This complaint is actually against [redacted] (not my Agency) My employee, Cori did her best to help the client [redacted] called in regards to her auto policy on She was questioning a collection bill that she received on auto policy She stated that she cancelled the policy on Cori stated that she would contact [redacted] and try to get this fixed Cori spoke to [redacted] and got [redacted] to remove the $fee and stated she was going to get a refund of $4.70Cori spoke to [redacted] and told her that everything was taken care of and she would get documentation for her Cori had to wait a couple of days for [redacted] to change in their system and on 4/*/Cori sent [redacted] the page showing there was no longer money due and she was now getting a refund She was not happy with that because it stated " [redacted] ***" [redacted] felt it was not a courtesy and wanted something different in writing Cori contacted [redacted] and was told there was not anything generated except the refund, and that nothing else could be sent Cori also contacted the collection agency for [redacted] and they told her that if [redacted] would listen to the recording that they have regarding her account, it states that collection was removed and closed
This complaint is actually against [redacted] (not my Agency) My employee, Cori did her best to help the client [redacted] called in regards to her auto policy on She was questioning a collection bill that she received on auto policy She stated that she cancelled the policy on Cori stated that she would contact [redacted] and try to get this fixed Cori spoke to [redacted] and got [redacted] to remove the $fee and stated she was going to get a refund of $4.70Cori spoke to [redacted] and told her that everything was taken care of and she would get documentation for her Cori had to wait a couple of days for [redacted] to change in their system and on 4/*/Cori sent [redacted] the page showing there was no longer money due and she was now getting a refund She was not happy with that because it stated " [redacted] ***" [redacted] felt it was not a courtesy and wanted something different in writing Cori contacted [redacted] and was told there was not anything generated except the refund, and that nothing else could be sent Cori also contacted the collection agency for [redacted] and they told her that if [redacted] would listen to the recording that they have regarding her account, it states that collection was removed and closed