oil change at around 3k miles very misleading to the Revdex.com and everyone else who reads the response from Mitsubishi. Mitsubishi should have access to those service records should they have asked for them from their dealership, Younker Mitsubishi. To provide that *** report with no service visits listed is frankly incorrect and purposely misleading.
Second, see the attached warranty book for my vehicle. On page 20, you will find my vehicle is covered under the "California" Emission Warranty as I am a Washington state resident and this is where my vehicle is registered. The California Emission Warranty covers "any emission-related part on your Vehicle" for seven (7) years or 70,000 miles. My car is currently at less than 50,000 miles and a little over five (5) years from purchase. Please see page 23 of said warranty book. This page lists all the covered parts under the California Emission Warranty for defects. Parts listed include the Transmission Control Module and the Engine Control Module, both with asterisks indicating these are emission-related parts covered under the seven (7) year, 70,000 mile warranty.
As the dealership has stated, the code P1875 indicates there is an issue with the damper speed sensor. I am aware this sensor is a part of the Transmission Control Module and/or the Engine Control Module. This part reads the movement of the clutch assembly and relays that info back to the transmission controls/valve body. This part has failed and is causing the code P1875 and my issues I have stated previously. I am also aware this part is located deep within the SST transmission and is not available new as a replacement part. Therefore, that is the reason why Younker Mitsubishi suggested a complete transmission replacement. That is the nature of the complicated SST system; when one part fails within the SST, the entire system must be taken apart and/or replaced. You cannot blame the problem on the "powertrain" when the issue is stemming from a part within the powertrain which is the transmission control unit and engine control unit, which is both covered under the California Warranty as outlined above.
I am asking Mitsubishi to prove this part, the damper speed sensor, is not a part of the Transmission Control Unit and/or the Engine Control Unit that is covered by the California Warranty. They cannot simply blame the powertrain/transmission as a whole and claim they are no longer responsible under such warranty. The SST is a complicated part and I fully believe a part within the Transmission control unit and/or Engine control unit has failed (damper speed sensor), which is still indeed covered by their warranty.
Last, I want to express my extreme disappointment with Mitsubishi as a whole through this process. The powertrain warranty may have expired by a period of about 60 days, and they are unwilling to offer any help as a matter of goodwill. The district manager was also unable to call me directly explaining his decision, even after I requested to speak to him. I had to play 3-way phone tag with a customer service rep who would relay my concerns to the district manager instead. The dealership was not much help either, just handing me a bill for a $17K transmission replacement like it was typical for a transmission with under 50k miles to need to be replaced. Needless ti say, I would never recommend a Mitsubishi product to anyone I know or should ask me going forward. Nonetheless, I did my research and Mitsubishi should honor this claim under the California Emission warranty as outlined above.
Regards
May 10, 2018
Revdex.com
4747 Viewridge Ave #200
San Diego, CA 92123-1688
Attention: ***
RE: ***
Complaint ID# ***
Dear Mr.
Thank you for providing Mitsubishi Motors North America, Inc. (“MMNA”) the opportunity to review and address our customer’s concerns regarding his 2013 Mitsubishi Lancer Ralliart, VIN: ***.
This letter serves as our response to Mr. latest comments, which suggests that a Damper Sensor exists within a Transmission Control Module or Engine Control Module. MMNA has determined that Mr. vehicle is not equipped with a Transmission Control Module. Furthermore, we have confirmed that a Damper Sensor does not exist within his vehicles Engine Control Module. Unfortunately, it seems that Mr. has obtained or received information that does not pertain to his specific vehicle/model.
As previously advised, our customer reported a transmission concern outside of the 5 year or 60,000 miles (whichever occurs first) Powertrain Warranty. Given this information in its entirety, MMNA is unable to honor our customer’s repair demand.
As a result, our position remains the same. MMNA remains committed to fair business practices and customer satisfaction. We will continue to work with the customer to resolve any verifiable or outstanding concerns, per the terms and conditions of MMNA’s Limited Warranty.
If you have any information not already included, please submit it to my attention for additional consideration. Please contact me if you have any further questions.
Respectfully,
Mitsubishi Motors North America, Inc.
***
***
Mediation Manager
Ph: 714-372-5547
Fax: 714-934-3524
I received a safety recall for my 2004 Mitsubishi Outlander regarding rust/corrosion of front cross body. Took in to repair center and the REAR has a fist-sized hole in it caused exactly as the front cross body. Mitsubishi has refused to cover the repair on the rear cross body. Mechanic would not let me drive the vehicle due to safety concerns.
