Mission Stone & Tile Company, Inc. Reviews (1)
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Mission Stone & Tile Company, Inc. Rating
Address: 2930 Sidco Dr Ste 2, Nashville, Tennessee, United States, 37204-3725
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We were referred to Mission by our contractor, and based on the showroom and initial design consultation we were initially impressedHowever, we experienced let downs at every level of their operation and so I would avoid this place and go to the many other great tile companies in NashvilleHere is the run down:
Pros:
- Nice showroom
- Convenient location
Cons: everything else
- Showroom - displays many brands of tile that they no longer can obtainWe settled on a design scheme we really liked only to be told during ordering that they were unable to order some of the tile we had chosen from their showroomVery frustrating, but we were able to order from a competitor very easily (props to *** at *** *** in Nashville)
- Ordering - after placing the order and getting charged, we found out that the sales person did not actually order the tileThis set our job back by a week
- Order fulfillment - after getting an email from them that our tile had arrived, our contractor went to pick up the package only to be told that the tile wasn't thereHe went back after they notified us again of the arrival only to be told AGAIN that the tile wasn't thereHe was resourceful and talked to somebody else, and they found the tile in the warehouse
- Order packaging - when our contractor opened the tile, he found that the tile had been packed in a way that the protective plastic sheets between each sheet of tile had adhered to the bottomThis ruined the rather expensive tile since it can't bond with the plastic on the bottom
- Customer service - we called Mission after each of these snafu's and they could never give us a straight answerThey referred us to a new manager who is based in DC and he never really delivered eitherI gave him the courtesy of responding with some explanations prior to posting this review, but he was brusque and not interested in smoothing things over
Summary:
- Problems at every level of the organizationAvoid if you want a timely and smooth project