Mitchell's Auto Repair

The business has responded.  Please see below:
After reviewing the reponse from [redacted] I realized my dates weren't accurate, however, my details of what occured are factual. He called and informed a worker that his transmission was slipping. He was informed the bays were full and call back tommorrow. I wasn't worried about [redacted] when I didn't hear from him right away because he was a long time customer. Again, he was not told no, he was just told no bays were empty at that time. [redacted] took it upon himself to got to Aamco to fix his car and therefore must endure the cost because it voided his warranty.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved becauseThe date of August **, is incorrect.  The date that I called Mitchell Auto Repair were on Dec *, 2014, his service worker informed me that the bay were full, I informed his worker that my transmission is slipping, for [redacted] to give me a call back.  On Friday, Dec *, 2014 at about 6pm, my transmission became disable, this were the third transmission the were replace by Mitchell Auto repair Shop, Since August **,2013.  And no I didn't recieved a call from [redacted] or any of his service workers. 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,[redacted]

Review: My 2009 Chev Impl SS transmission were repair on August **, 2013 for 3416.75. On May **, 2014 I had to return to have my transmission rebuilt again which were cover under the warranty for 3 years or 75,000, only paid for labor at 843.38. This transmission were only cover for one year warranty. My transmission , repaired again on Sept *, 2014, Mitchell Auto repair, this he warranty for 3 years and 36,000 miles. I also had to rent a car in order to get back and forth to my place of employments. On Dec. *, 2014, my transmission went out on me again, on my way home. I called Mitchell Auto repair on Thursday< Dec *, to let them know that my transmission were slipping, could I bring my car in on Friday. I were informed that they bays were full. Have not heard from them yet. took my car to [redacted]Desired Settlement: Request my money back for defect transmission and service

Business

Response:

The business has responded. Please see below:[redacted] brought me his Chevy Impala on July [redacted] 2013. I installed a rebuilt transmission purchased from Advanced Auto with a 3 year or 75,000 mile warranty. On May **, 2014 [redacted] returned because the transmission had failed. It was covered under warranty so I called Advanced Auto. They supplied us with a new rebuilt transmission, and I installed it. On August [redacted] called to say he had the same problem. I did not say I wouldn't help him, I simply said I could not that day because I did not have an open bay in my shop. [redacted] took it upon himself to go to Aamco to fix his car. I am not liable for that cost he incurred. I was more than willing to assist him, I just needed space in my shop to accomodate him. He chose to go to a different place and endure the cost.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved becauseThe date of August **, is incorrect. The date that I called Mitchell Auto Repair were on Dec *, 2014, his service worker informed me that the bay were full, I informed his worker that my transmission is slipping, for [redacted] to give me a call back. On Friday, Dec *, 2014 at about 6pm, my transmission became disable, this were the third transmission the were replace by Mitchell Auto repair Shop, Since August **,2013. And no I didn't recieved a call from [redacted] or any of his service workers.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.Sincerely,[redacted]

Business

Response:

The business has responded. Please see below:After reviewing the reponse from [redacted] I realized my dates weren't accurate, however, my details of what occured are factual. He called and informed a worker that his transmission was slipping. He was informed the bays were full and call back tommorrow. I wasn't worried about [redacted] when I didn't hear from him right away because he was a long time customer. Again, he was not told no, he was just told no bays were empty at that time. [redacted] took it upon himself to got to Aamco to fix his car and therefore must endure the cost because it voided his warranty.