Mitsubishi Motors North America Inc. ("MMNA") acknowledges ***’s complaint regarding the rear cross member of her 2004 Mitsubishi Outlander. We appreciate the opportunity to review and respond to this consumer's complaint and have opened a case for documentation (SR# ***).
We have carefully reviewed the information provided by this consumer and have taken into full consideration the circumstances presented. We regret to inform that the vehicle has exceeded the limits of the Basic Warranty and as such we cannot honor the request for out of warranty repair assistance for the rear cross member of the consumer vehicle. The rear cross member of the vehicle was covered under this warranty for a period of 5 years or 60,000 miles whichever occur first from the original retail date of the vehicle. A complete explanation of terms of the warranty is included with the Owner’s Warranty and Maintenance Manual.
We are sorry that a more favorable response is not possible and thank you for the opportunity to document, review and respond to this consumer complaint.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Mitsubishi has issued a recall knowing that the front cross member had rust and corrosion issues, which is exactly what has happened to the rear....in the same amount of time as the front occurred.
Regards
Hi my problem is with the Mitsubishi I complained to the company they will send me an email back saying make it just wear and tear I had to brakes 2 times one year ahead to *** second year I have to put in for it I really didn't have this car for 2 years now it's been 2 years and I understand why I have to replace my brakes and it's not the car it's the who made the car I had to and I had to place 5 tires times were brand new and I had to replace the one I feel so overwhelmed.
Mitsubishi Motors North America Inc. ("MMNA") acknowledges Ms. ***’s complaint regarding the brake (wear) concern on her 2015 Mitsubishi Mirage. We appreciate the opportunity to review and respond to this consumer's complaint and have opened a case for documentation and review (SR# 1-***).
Along with our District Parts and Service Manager, this complaint has been reviewed with the service department of Lancaster Mitsubishi that was utilized by this consumer for 2 service visits. This local dealer informed the consumer on both visits of the need for brake service due to normal wear and tear; the consumer declined this recommendation during both visits. The local dealer also advised no defect was confirmed to exist with the brakes of this consumer vehicle during these two visits. As such, we are unable to extend the resolution this consumer is seeking. MMNA will continue to honor the terms and conditions of the limited vehicle warranty for any confirmed defects only by any authorized Mitsubishi dealer in the United States.
We apologize that we are not able to extend the resolution this consumer is seeking and appreciate the opportunity to document, review and respond to this complaint.
I purchased a 2016 Mitsubishi Outlander in 9/2015 from *** Mitsubishi. In August of 2016, we received a letter about a recall(SR-16-006) on the transmission. The issue is a major safety hazard that can cause a crash in the middle of highway use, intersection or heavy flowing traffic. Upon the recall, we took vehicle to *** in 9/2016 to have the proposed fix. Vehicle drove great until 08/2017, with hesitation and sluggish acceleration. We took vehicle to dealership to have it inspected on 08/10/2017. The transmission was having the same issue and performed said fix, reflash, as noted in the recall bulletin. We drove vehicle on 08/12/2017 to Milledgeville, GA and began noticing hesitation and acceleration issues when arriving at our destination. Upon leaving that night back to Charlotte, the vehicle began having issues. Vehicle stalled out, engine light came on and I could pull into *** and capture error codes. We checked into hotel and planned to leave in the morning. Next morning, we drove about a 1/8 mile and vehicle stalled out at an intersection, D gear was shot and had to push it off the road. We spoke to roadside and aided for trip interruption but every option was not accessible because, no dealership was open. This issue was by far the worst and most dangerous experience I incurred with a vehicle. This issue placed my family in danger multiple times. My family was 4 hours away from home, stuck and stranded, no change of clothes, only other option was to tow vehicle to Charlotte and have repairs done where we could continue to function. Car was in service department 4 days, meaning we would have stayed in a hotel 4 nights, buy new clothes each day. As a paying customer, we were treated horribly and very disrespectful every way you can imagine. Lost a lot of faith in the vehicle and my family does not like riding in the car because of the experience. *You may contact service advisor at dealership.
