Mitsubishi Motors North America

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I do not agree with this statement AT ALL! The rep from Mitsubishi told me that he drove my car and "MMM REALLY didn't see anything wrong REALLY? When I was asked to sign the invoice, which I declined to sign, there was an error code B- It is a low voltage issue! Is this what was causing all of the issues? The bottom line is this Pantili Mitsubishi's customer service is HORRIBLE The Rep from Mitsubishi, in the tone that he used, told me that there was an issue!I lost over $3,on this vehicle and NO ONE SEEMS TO CARE ABOUT ME, THE CONSUMER Regards, [redacted]

Mitsubishi Motors North America, Inc(“MMNA”) acknowledges Mr [redacted] ’s dissatisfaction to our response regarding his Mitsubishi Outlander Sport complaintWe regret to learn that Mr [redacted] does not agree/dissatisfied with our response, but the facts of this case do not allow us to render any other response As previously stated, our office along with our District Parts and Service Manager as well the local Mitsubishi dealer (Pantili Mitsubishi) has fully reviewed all the pertinent information regarding Mr [redacted] ’s complaintAlthough we understand why Mr [redacted] feels our response does not meet his expectations, the fact remains that unless a local Mitsubishi dealer can confirm any vehicle non conformity, we cannot provide a commitment/recommendation for repairs under the terms and conditions of the limited vehicle warrantyA confirmation/determination of the cause of the vehicle concern is necessary in order for a dealer to recommend/perform any repairs Again, we apologize that a more favorable response is not available to Mr [redacted] ’s complaint/rebuttal and appreciate the opportunity to provide a final response to this consumer complaint / [redacted] Style Definitions */

Mitsubishi Motors North America Inc ("MMNA") acknowledges [redacted] and [redacted] ***’s complaint regarding their Mitsubishi EclipseWe appreciate the opportunity to review and respond to this consumer complaint and have opened a case for documentation (SR# [redacted] ) We have reviewed the information provided carefully by the consumer and have taken into full consideration the circumstances presented We regret to inform that their vehicle has exceeded the limits of the Basic Warranty and as such we cannot honor the request for repair assistance to the front passenger SRS module cover The SRS of the vehicle was covered under this warranty for a period of years or 60,miles whichever occur first A complete explanation of terms of the vehicle warranty is included with your Owner’s Warranty and Maintenance Manual We are sorry that a more favorable response is not possible at this time Again, we thank you for the opportunity to respond to this consumer complaint / [redacted] Style Definitions */

I am disappointed with manufacturer warranty and feel they did not meet my expectationAs a consumer I will never buy Mitsubishi again and will be thinking about selling this car as I understand why many lenders refuse to do business with Mitsubishi and don't fault them as I am now refuse to buy Mitsubishi products and will ensure none or fleet vehicles are in some why connected with that business Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted]

Mitsubishi Motors North America Inc("MMNA") acknowledges Ms [redacted] complaint regarding her Mitsubishi Outlander SportWe appreciate the opportunity to review and respond to this consumer complaint and have opened a case for documentation and review (SR# [redacted] ) Upon review of all the pertinent information on this complaint, MMNA has agreed to provide warranty repair coverage for the needed transmission replacement to this consumer vehicleAs of today, the transmission replacement repair is in process and should be completed very shortlyAlthough we understand the basis of this consumer complaint and resolution requested, MMNA at this time will continue to honor the terms and conditions of the limited vehicle warranty only (repair any Mitsubishi dealer confirmed vehicle non conformity) As such, this consumer request for a vehicle replacement, repurchase is respectfully declined We apologize for any inconvenience this may have caused Ms [redacted] and appreciate the opportunity to document, review and respond to this consumer complaint / [redacted] Style Definitions */