Mitsubishi Motors North America Inc. ("MMNA") acknowledges ***’s complaint regarding the additional towing fees incurred during a recent out of town trip by the consumer with their 2016 Mitsubishi Outlander. We appreciate the opportunity to review and respond to this consumer complaint and have opened a case for documentation (SR# ***).
We have carefully reviewed the information provided by the consumer and have taken into full consideration the circumstances presented. The limited vehicle warranty on all Mitsubishi vehicles does not have any provision for any additional incidental expenses incurred by a Mitsubishi vehicle owner when a vehicle breakdown/concern occur. This information is provided on page 12 of the vehicle 2016 Warranty and Maintenance manual. The limited vehicle warranty which includes Emergency Roadside Service coverage is available to any Mitsubishi vehicle/owner for a period of 5 years from the original warranty start date of the vehicle to facilitate a tow of the vehicle from the location of the vehicle breakdown to the nearest Mitsubishi dealer only. If a vehicle owner decides to request/initiate a tow beyond the nearest Mitsubishi dealer from the location of the vehicle breakdown, all fees associated beyond the scope of our Emergency Roadside Service coverage is the responsibility of the vehicle owner. As such, we are unable to offer the resolution this consumer is requesting.
We are sorry that a more favorable response is not possible at this time. Again, we thank you for the opportunity to document, review and respond to this consumer complaint.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I am appalled of the response to this matter. The focus is on $800 and a billion dollar company policy versus satisfying a customer and a understanding the safety issue that could have caused serious injury when the vehicle stalled out multiple times on the highway and at intersections.
I reviewed the warranty and still have not read any information regarding the pointed claim that coverage beyond your guidelines would not be covered. *Attached is a word document of several screen shots regarding service done to the vehicle and information I pulled from the 2016 Warranty Guidelines.
First, on page 28, it states "Towing to the nearest Mitsubishi Motors Dealer or other approved service point from the point of disablement if your Vehicle is not driveable (Please retain all towing receipts.) When the word "OR" is included, this gives or stipulates the consumer(myself) an option to take vehicle to your choice. We chose the "OR" to have vehicle towed to dealership that last serviced vehicle. - THIS NEEDS TO BE HONORED. Secondly, on page 28, it states "coverage for post warranty customers are provided reimbursement for warranted parts' but, my issue is under a 'safety' recall concern....
Lastly, page 36, headed, EMERGENCY ROAD SERVICE/TOWING , nothing indicates reimbursement or beyond guidelines.
The picture I want to pain is the warranty was not favorable for my situation. We were stranded four hours from home, with no change of clothes or resource. The vehicle was just serviced by the dealership for the transmission two days prior to breaking down and becoming inoperable. You may contact the service advisor(advisor requested) about said issue and can provide more clarity. Service advisor information is attached to document.
Please lets resolve this issue and provide what I am requesting or this will be taken further and fought until resolution.
Regards
Mitsubishi Motors North America Inc. ("MMNA") acknowledges our consumer's rejection of our explanation and decline of reimbursement for the additional expenses incurred for choosing to tow the vehicle to a place other than the closest Mitsubishi dealership, which is part of our complimentary Mitsubishi Roadside Assistance program. The consumer elected to tow the vehicle elsewhere and incur the expense to tow the vehicle a much longer distance to a point of the consumer’s preference. If the consumer decides to do this, the consumer is responsible for these charges, as this is not a provision of the free Mitsubishi Roadside Assistance program. The vehicle will be towed to the closest Mitsubishi dealership or authorized service center under this program. The vehicle was not towed to either.
In addition, the Mitsubishi Roadside Assistance program offers a Trip Interruption benefit. In the event a Mitsubishi vehicle is disabled due to a warrantable condition, and the consumer is more than 150 miles from home and the vehicle has to be kept overnight for repairs, the Mitsubishi Roadside Assistance plan will reimburse for reasonable documented expenses for meals, lodging, and transportation up to $175.00 per day for a maximum of three days while the consumer is away from home while the vehicle is being repaired. This is a daily limit for these specific covered expenses. Any other expenses or charges incurred are not eligible for reimbursement. The consumer did not elect to utilize this benefit.
Unfortunately, we are unable to reimburse for elected expenses that are not covered as outlined above. We are sorry that the consumer does not find this satisfactory, but we offer these free benefits as a way to provide consumer satisfaction to the best of our abilities if the vehicle should become disabled. We recognize the Trip Interruption benefit may not be the most desirable option for every consumer, but it is our way to offer an option to assist with this type of inconvenience. We are unable to extend beyond these benefits for this consumer situation.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I will continue to disagree for several reasons. First, you indicate your roadside states, "Towing to the nearest Mitshubishi dealer or 'other approved service point' if your vehicle is not drivable". According to your rules, you gave us the option to tow to another service point. In accordance, we decided to take it to dealership that last serviced the vehicle 48 hours prior to breaking down and becoming inoperable. Secondly, I specifically stated in my last response that per your statement, of the policy stating what it would not cover. I responded by explaining I did not see this information. Can you please provide some documentation/screenshots to this policy on what you do not cover? Thirdly, I have provided several documents stating treatment from your corporate office, receipts and service orders of prior work and screenshots of your policy. Lastly, we are being treated very poorly from your corporate office and customer relations team. With this matter, we not purchase another Mitsubishi product because the understanding of handling clear matters of a failed part, that could have caused severe damage to my family, that was part of a safety recall.
I am asking for reimbursement for the towing expenses or other agreed amount to satisfy this claim
Regards
Attached is the Warranty booklet, Roadside Assistance is outlined from pages 7-36.1) MMNA indicated on page 26, what the warranty will not cover, there claim is not outlined on page 26, unless I am looking at a warranty that they possess and I do not.2) On page 28, it points to the Roadside Assistance guidelines, under section that is titled "NOTE", it references what the Roadside Assistance will not cover, "excludes winching of Vehicle off road, Vehicle disabled in rally, racing or other competitive events, and Vehicle used for commercial purposes such as police, taxi, route delivery, livery, or daily rental 3) On page 36, the warranty does not state anything about not covering tow and expenses. It only outlines, if the vehicle is inoperable from neglect or if it is driveable and further damage or safety issues will occur.
Thank you
I bought a car Vin *** and was supposed to receive a registration for it and license plate within 30 days. 30 days past by and now I can not drive my car legally because I do not have neither registration nor license plates. Transit registration has expired. Numerous calls to Brooklyn Mitsubishi dealership in New York City have only one answer " I have no control of it" from *** (person in charge for DMV) . One person even told me that I have to deal with DMV on my own and this is totally insane. I paid money for everything and when I was buying the car I was promised that Brooklyn Mitsubishi will cover all paperwork and DMV, that I have nothing to worry about. This dealer never followed up with me and people who promised to call back never did. When I told them that I am going to complain publicly I was transferred to store manager *** who said "You can't stop people from living negative reviews, if they what to do so, and if it's make you feel better than do this". Is this an answer you want to hear from a store manager? Everything can happen, but there is no need to be rude and unprofessional. You admit a fault and work with client to solve the problem.
Now! Who is going to take responsibility for it? How do I solve this problem? When I can be legally driving my car again? Who will pay for my extra expenses?
Mitsubishi Motors North America Inc. ("MMNA") acknowledges Mr. ***s complaint regarding the registration concern on his 2015 Mitsubishi Outlander Sport. We appreciate the opportunity to review and respond to this consumer's complaint and have opened a case for documentation and review (SR# 1-***).
We have reviewed the information contained in Mr.’s complaint and would like to report that as of September 7,2017, the consumer has informed our office (through a phone contact by one of our Case Manager) that the local Mitsubishi dealer (Brooklyn Mitsubishi) has resolved the registration concern/complaint.
We appreciate the opportunity to document, review and respond to this consumer complaint. If your office or the consumer has any other additional questions or concerns regarding this complaint, please feel free to contact our office at 1(888)648-7820, Monday through Friday, 10am to 7pm EST. Please refer to SR# listed above during your contact.
I own 2012 i-*** - ELECTRIC (VIN ***that I bought 3 years ago with 5K miles and full manufactures warranty. Recently car was towed to nearest dealer as it would not charge. Car had to be towed as nearest dealer is 63 miles which is beyond car's range. Vehicle had 4 pending recalls that needed repair as well. It was not determined that cars charger is not working which is supposed to be under warranty. Mechanic / dealership agreed that it should be replaced but they had to get permission from corporate office and Mitsu rep. From a picture of the charger they assessed that wire had external damage. I do not agree with ***'s assessment. First of all I am not sure what they mean by external? I am assuming they are trying to blame us. Cord insulation / covering is broke where it meets the box which is consistent with wear and tear as well as poor design. Same thing happens to cell phone cords all the time. Good designs have additional ring enforcing the insulation in this area (see picture). In any case rest of the cord is in very good shape. If it was external it would be damaged all over. In any case the tear in the insulation has nothing to do with charger not working, that problem is internal. It should be fixed or replaced by ***. Additionally the car has 4 recalls for months. Due to distance and car's driving range I am not able to bring the car is shop. Mitsu still has not made all the part available needed to get the car fixed. Car has been in shop almost two weeks and on one of the repair they are not sure when the part will be available. This is not acceptable. Mitsu should figure out to get this repair done for me in the future.