Mitsubishi Motors North America Inc., ("MMNA") acknowledges Mr [redacted] complaint regarding availability of a replacement OEM radiator for his PZEV Mitsubishi OutlanderWe appreciate the opportunity to review and respond to this consumer's complaint and have opened a case for documentation and review (SR# 1- [redacted] ) We have reviewed the information contained in Mr [redacted] complaint and would like to offer the following information as a response As stated in this consumer complaint, the radiator for his vehicle is currently not readily available and is presently on a back order statusMMNA is working to obtain inventory for all outstanding dealer/individual orders for vehicles equipped with a PZEV radiatorAs of this response date, we are not in a position to provide a definite ETA for this part, but rest assured, MMNA is utilizing every avenue available to ensure that inventory is available for this part as soon as possible We apologize for this part availability delay, but will continue to provide this consumer with any new updates regarding the availability of the radiator his vehicle needs We appreciate the opportunity to document, review and respond to this consumer complaint / [redacted] Style Definitions */

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I find it hard to believe by any decision that any clutch goes out at miles on a dollar vehicle I understand your decision and find your customer service to sub-par, and to stand behind a decision made by an anonymous mitsubishi representative is a joke, as is the product you sellI proud to say I'm getting rid of your product and moving on to a stature companyThank you for a terrible experience with your product and I hope all future customers see the garage you represent or sell Regards [redacted] ***

Mitsubishi Motors North America, Inc(“MMNA”) acknowledges MrMohammed ***’s dissatisfaction to our response regarding his Mitsubishi Evolution complaintWe regret that Mr [redacted] does not agree/satisfied with our response, but the facts relevant to his case does not allow us to render any other decision As previously stated, the local Mitsubishi dealer as well as our District Parts and Service Manager did not confirm any defect on the clutch of the vehicleIt has been determined that the clutch on his vehicle is “worn”, which is neither a defect or broken, since wear is a direct result of use of the vehicle As we are all aware, any repairs or service directly related to a “worn out” condition is strictly the sole responsibility of the vehicle owner We apologize that a more favorable response is not available to Mr***’s rebuttal/complaint and appreciate the opportunity to provide a final response to this matter / [redacted] Style Definitions */

Mitsubishi Motors North America, Inc(“MMNA”) acknowledges Ms [redacted] ’s dissatisfaction to our response regarding her Mitsubishi Outlander Sport complaintWe regret that Ms [redacted] does not agree/dissatisfied with our response, but the facts of this case do not allow us to render any other decision As previously stated, our office has fully reviewed all the pertinent information regarding Ms [redacted] ’s complaint Although we understand why Ms [redacted] believes our response does not meet her expectations, the fact remains that her vehicle concern was due to outside influence that resulted in damage to the windshield washer reservoir pumpAs with any other automobile manufacturer operating in the United States, warranty coverage is limited to original equipment parts/workmanship non-conformity onlyAgain, we re-iterate our commitment to honoring the terms and conditions of the limited vehicle warranty for any Mitsubishi dealer confirmed manufacturing non conformity We apologize that a more favorable response is not available to Ms [redacted] ’s rebuttal/complaint and appreciate the opportunity to provide a final response to this matter / [redacted] Style Definitions */

Mitsubishi Motors North America, Inc("MMNA") acknowledge Ms [redacted] ’s Mitsubishi Outlander Sport windshield wiper washer vehicle concernWe have reviewed the information contained on this complaint form and would like to offer the following information as a response We have reviewed Ms [redacted] ’s vehicle concern with the Service Manager of the local dealer (Pantili Mitsubishi) that performed a full and comprehensive vehicle inspection of this consumer vehicle complaintUpon completion of the inspection, it was determined that outside influence had caused damage to the washer reservoir pump and not any manufacturing non confirmityAs your office may or may not know, the limited vehicle warranty provides coverage to any manufacturing non conformities on the vehicle onlyMitsubishi Motors North America will continue to honor the terms and conditions of the limited vehicle warranty for any dealer confirmed manufacturing non conformity only We thank you for the opportunity to document, review and respond to this consumer complaintIf you have any further questions or concerns, please e-mail or call 1(888) 648-7820, Monday through Friday, 10:30am to 7:00pm EST / [redacted] Style Definitions */