Motors North America Inc. ("MMNA") acknowledges Mr. ***’s complaint regarding his 2012 *** I-***. We appreciate the opportunity to review and respond to this consumer's complaint and opened a case for documentation (SR# 1-***).
We have carefully reviewed the information provided by Mr. and have taken into full consideration the circumstances presented. We regret to inform that the vehicle has exceeded the limits of the Basic Warranty and as such we cannot honor the request for warranty coverage of the main drive battery charging cable replacement. This part of the vehicle was covered under this warranty for a period of 3 years or 36,000 miles whichever occur first. In addition, the local *** dealer confirmed that the cause of failure is due to damages to the battery charging cable and not any manufacturing defect. A complete explanation of terms of the warranty is included with your Owner’s Warranty and Maintenance Manual. As for the consumer request to have the vehicle towed back to their residence, we have approved and arranged for this request to be fulfilled through our Emergency Roadside Service provider as of 9/18/2017.
We thank you for the opportunity to document, review and respond to this consumer complaint.
I spoke with *** at Mitsubishi North America corporate office on July 20, 2017, to inquire about the airbags that Mitsubishi installed in my Eclipse car due to the ongoing and expanding *** defective air bag recall in addition to the passenger's sun visor recall. I specifically asked if the airbags in my car were *** airbags regardless if they were recalled or not, and if not theirs, what is the manufacturer name and part number of the airbags. She told me that they didn't have this information in their office (despite it being the corporate office for North America) and needed to send an e-mail to the corporate office in Japan, and to allow 5 to 7 days for a response. After no response in 2 weeks, I called *** on 8/3/17 again regarding the status. She replied that they hadn't received a response yet with no further effort to resolve this so I asked her to follow-up on my request. Because of her responses, I asked for the phone number to the corporate office in Japan. *** called me on 8/4/17, stating that the call was being recorded and then told me that the airbags weren't ***'s. I asked her to send that to me in writing which she refused to do. I asked who the manufacturer was and she replied that she didn't know. I reminded her that was part of my original request and that I want that information, but again she refused. She said that Mitsubishi doesn't keep a list of parts for their cars - that is not correct for manufacturer's protocols and repeated my request for this information and she refused again. She then told me that if I want the information, I had to go to a dealer and pay a diagnostic fee to get it. I asked for her supervisor's name which she provided and when I asked for the manager's name, she refused to provide this. I told her that it is unacceptable to not provide any information in writing yet she recorded the call and when I told her I rescinded my acceptance on the recorded call and she abruptly ended the call.
Thank you for providing Mitsubishi Motors North America, Inc. (“MMNA”) the opportunity to review and address our customer’s concerns regarding her vehicle. This letter serves as confirmation that MMNA is in receipt of your subsequent correspondence dated September 27, 2017. A thorough review of our records indicate that we were not in receipt of the first notification of this customer's concern, and were not aware of this complaint until the correspondence we received.
We have spoken with the consumer on this date (October 6, 2017) and were able to provide her with the information that she was seeking to satisfy and resolver her concerns. No further issues are outstanding, and this has been fully resolved at this time to the consumer's satisfaction. We apologize for the misunderstanding and the inconvenience the consumer experienced as a result of this issue. We strive to ensure that we provide quality service, and are thankful that the consumer brought her concerns to our attention so that we could address her needs.
Thank you for providing Mitsubishi Motors North America, Inc. (“MMNA”) the opportunity to review and address our customer’s concerns regarding her vehicle. This letter serves as confirmation that MMNA is in receipt of your subsequent correspondence dated September 27, 2017. A thorough review of our records indicate that we were not in receipt of the first notification of this customer's concern, and were not aware of this complaint until the correspondence we received.
We have spoken with the consumer on this date (October 6, 2017) and were able to provide her with the information that she was seeking to satisfy and resolver her concerns. No further issues are outstanding, and this has been fully resolved at this time to the consumer's satisfaction. We apologize for the misunderstanding and the inconvenience the consumer experienced as a result of this issue. We strive to ensure that we provide quality service, and are thankful that the consumer brought her concerns to our attention so that we could address her needs.
I own a 2014 Mitsubishi *** , I was driving in the rain when my windshield wipers stopped working and slid all the way to the left. I had to pull off the road and tried to set them straight by pushing them back down into position. Once I tried to turn them on again they would not come on. I was informed there was a recall regarding water getting into the motor and corroding the wiper assembly. I took my car to Peruzzi Mitsubishi in Philadelphia, Pa. They replaced the motor on the wipers but that did not fix the issue. I was advised a new recall was being released on the link assembly and that Peruzzi would call to request Mitsubishi to honor the recall that they were aware of. Peruzzi also advised me to call Mitsubishi. When I called Mitsubishi Motors in California they said there was no active recalls and they would not help. I pleaded with them as I have a 5 year old child and it's a safety issue to not drive with wipers especially since it was set to rain the rest of the week. I am simply asking Mitsubishi to honor an issue they obviously know about.
Mitsubishi Motors North America Inc. ("MMNA") acknowledges Ms. *** complaint regarding her 20014 Mitsubishi *** front wiper concern. We appreciate the opportunity to review and respond to this consumer's complaint and have opened a case for documentation (SR# 1-***).
We have carefully reviewed the information provided by Ms. and have taken into full consideration the circumstances presented in this consumer complaint. In the interest of customer satisfaction, MMNA will provide a one-time goodwill repair for the front wiper link of this consumer 2014 ***. Please advise the consumer that a service department representative from the local Mitsubishi dealer (Peruzzi Mitsubishi) will make a direct contact to schedule the needed repair appointment.
We appreciate the opportunity to document, review and respond to this consumer complaint.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution would be satisfactory to me. However, I could not drive without wiper blades as I have a 5 year old child, so I paid for half of the repair. I would appreciate it if I could be reimbursed for my half of the repair which totaled $127. If you could kindly contact Peruzzi and advise them to reimburse my repair I will consider this dispute resolved.
Regards
I am the original owner of a 2010 Mitsubishi Endeavor (***) that currently has 60,400 miles on it. It is covered under a 7 year / 100,000 miles anti corrosion warranty. I keep my vehicle's exceptionally clean and properly maintained. On 05/20/2017 (when the vehicle had less than 60,000 mies on it) I noticed there was a spot of rust on the right quarter panel, above the rear wheel. It's evident that this has been a long time in the making, as the rust is developing from behind the paint. Being a claims adjuster over 10 years I could tell that this is a result of anti-corrosion failure vs any type of external element. I put some touch up paint on the spot in attempt to preserve the damage / prevent it from spreading. I contacted Mitsubishi customer service on 05/22/2017 and confirmed my warranty was in force and that coverage was applicable. I was instructed to go to the Mitsubishi dealership to initiate the warranty claim. On 05/23/2017 I went to the *** Mitsubishi in Columbia MO where service manager *** examined the vehicle (wet and dirty from the ongoing rain) in a dimly lit shop. *** requested I email him the picture I had taken when I discovered the damage, as it was hard for him to see. Despite being told my vehicle was still under warranty by customer service, *** advised the warranty expired in November 2016. I called Mitsubishi customer service and was advised they would open a case and I would be contacted the following day. On 05/24 I received a voicemail from *** w Mitsubishi corporate advising the territory manager would work in conjunction with *** to determine eligibility. I sent *** a follow up email on 05/24 asking he pass my contact info to the territory manager. On 05/26 I called *** but was advised he would call me back. Shortly after *** called me and advised it was determined the anti corrosion warranty doesn't cover rust.
Mitsubishi Motors North America Inc. ("MMNA") acknowledges Mr. *** complaint regarding his 2010 Mitsubishi Endeavor. We appreciate the opportunity to review and respond to this consumer complaint and have opened a case for documentation (SR# 1-***).
We have carefully reviewed the information provided by this consumer and have taken into full consideration the circumstances presented. Based on our review of this consumer complaint with the local Mitsubishi dealer (*** Mitsubishi, Columbia, MO) that inspected the vehicle on 5/23/2017, our office was advised that since the portion of the vehicle that allegedly was affected by a rust perforation concern had been repaired by the consumer, the local dealer was not able to confirm this consumer allegation and therefore, could not determine if in fact a defect existed prior to the repairs made by the consumer. Since the vehicle was presented to the local dealer at a time when the terms and conditions of the rust/corrosion perforation warranty already expired (November 27, 2016 expiration date), we are unable to offer any assistance to this consumer complaint.
We are sorry that a more favorable response is not possible at this time and thank you for the opportunity to document, review and respond to this consumer complaint.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards
I purchased my vehicle brand new from Big Two Mitsubishi in Mesa AZ with the knowledge and understanding the vehicle had "0" miles and that it had never been driven before. This vehicle has never been involved in a car accident or collision and has never been repaired by anyone other than Big Two Mitsubishi for recalls and warranty programs. With that being said, I have experienced the worst possible service from Big Two Mitsubishi and their manager Jon at the service center. I took in my car for paint issue (2 year old car already has rust build up and misaligned rear hatch) and was told to bring in my car early in the morning for an inspection. I accommodated to their timing of the service appointment and took the car in to get it looked at. The manger at the service center had a agent call me and straight out tell me the car has previously crashed and repainted and they would not do anything within warranty. I was shocked at the news since I had a car before that I also purchased used at big two mitsubishi with the same diagnostics. With that car being used, I understood the circumstances but with this brand new car being brand new and never been in a collision I was shocked and very upset at this diagnostics. I told the manager to not touch the car because I wanted to take a look at all the parts they had removed to determine the diagnostic. I head over to the dealership and I saw my car sitting out ready to go, they had not listened to my first set of instructions. I asked the manager to show me where they determined the collision had happened and he comes to tell me some parts "looked" repainted and had a detailing person "look over" and determine it was crashed.. long story short, this manager did not take it to a body shop for an inspection but just had someone look it over. I contacted Mitsu corp and their rep had approved repairs. The repairs were done by big two and were performed at their lowest standards possible.
Mitsubishi Motors North America Inc. ("MMNA") acknowledges Mr. *** complaint regarding his 2015 Mitsubishi Outlander Sport. We appreciate the opportunity to review and respond to this consumer's complaint and have opened a case for documentation (SR# 1-***).
Along with the District Parts and Service Manager assigned to the local Mitsubishi dealer (Big Two Mitsubishi), our office has reviewed this consumer complaint. At this time, the consumer has agreed to return the vehicle to the local Mitsubishi dealer for a re-inspection of the alleged outstanding/improperly repaired vehicle paint concern. Our District Parts and Service Manager will facilitate the necessary repair the vehicle may need based on this inspection. Mitsubishi Motors North America will continue to honor the terms and conditions of the limited vehicle warranty for any confirmed defects on the vehicle. The vehicle re-inspection is scheduled for May 19,2017.
We appreciate the opportunity to document, review and respond to this consumer complaint.
Tell us why here...
I have tried on several different occasions to get an explanation from the company as to why the car I bought new has a different engine than what comes standard on this car. It makes repairs more costly and time consuming. My car was supposed to be new. However, the mechanics who have worked on it say this is not the right engine for this car. I feel cheated and robbed. I won't be buying anymore Mitsubishi's. I'm stuck with this car that has constant problems with no idea where The engine came from
Mitsubishi Motors North America Inc. ("MMNA") acknowledges Ms. ***’s complaint regarding her 2013 Mitsubishi Lancer. We appreciate the opportunity to review and respond to this consumer's complaint and have opened a case for documentation and review (1-***).
Our office contacted and reviewed the complaint with Ms. on April 18, 2017 and took into full consideration the information she presented. Based on the information presented on her complaint as well as information during our conversation with her, we recommend that she consider returning the vehicle to a Mitsubishi dealer of her choice in order to have our local District Parts and Service Manager perform a physical inspection of her vehicle to determine if the consumer allegation that her vehicle has an “incorrect engine” is valid. We also advised the consumer that since she has not produced any documented evidence to validate this claim, we are not be able to offer the resolution she is seeking from MMNA. As mutually agreed, Ms. is to call our office back to advise of when and which dealer she would like the vehicle inspection to be performed.
We appreciate the opportunity to document, review and respond to this complaint. We can provide an update to this complaint once the vehicle inspection is completed.